About MWI

MWI is a nationally recognized dispute resolution firm based in Boston specializing in negotiation, mediation and arbitration services and training.  MWI achieves success for our clients by maximizing their capacity to collaborate, find solutions to difficult disputes, and communicate effectively. 

Founded in 1994, MWI has provided negotiation and dispute resolution services and training to hundreds of clients including Analog Devices, BMW North America, Bose, CVS Caremark, General Motors Corporation, KPMG, the United States Postal Service, and Visa International.  Since 2002, MWI has worked with Coca-Cola to roll-out their comprehensive employment dispute resolution program for 45,000 employees and managers nationally.

MWI takes great pride in our intensive focus on customer service.  Our partnership approach to service delivery guides our process and enables us to fully understand our clients’ challenges and long-term goals. We use that understanding and relationship to develop programs and services that meet our clients' needs, match their organizational culture and exceed their expectations.

As a private 501(c) 3 not-for-profit corporation, MWI is also dedicated to serving income-eligible clients through MWI’s Public Service Initiatives that work to prevent homelessness with eviction mediation services,  provide mediation services to pro-se litigants onsite at multiple Massachusetts District and Municipal Courts, empower women to become more effective advocates for themselves and their children, and provide mediation services to at-risk children and their families, never married parents, and parents seeking divorce.

MWI also has expertise in meeting facilitation, organizational ombuds services and dispute resolution system design.  Our services have helped countless organizations to resolve conflict more productively, often resulting in significant reductions in litigation costs and the renewed ability to focus on external business issues.

Please contact Chuck Doran, Executive Director, at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or 800-348-4888 x22 for more information.