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What's new with MWI:
May 2008
Charles Doran of Mediation Works Incorporated (MWI)
spoke with students at the Program on Negotiation at
Harvard Law School on April 14, 2008.
Joining Charles was Chris Kauders, the founder of
Pre-Trial Solutions, Inc. Chris spent eight years
mediating cases as Executive Vice President of U.S.
Arbitration & Mediation of New England, Inc. Prior to
entering the ADR field as a full-time practitioner,
Chris practiced law at Bank of Boston and at the Boston
law firm of Needham & Warren. The audio is in 3 parts
and is available by
clicking here.
April 2008
When MWI staff purchased blue nalgene water bottles
bearing the MWI logo for MWI mediators, we never thought
a bottle would make it to the Summit of Mount
Kilimanjaro. Mediator Blair Trippe gave an MWI
water bottle to her son, Brian Trippe and Mediator Iris
Taymore Schnitzer gave an MWI water bottle to her
nephew, Crosby Taymore. Although both boys
attended the same school in West Newton, MA, it was only
after Brian spotted an MWI water bottle in the hand of
his classmate on the summit of the mountain did they
both realize their mutual connection to MWI. Small
world.
March 2008
- BMW of North America ('BMW NA') is extending its
relationship with Mediation Works Incorporated (MWI) as
the exclusive provider of ADR services between BMW NA
and its dealers until 2011. The
arrangement for mediation services in contractual
disputes between BMW NA and BMW NA Dealers extends to
the BMW Passenger Car, the Mini, the Sports Activity
Vehicle (SAV) and the BMW Motorcycle Divisions. The
process for alternative dispute resolution also includes
Rolls-Royce Motor Car LLC, NA. For more information, please contact Nancy Connelly,
Director of Commercial Mediation and Arbitration Services at
nconnelly@mwi.org
or 617-973-9739 x24.
- As of March 1st, Mediation Works Incorporated (MWI)
moved offices within historic Faneuil Hall in Boston to
better serve our clients with multiple mediation rooms, private offices
and a new kitchen! Please update your records to
reflect our new address:
Mediation Works Incorporated (MWI)
4 Faneuil Hall - Fourth Floor
Boston, MA 02109-1632
617-973-9739 - phone
800-348-4888 - toll-free
617-973-9532 - fax
mwi@mwi.org - email
www.mwi.org - web
Please contact Charles Doran,
Executive Director at cdoran@mwi.org or
800-348-4888 x22 for more information and/or to schedule a
visit.
February 2008
MWI is now an approved provider of negotiation
training services through the Massachusetts Workforce
Training Fund. Financial assistance is available
to ALL Massachusetts-based organizations and
organizations with Massachusetts-based employees,
regardless of the size or nature of your organization,
for initiatives up to $1Million. The Commonwealth of
Massachusetts will contribute half the cost of your
training with MWI as part of their commitment to
improving the appeal and strength of the workforce in
the Commonwealth. Read more about this exciting
opportunity by clicking
here.
For more information about MWI's negotiation training
and consulting services, please
contact Stephen Frenkel, Director of Negotiation
Programs, at 6800-348-4888 x24 or at <sfrenkel@mwi.org>.
Additional information can be found at <www.mwi.org/negotiation>.
January 2008
Beginning January 1, 2008, MWI's Chuck Doran will
provide ombudsman services for American Student
Assistance (ASA), the nation's oldest student loan
guarantor. As the Ombudsman, Chuck will provide ASA's
750 employees with a unique and confidential channel for
voicing complaints and resolving conflict. MWI's
Ombudsman services offers all employees and management
with opportunities to discuss and seek advice on how to
handle difficult situations; workplace mediation
services; insights about company policies; and support
that is designed to build morale, productivity and the
capacity of the workforce to manage and resolve
conflicts on their own. All conversations with the
Ombudsman are held in absolute confidence, except where
the Ombudsman perceives an imminent risk of serious
harm. Confidentiality provides employees with a safe
avenue to communicate their concerns without fear of
retaliation or adversely impacting their career at the
organization. Notwithstanding confidentiality, the
Ombudsman will provide general information to management
about patterns of concerns and opportunities for
improvement. This information is useful to companies
that are committed to creating a supportive and healthy
work environment and resolving concerns before they
escalate into serious issues. For more information about
MWI's Ombudsman Services, please contact Chuck Doran at
cdoran@mwi.org or
617-973-9739 x22 or visit
www.mwi.org/services/ombuds.htm.
December 2007
General Motors Corporation (GM) has renewed an
exclusive
contract with
Mediation Works Incorporated (MWI) for a three-year
period until 2010 to provide mediation
and arbitration services to resolve all contractual
conflicts between GM Dealers and GM. GM’s unique
ADR process involves a three-person mediation panel
consisting of an experienced MWI mediator and a GM
Dealer and a GM Management person trained in mediation.
