Workplace & Employment

Companies such as Coca Cola, the Bose Corporation, AT&T and the United States Postal Service all turn to MWI resolve their workplace and employment disputes.  MWI's mediators and arbitrators serving on MWI's Workplace & Employment Panel have helped employees resolve a variety of disputes involving workplace discrimination, conflict within teams, sexual harassment and termination.

SAMPLE MEDIATORS AND ARBITRATORS - click on a name or picture for more information

Andrea Doneff	Chuck Doran	Marvin Johnson	Amy Lieberman	Chris Shulman

SCOPE OF SERVICES

MWI's Workplace & Employment Panel consists of the most experienced mediators, arbitrators and other dispute resolution professionals from across the nation.  MWI takes great pride in our intensive focus on client-service, whether we are providing services to a small business with 10 employees or a company with 100,000 employees.  Our partnership approach to service delivery enables us to fully understand our clients’ challenges and long-term goals.  We use that understanding and relationship to deliver services that meet our client’s needs, match their organizational culture and exceed their expectations.

TYPES OF DISPUTES

SAMPLE ENGAGEMENTS

• MWI is often called in to work with management and employees to resolve differences resulting from poor communication, a lack of trust, and/or disagreement or confusion about company policies.  The first step in the dispute resolution process is for MWI’s Workplace & Employment Case Manager, Tad Mayer, to discuss the case with referring agent from the company, usually a member of Human Resources, Legal, Employee Relations or from the employee who seeks resolution.  Following the initial screening phase, the parties convey their concerns and goals during the diagnostic phase.  This information is conveyed directly to the MWI Mediator or through a secure online diagnostic form.  Following the diagnostic phase, mediation will take place on a date and location convenient to the parties and based on the mediator’s availability.  Over 90% of workplace and employment mediations result in a resolution, leading to strengthened working relationships, improved morale, and increased productivity.
  
  
• An employee filed a discrimination complaint against his employer for failing to provide a reasonable accommodation for a physical disability.  The claim was based on the fact that there were no chairs in a waiting area large enough to support the employee when he visited to log his activities after being on the road.  Previous attempts to find a solution failed, given that the employee did not want a solution that drew attention to himself, such as providing him with his own office when most other employees, who were there eight hours a day, did not have their own offices.  To compound the matter, both the manager and employee had a history of not communicating effectively, which led to a prolonged and protracted dispute.  The company’s EEO compliance officer referred the matter to MWI and both parties worked with the mediator to define their respective interests and shift their approach from attacking each other to focusing on resolving their dispute for their own benefit of the company and their own well-being.  In the end, both parties reached an agreement that addressed past unresolved issues, defined a plan for addressing differences in the future, and resolved the immediate problem of the accommodation by ordering two small couches in the waiting room which are used by the employee and other visitors.

For additional information about MWI's Workplace and Employment Mediation and Arbitration Services, please contact Tad Mayer at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or 800-694-8323.