MWI’s qualified mediators and arbitrators have
experience in the resolution of automotive-franchise
disputes from working with MWI clients such as BMW and
Rolls-Royce. The parties benefit from the
combination of working with an experienced process
expert from MWI and two industry specialists from the
automotive industry. MWI continues to be the sole
provider of ADR services to all divisions of GM
throughout the United States including Chevrolet,
Pontiac, Buick, Cadillac, GMC, Oldsmobile, Hummer, Saab
as well as to the Saturn Corporation.
For more information about the GM Dispute Resolution
process and the mediation of other commercial mediation
matters, please contact Nancy Connelly, Director of
Commercial Mediation and Arbitration Services at
nconnelly@mwi.org
or 800-894-8323.
November 2007
This month's featured mediator is Maxell "Bud"
Silverberg from Texas. Mediation Works Incorporated is proud to offer the
industry's finest dispute resolution professionals to
corporations, institutions, and individuals nationally. MWI will
feature selected mediators and arbitrators throughout the
year for your reference. Should you have questions
or would like additional information, please contact us
at mwi@mwi.org.
- Max Silverberg, MWI Mediator, was
formerly a senior attorney with the U.S. Treasury
Department, Vice President-Tax Counsel of the parent
company for Trailways, Delta Steamship Lines and
other domestic and foreign corporations. His areas
of practice include all types of business,
employment, commercial and financial transactions
and labor relations. Further, Mr. Silverberg has
mediated more than 2000 cases in conflicts regarding
employer-employee relations; complex business
transactions; retirement plans; franchisers and
franchisees; massive torts; professional
malpractice; and disputes involving municipalities
and grievances filed against attorneys by the State
Bar of Texas. Mr. Silverberg has extensive
experience mediating a wide range of employment
disputes including sexual harassment; wrongful
terminations; alleged racial, sexual and age
discrimination; breach of employment contracts;
constructive discharges; terminations for refusal to
violate the law; theft of trade secrets; violation
of non-compete agreements; defamation of employees;
interference with employment relationships;
violations of the Family Medical Leave Act;
whistleblower cases: ERISA and other retirement
plans; and violations of the Americans With
Disabilities Act. A member of many local, state and
national professional associations, Mr. Silverberg
is a former member of the Civil Justice Reform Act
Advisory Committee to the Federal District Courts
for the N. District of TX. He has had extensive
arbitration and mediation training, including the
Harvard Law School Program on Negotiations, the Key
Bridge Foundation - Americans with Disabilities Act;
NASDA and EEOC mediation training and International
Arbitration Training with the Chartered Institute of
Arbitrators. Mr. Silverberg has a B.B.A. from the
University of Texas and a J.D. from the University
of Texas Law School. He also has an M.B.A. from
Southern Methodist University, where he has been an
Adjunct Professor for Dispute Resolution at the Law
School from 1997. He holds several professional
awards, including being named one of the Texas Super
Lawyers in 2003, 2004 and 2007 for ADR.
October 2007
In September, MWI continued our global rollout of
negotiation skills training and coaching to Analog
Devices, Inc. (ADI). In this round, MWI’s Director of
Negotiation Programs, Stephen Frenkel, traveled to China
and Taiwan to co-deliver customized two-day negotiation
training sessions with one of our negotiation
instructors based in China, ensuring regional accuracy
and applicability, along with appropriate language and
cultural capabilities. These trainings were part of a
larger, world-wide negotiation skills training and
coaching initiative that MWI has developed and
implemented for ADI over the course of the past year, in
Japan, Boston, San Jose, Paris, and Munich. Plans for
additional world-wide basic and advanced trainings and
coaching sessions are currently in the works. Check back
often for continued updates on this exciting initiative
or
click here to receive MWI's quarterly newsletter,
MWI Negotiation News.
For more information about MWI’s work in the
semiconductor industry, our work in other industries, or
about a similar program for your organization, please
contact Stephen Frenkel, Director of Negotiation
Programs, at 617-973-9739 x24 or at <sfrenkel@mwi.org>.
Additional information about MWI’s negotiation services
can be found at <www.mwi.org/negotiation/index.htm>.
September 2007
- The Boston Business Journal (BBJ) ranked
Mediation Works Incorporated as the fifth largest
ADR firm in Massachusetts in the BBJ's September
2007 "Largest ADR Companies List". While MWI
remains at number five as was last year, MWI ranked
number 2 out of 10 in a list of ADR firms with the
largest number of panel members. In addition,
MWI's Executive Director was interviewed about MWI's
work with General Motors, Coca Cola Enterprises and
MWI's external ombudsman services for small and
large companies. This article, which appears
in the same issue as the Top 25 ADR firms, can be
found by
clicking here. For more information about MWI's dispute
resolution services and training programs, please contact Charles Doran,
Executive Director at cdoran@mwi.org or 617-973-9739 x22.
- In August 2007, Chief Learning Officer’s (CLO)
Senior Editor, Kellye Whitney, interviewed Stephen
Frenkel, MWI’s Director of Negotiation Programs,
about the differences between collaborative and
competitive negotiation styles. The interview was
featured in CLO’s Executive Briefings section and
distributed to Chief Learning Officers across the
country. In the interview, Stephen focuses on the
long term gains of a good working relationship and
the consequences of taking a competitive stance,
particularly when negotiating with internal players,
for whom a long term collaborative working
relationship is essential. To read the CLO
Executive Briefing,
click here.
For more information about MWI’s negotiation
training and coaching programs, contact Stephen
Frenkel, MWI’s Director of Negotiation Programs, at
800-348-4888 x24 or <sfrenkel@mwi.org>.
August 2007
In July, MWI managed a series of mediations in
California involving a Fortune 500 corporation and 5
separate complainants. MWI, as the mediation service
provider, convened top-quality mediators and also
provided comprehensive process management services. By
way of background, the parties agreed to five separate
mediations with the responding party. To expedite the
proceedings, MWI arranged for all mediations to be held
at the same location on successive days, by agreement,
thus saving money and time for all parties. To maintain
the challenges as unique to each initiating party, MWI
arranged for separate pre-mediation conference calls
with the mediator and the respondent in advance of the
mediation to clarify the issues in dispute and to
prepare for the mediation. In addition, either or
both parties had the option to participate in a one-hour
private session with the mediator the day before the
scheduled mediation. Mediation submissions
requested from both parties for each session were
provided to MWI, who circulated to the mediator and
exchanged between the parties. Travel and hotel
accommodations were centrally and quickly arranged
through MWI. Submissions arrived and were distributed on
schedule and parties from eight states traveled to the
agreed-upon site, for a total of 64 sleeping room nights
and over 60 pre-selected breakfasts and lunches. The
successful gathering of diverse interests with a common
responding party over several days speaks to MWI’s
capacity as conveners and managers of multi-party,
high-stakes disputes through mediation across the
country. For more information about MWI's commercial mediation
services, please contact Nancy Connelly, Manager of
Commercial Programs at
nconnelly@mwi.org
or 800-894-8323.
July 2007
MWI has been working with Analog Devices, Inc. (ADI),
on the development and implementation of a world-wide
negotiation skill building initiative. After spending
the previous seven months designing a custom 2-day
Negotiation Skills Workshop, complete with ADI specific
role plays, case examples, and internal process
components, MWI began world-wide role out in May, 2007
(with an initial workshop in Tokyo, Japan in January,
2007). This first round of implementation began in
Munich, Germany and continued in Paris, Boston, and San
Jose, California. Additional workshops are currently
being planned for Boston, Tokyo and China (Shanghai and
Taipei).
Following training, MWI will work with ADI to ensure the
principles and concepts delivered will be incorporated
into ADI’s internal negotiations process through the use
of MWI’s negotiation coaching services. This “multiple
touch” approach to corporate learning and behavior
change has been implemented successfully with other
clients and is expected to yield tremendous results for
ADI. Please check back on the “What’s New” section of
MWI’s website for continued updates on this exciting
initiative.
For more information about this initiative or a similar
initiative for your organization, please contact Stephen
Frenkel, Director of Negotiation Programs, at
800-348-4888 x24 or <sfrenkel@mwi.org>.
June 2007
- MWI led an interactive negotiation skills
workshop at the second annual IDC IT Forum and Expo
on June 8th in Boston. The goal of the Expo was to
provide registrants with solutions to IT challenges
from real-world examples of innovation and
transformation. MWI's negotiation workshop was featured as special,
high-level, outcome-driven workshop described as
"MWI’s Negotiation Skills Workshop concentrates on
the theory and practice of joint
problem-solving and negotiation. Based on principles
developed at the Harvard Negotiation Project and the
bestseller “Getting To Yes”, this interactive
workshop is designed to build your capacity to
transform adversarial approaches to conflict into
problem-solving collaborations, producing better
outcomes for all parties while
enhancing long-term working relationships."
Information about the Expo and the program can be
found by
clicking here. Information about IDC can be
found at
www.idc.com. For more information about MWI's negotiation skills
workshops, please
click here or contact Stephen Frenkel, Director of
Negotiation Programs, at 800-348-4888 x24 or
sfrenkel@mwi.org.
- Starting in June of 2007, MWI instituted an online
case submission form for companies, attorneys, court
employees, and individuals to refer cases to be mediated
through MWI. To submit a case for mediation,
please visit <https://www.mwi.org/case>.
Cases submitted to MWI through an online referral form
will be held in confidence and will be sent directly to
MWI's Director of Mediation Services, Josh Hoch, via
MWI's secure server. Josh will contact referrers and the
clients within two business days after the form is
submitted. For more information about MWI's mediation
services, please contact Josh Hoch at
617-973-9739 x23 or
jhoch@mwi.org.
May 2007
In April 2007, a European manufacturer of classic
autos with annual sales close to $4 billion filed a
request for mediation with Mediation Works Incorporated
(MWI) in a dispute with a franchisee (‘the Dealer’) over
the construction of a facility. The Dealer had the value
of the brand through a different location but he had not
constructed a new separate site several years into
signing an agreement. This significant issue was
destroying the business relationship between the parties
and this was known to other Dealers who met the
necessary compliance standards. MWI provided a
three-person mediation panel model of a trained
Dealer-Mediator (from NJ) and a trained
Management-Mediator (from IL) selected by the parties,
and an MWI Independent Facilitator (from MA) who served
as the senior mediator and interpreter of the mediation
process guidelines. Through mediation, the parties
reached agreement in a highly contentious matter. Per
the participants, the panel was a fabulous resource and
helped to build credibility between the parties, where
trust was lacking. Initially, the Dealer did not want to
come to mediation and was unresponsive to correspondence
and other forms of attempted communication. The company
had reduced its thoughts to a sophisticated legal
agreement, which overwhelmed the Dealer. He was also
shaken by a surprise letter threatening termination of
his dealership based on breach of his initial contract.
The conflict could have resulted in loss of jobs, lost
taxes to the city and considerable lost profits and
damaged business reputation to the Dealer. The mediation
served a greater role in improving the way the parties
relate to one another. Both parties learned a lot from
the many procedural issues between them that had not
been raised previously and were openly discussed in
mediation. In the end, the manufacturer gave the Dealer
time to cure and the parties agreed that the MWI
Mediator and the mediation process did a great service
in mending what was almost broken, to everyone’s
surprise.
For more information about MWI's commercial and
franchise mediation programs, please contact Nancy Connelly, Manager of
Commercial Mediation and Arbitration Services at
nconnelly@mwi.org
or 800-894-8323.
April 2007
MWI's Executive Director, Chuck Doran,
led a negotiation workshop at the University of Arizona
in Tucson in March 2007. The program was sponsored
by American Student Assistance for the Office of Finance
at U of A. Based on principles developed at the
Harvard Negotiation Project and the bestseller "Getting to Yes",
the goals of this interactive workshop was to build the
capacity of participants to transform adversarial
approaches to conflict into problem-solving
collaborations, producing better outcomes for all
parties while enhancing long-term working relationships.
For more information about MWI's negotiation skills
workshops, please
click here or contact Stephen Frenkel, Director of
Negotiation Programs, at 800-348-4888 x24 or
sfrenkel@mwi.org.
March 2007
- MWI's Executive Director, Chuck Doran,
chaired a negotiation seminar entitled "Negotiation:
Reaching Agreement on Your Terms - Better settlements or
agreements for your clients" on Tuesday, March 20, 2007 at
Massachusetts Continuing Legal Education (MCLE) in
Boston. Over thirty-five attorneys from across
Massachusetts participated in an interactive program
focusing on principled negotiation techniques,
dealing with difficult negotiators, risk analysis
techniques, ethics and breaking stalemates. Leading the program with Chuck
was
David Hoffman of the Boston Law Collaborative.
Information about the program can be found by
clicking here.
- On Friday, March 2, 2007, MWI’s Director of
Negotiation Programs, Stephen Frenkel, delivered the
keynote address at the National Black Law Students
Association’s first annual International
Negotiations Competition. The event was held at the
Boston Bar Association with over 60 law students
representing their universities in teams from across
the country and around the world. The address
included examples of the successful use of ADR and
collaborative negotiation techniques in the
international arena as well as best practice advice
for the competitors as they entered into the weekend
long competition.
For more information about MWI's negotiation skills
workshops, please contact Stephen Frenkel, Director of
Negotiation Programs, at 617-973-9739 x24 or
sfrenkel@mwi.org.
February 2007
- On February 15, 2007, Stephen Frenkel, MWI’s
Director of Negotiation Programs, was published in
the Letter to the Editor section of the Boston
Globe. Stephen’s letter was written in
response to an Opinion article written by Mark
Brzezinski and Ray Takeyh entitled “Getting To Yes
on Iran.” The letter addressed the importance
of focusing on parties’ similarities rather than
differences in protracted negotiations.
-
Click here to
read Stephen’s Letter to the Editor.
-
Click here to read the original article,
“Getting To Yes on Iran” by Mark Brzezinski and Ray
Takeyh.
For more information on this topic or on MWI’s
Negotiation services, please contact Stephen
Frenkel, Director of Negotiation Programs, at
617-973-9739 x24 or
sfrenkel@mwi.org.
- NESAP (the New England Society of Applied Psychology)
invited MWI's Executive Director, Chuck Doran, to do a
presentation on "Managing Conflict Productively:
Mediation and Other Conflict Resolution Tools for the OD
Professional" on January 19, 2007 in Weston, MA. The
focus of the presentation was on helping Organizational
Development Professionals take a close look at the
mediation process: what it is; what it's not; how OD
professionals use mediation and how mediators approach
parties in conflict; how competitive organizations
recognize that mediation is an effective and
underutilized tool for building a cohesive workforce
that is flexible, responsive and resilient in the face
of a changing business environment. The program was also
designed to help organizational development
professionals leave with working knowledge of a variety
conflict management methods, including strategies for
introducing conflict resolution services and training
within their organization.
For more information about what MWI can do for your
organization, please contact Charles Doran,
Executive Director at cdoran@mwi.org or 617-973-9739 x22.
January 2007
- MWI's Director of Mediation, Josh Hoch, was
featured in a special episode of the award-winning
New England newsmagazine "Chronicle" entitled, "The
Marrying Kind." Josh provided information
about marriage, divorce and the use of divorce
mediation in Massachusetts. This program aired on Thursday, January 18, 2007, at 7:30 p.m. on WCVB-TV, Channel 5 in Boston. Program details
can be found by
clicking here.
- The Uniform Rules on Dispute Resolution define that
a court-connected referral for dispute resolution
services can be made only to a program approved by the
Chief Justice of the Trial Court Department in which the
referral is made. A “program” is defined in Rule 2
of the Uniform Rules on Dispute Resolution as follows:
"An organization with which neutrals are affiliated,
through membership on a roster or a similar
relationship, which administers, provides and monitors
dispute resolution services. A program may be operated
by a court employee or by an organization independent of
the court, including a corporation or a governmental
agency. . ." Mediation Works Incorporated (MWI) is such
an approved organization that has remained in good
standing to receive referrals from the Trial Court since
1994. As of January 1, 2007, MWI has been
reapproved to receive referrals from from the Superior,
Land, District, BMC, Probate & Family and Juvenile Court
Departments. MWI's approval will expire on
December 31, 2009 and the next application process will
be for the period from January 1, 2010 to December 31,
2012.
For more information about MWI's divorce and court-referred mediation
services, please contact MWI's Director of Mediation
Services, Josh Hoch, at
617-973-9739 x23 or
jhoch@mwi.org.
December 2006
Starting in November 2006, Mediation Works
Incorporated launched a new divorce mediation and
screening services pilot at the Suffolk Probate & Family
Court in Boston. The purpose of the pilot is to provide
mediation services to income-eligible parties including
parents seeking divorce, never married parents
discussing parenting plans and child support; cases
involving paternity issues, parenting plans, division of
property, custody disputes and visitation issues. MWI is
grateful to the Massachusetts Bar Foundation for
providing funding and MWI also wishes to thank the
Honorable Jeremy A. Stahlin of the Court and also
Christine Yurgelun, Probate and Family Court ADR
Coordinator for their support and efforts with this
program.
For more information about MWI's divorce and family mediation
services, please contact Josh Hoch at
617-973-9739 x23 or
jhoch@mwi.org.
November 2006
General Motors Corporation (GM) has renewed its
contract with
Mediation Works Incorporated (MWI) to provide mediation
and arbitration services to resolve all contractual
conflicts between GM Dealers and GM. GM’s unique
ADR process involves a three-person mediation panel
consisting of an experienced MWI mediator and a GM
Dealer and a GM Management person trained in mediation.
MWI’s qualified mediators and arbitrators have
experience in the resolution of automotive-franchise
disputes from working with MWI clients such as BMW and
Rolls-Royce. The parties benefit from the
combination of working with an experienced process
expert from MWI and two industry specialists from the
automotive industry. MWI continues to be the sole
provider of ADR services to all divisions of GM
throughout the United States including Chevrolet,
Pontiac, Buick, Cadillac, GMC, Oldsmobile, Hummer, Saab
as well as to the Saturn Corporation.
For more information about the GM Dispute Resolution
process, please contact Nancy Connelly, Manager of
Commercial Mediation and Arbitration Services at
nconnelly@mwi.org
or 800-894-8323.
October 2006
For the fifth straight year, the International
Negotiation and Conflict Resolution (INCR) Program at
the Fletcher School of Law and Diplomacy has partnered
with Mediation Works Incorporated (MWI) to offer a
mediation training and practicum to provide Fletcher
students with a foundation in the field of conflict
resolution through mediation training and first-hand
experience in the district courts of the Greater Boston
area. The mediation training is a comprehensive
skill-building program designed to prepare participants
to become effective mediators. Read about what students
have written about the Fletcher Mediation Training and
Practicum by visiting
www.mwi.org/about/news/flarticlelist.htm.
For more information, please contact Charles Doran,
Executive Director at cdoran@mwi.org or 617-973-9739 x22.
September 2006
- Mediators from across the Commonwealth will
gather on September 8, 2006 from 9 to 11 AM at
Suffolk University Law School to discuss the Uniform
Mediation Act which is currently pending before the
Massachusetts Legislature (HB 19). The UMA
Working Group, which includes Chuck Doran from
Mediation Works Incorporated, Ericka Gray of
DisputED, and David Hoffman of the Boston Law
Collaborative, is looking forward to meeting with
members of the mediation community to explore
whether the UMA can be improved and supported by
mediators and members of the Legislature. For
information about this meeting, a copy of the UMA,
and related documents and commentary, please visit
www.massuma.com or contact Chuck Doran at
cdoran@mwi.org
or 617-973-9739 x22.
- The Massachusetts Bar Foundation recently awarded nearly
$3.6 million in grants through its annual Interest on
Lawyers Trust Accounts (IOLTA) Grants Program.
Exceeding last year’s grant awards by over $300,000,
this year’s grants will fund 131 programs conducted by
94 nonprofit organizations throughout Massachusetts,
including two MWI Public Service Initiatives.
In addition to serving our corporate and organizational
clients, MWI is dedicated to serving income-eligible
clients through MWI’s Public Service Initiatives,
namely, MWI's Eviction Mediation Program and MWI's
Family Mediation Program. MWI is grateful to the
Massachusetts Bar Foundation for funding the following
two programs:
1. MWI Eviction Mediation Program
(awarded
$15,000) Goal: To prevent homelessness by providing
mediation services for summary process cases at the
Plymouth, Hingham, Quincy, South Boston, East Boston,
Dorchester, Wrentham, and Newton District Courts. Funds
will be used to provide direct services to landlords and
tenants as well at to recruit and train volunteer
mediators.
2. MWI Family Mediation Program (awarded $10,000)
Goal: To provide mediation services to families who
experience serious or chronic conflict between an
adolescent and the parent(s) or guardian(s), as well as
to parents seeking to separate or divorce. Referrals
from the program are received from attorneys, Probate
Court personnel, Juvenile Court personnel, and family
organizations in Plymouth, Norfolk, Suffolk, and
Middlesex Counties.
For more information about MWI's Public Services
Initiatives visit
www.mwi.org/services/publicservice.htm or contact
Josh Hoch, Director of Court and Divorce Mediation at
jhoch@mwi.org or
617-973-9739 x23. For more information about the
Massachusetts Bar Foundation visit
www.massbarfoundation.org.
August 2006
July 2006
Mediation Works Incorporated (MWI) worked closely
with senior HR personnel at Bose
Corporation to deliver an intensive four-day mediation
training program on "The Mountain" at the Bose
Headquarters in Framingham as well as at their Stow MA
facility. The purpose of the program was to
prepare senior HR staff at Bose to become effective
mediators.
Looking towards the future, MWI will work with
Bose to develop the capacity of the entire HR staff to
spot and diagnose potential cases for mediation and will
also work with Bose to design an internal mediation
service designed to make mediation available to
employees throughout the company.
For more information about MWI's in-house corporate
mediation training programs, please contact Charles Doran at cdoran@mwi.org or
800-348-4888 x22.
June 2006
NEHRA (the Northeast Human Resources Association) is
featuring Chuck Doran's and Tad Mayer's article on
how companies can benefit
from a comprehensive employment dispute resolution
program. The article is available by
clicking
here. For more information about MWI's Employment Dispute
Resolution Programs, please contact Tad Mayer,
MWI's Associate Director of Business Development at
tmayer@mwi.org or
800-348-4888 x26.
For more information MWI's commercial mediation
services, please contact Nancy Connelly, Director of
Commercial Programs at
617-973-9739 x25 or
nconnelly@mwi.org.
May 2006
Josh Hoch, Mediator and Director of Mediation
Services at MWI, has been elected to serve on the Board
of Directors of the Massachusetts Chapter of the
Association of Family and Conciliation Courts (AFCC).
The AFCC, founded in 1993, is an interdisciplinary
association of family law judges, attorneys, mediators,
guardians ad-litem, court administrators, and mental
health professionals. It is dedicated to providing an
interdisciplinary forum for the exchange of ideas and
the development of procedures to assist families in
conflict; to encouraging the improvement of courts and
court procedures emphasizing collaborative methods of
dispute resolution; and working to develop and improve
the provision of services that aid in resolution of
family disputes. As a newly elected board member, Josh
plans to bring his experience as a family mediator and
consultant working with various court systems to the
table with the hopes that others may also benefit from
ADR and his work. Additional information about the
Massachusetts Chapter of the AFCC can be found at
www.afccnet.org/membership/massachusetts_chapter.asp.
For more information about family mediation
services, or the AFCC, please contact Josh Hoch at
617-973-9739 x23 or
jhoch@mwi.org.
April 2006
On March 21, 2006, MWI Mediator and Executive Director, Charles Doran,
led a seminar with Melissa Manwaring of the Program on
Negotiation at Harvard Law School entitled "Negotiation:
Reaching Agreement on Your Terms"
at Massachusetts Continuing Legal Education (MCLE) in
Boston.
Over fifty attorneys from across Massachusetts
participated in an interactive program focusing on
principled negotiation techniques,
dealing with difficult negotiators, ethics and breaking
stalemates. Information about the program can be
found at MCLE's website:
www.mcle.org/MCLE_Web/scriptcontent/custom/Books/ProductDetails.cfm?Product_Code=2060247PMA&action=MoreDetails&Code=Program%20Materials
For more information about MWI's negotiation skills
workshops, please contact Charles Doran at cdoran@mwi.org or
800-348-4888 x22.
March 2006
As of March 1st, Mediation Works Incorporated (MWI)
moved offices within historic Faneuil Hall in Boston to
better serve our clients. MWI's new space has more
than double the square footage as compared to our old
offices with multiple mediation rooms, a training
facility and private offices for employees and interns.
Please contact Charles Doran,
Executive Director at cdoran@mwi.org or
800-348-4888 x22 for more information or to schedule a
visit.
February 2006
Mediation Works Incorporated announces 2006-2007
mediation and negotiation training schedule: In
addition to offering mediation, facilitation and
arbitration services to clients, MWI offers
open-enrollment training programs designed to help
participants become effective mediators and negotiators.
Introductory and advanced programs are held throughout
the year in Boston. Programs include a 40-hour
mediation training program (in both a weekday and
weekend format), a two day Effective Negotiation Skills
Workshop, and an advanced Divorce Mediation Training
Program for experienced mediators.
A complete schedule of basic mediation and
negotiation programs can be found by
clicking here
and MWI's advanced program schedule can be found by
clicking here. For more information about the MWI's services and training, please contact Charles Doran,
Executive Director at cdoran@mwi.org or
800-348-4888 x22.
January 2006
In December 2005, Mediation Works Incorporated trained 67 General
Motors wholesale and dealer representatives to mediate
and arbitrate with GM's
Alternative Dispute Resolution Program.
GM's Alternative Dispute Resolution Program utilizes
a three-person panel consisting of a lead neutral
facilitator from Mediation Works Incorporated who works
with one wholesale and one dealer mediator to assist GM
resolve audit, incentive program and location disputes
with dealers.
Trainees participated in interactive
exercises, role-plays and plenary sessions dedicated to
preparing trainees to become effective mediators
and arbitrators. For more information about GM's
Alternative Dispute Resolution Program, please see
"What's New - July 2005" below or contact Nancy
Connelly, Commercial Mediation and Arbitration Program
Manager at 617-973-9739 x24 or
nconnelly@mwi.org.
December 2005
Mediation Works Incorporated created and launched two
new programs for American Student Assistance (ASA)
designed to help ASA employees deal more effectively
with difficult people. American Student Assistance
is the oldest and one of the leading federally funded
nonprofit organizations in the country - promoting
financial access to higher education through premium
loan management and default prevention services to
schools, student borrowers and partners. A total
of 16 "Dealing with Difficult People" training programs
will be delivered in 2005-2006.
MWI's "Dealing With Difficult People” workshops are
designed to help employees better understand and deal
with difficult people who are more focused on attacking
you rather than dealing with the problem. These programs help employees diagnose
difficult situations and advocate for an outcome that
meets everyone's interests without escalating the
problem.
Should you have any questions about MWI's Dealing
with Difficult People Workshops, please contact Charles
Doran, Executive Director at 617-973-9739 x22 or
cdoran@mwi.org.
November 2005
Mediation Works Incorporated (MWI) welcomes Lisa
Stefanac to the team as a negotiation trainer.
Lisa brings an enriched background of experience in the
areas of negotiation, conflict management, leadership
development, and organizational change having worked
within various industries including telecommunications,
finance, petroleum, and aerospace, with clients such as
The World Bank Group, BP International, AT&T, and
Merrill Lynch. She has also taught Communication skills
to graduate students at Harvard University, and has
facilitated team-building and joint problem solving
sessions for MBA students at MIT Sloan School of
Management.
October 2005
Mediation Works Incorporated (MWI) has been
recognized by the Boston Business Journal (BBJ)as the
sixth largest ADR firm in Boston in the BBJ's September
2005 "Largest ADR Companies List". MWI moved up
from number seven and increased its caseload from 696 in
2003 to 734 cases in 2004. MWI placed number one
in actual number of mediations conducted by an ADR firm
in Boston.
For more information about MWI's dispute
resolution services and training programs, please contact Charles Doran,
Executive Director at cdoran@mwi.org or 617-973-9739 x22.
September 2005
This month Mediation Works Incorporated spotlights
MWI's Divorce and Family Mediation Services. In the past
two years over 200 families have benefited from divorce
and family mediation services including: divorce,
post-divorce, parent / child disputes, adult sibling
disputes, parenting plans and child support for
unmarried parents and adoption issues.
MWI is recognized as an "Approved Program" by the
Massachusetts Probate & Family Court Department in
Suffolk, Middlesex, Norfolk and Plymouth Counties.
MWI's Family Mediation Services offer free initial
consultation sessions in Boston, Easton, Hingham,
Quincy, Marblehead and Newton and free Open Houses each
Thursday at 3:00 PM in Boston.
For more information, please contact MWI's Director
of Mediation Services, Josh Hoch, at 617-973-9739 x23 or
jhoch@mwi.org.
Information is also available at
www.mwi.org/services/divorce.htm.
August 2005
Mediation Works Incorporated (MWI) has provided over
20,000 Coca-Cola Enterprises (CCE) employees with
conflict management and mediation training and mediation
and arbitration services since 2002. MWI has provided ADR services and training
to CCE employees from Alabama, Arkansas, Atlanta,
Florida, Louisiana, Georgia, Illinois, Indiana, Iowa,
Kansas, Kentucky, Maryland, Minnesota, Missouri,
Nebraska, New York, Oklahoma, South Dakota, Tennessee,
Texas, and Wisconsin. Training and services will
be made available to additional CCE employees in 2005
and beyond, including training managers to mediate
employment disputes in St. Louis, MO in September 2005.
For more information about the CCE Solutions ADR
program and MWI's services and training, please contact Charles Doran,
Executive Director at cdoran@mwi.org or
800-348-4888 x22.
July 2005
General Motors Corporation (GM) has selected
Mediation Works Incorporated to provide mediation and
arbitration services to the General Motors Corporation’s
national GM Dealer Alternate Dispute Resolution Process
starting July 1, 2005. GM is in its 15th year of
using alternate dispute resolution to resolve
contractual conflicts between GM Dealers and GM.
GM’s unique ADR process involves a three person
mediation panel consisting of an experienced MWI
mediator and a GM Dealer and a GM Management person
trained in mediation. MWI’s qualified mediators
and arbitrators have experience in the resolution of
automotive-franchise disputes from working with MWI
clients such as BMW and Rolls-Royce. The parties
benefit from the combination of an experienced process
person from MWI and two business persons, who perform
the day-to-day tasks of running a dealership according
to the guidelines set out in the agreement between the
dealer and GM. MWI will be the sole provider of ADR
services to all divisions of GM including Chevrolet,
Pontiac, Buick, Cadillac, GMC, Oldsmobile, Hummer, Saab
as well as to the Saturn Corporation.
For more information, please contact Nancy Connelly,
Manager of Commercial Mediation and Arbitration Services
at
nconnelly@mwi.org
or 800-894-8323.
June 2005
MWI is proud to announce that Tad Mayer has joined
Mediation Works Incorporated as MWI's new Associate
Director of Mediation Services. Information about
Tad and his role at MWI can be found below:
Tad Mayer supervises MWI’s panel of over 80 mediators
who mediate cases referred by the District and Juvenile
Court Departments. As a mediator, Tad mediated over 70
cases last year including a variety of business, family
and housing disputes. In addition, Tad facilitates
strategic planning meetings and has provided coaching at
dispute resolution trainings sponsored by Mediation
Works Incorporated, Boston College Law School and Wilmer
Cutler Pickering Hale and Dorr, LLP. Tad has applied his
over 15 years of experience in marketing and business
strategy to his work in mediation and facilitation.
Prior to working as a marketing consultant, he worked
for Sheraton Hotels, Northwest Airlines and DDB
Worldwide. Tad has an MBA from Tuck at Dartmouth
College, a BS in Communication from Northwestern
University, and completed specializations in
Negotiation, Dispute Resolution, and Mediation at the
Program on Negotiation at Harvard Law School. Tad is a
member of the New England Chapter of the Association for
Conflict Resolution (NE-ACR) and is co-chair of NE-ACR's
2005 Regional ADR Conference. Tad can be reached
at tmayer@mwi.org or
at 617-973-9739 x26.
For more information about MWI, please contact Charles Doran,
Executive Director at cdoran@mwi.org or
800-348-4888 x22.
May 2005
MWI Mediator and Executive Director, Charles Doran,
led a seminar with David Hoffman and Melissa Manwaring
in April entitled "Breakthrough Negotiation Techniques"
at Massachusetts Continuing Legal Education (MCLE) in
Boston.
Over forty attorneys from across Massachusetts
participated in an interactive program focusing on
dealing with difficult negotiators, ethics and breaking
stalemates.
For more information about MWI's negotiation skills
workshops, please contact Charles Doran,
Executive Director at cdoran@mwi.org or
800-348-4888 x22.
April 2005
This month's featured mediator - Elizabeth Neumeier. Mediation Works Incorporated is proud to offer the
industry's finest dispute resolution professionals to
businesses, universities and individuals. MWI will
feature MWI's mediators and arbitrators throughout the
year for your reference. Should you have questions
or would like additional information, please contact us
at mwi@mwi.org.
- Elizabeth Neumeier has been a full-time
practitioner in the field of dispute resolution
since 1983. Her primary focus is the arbitration of
labor-management disputes and she has decided more
than 2000 cases in a wide variety of industries and
for municipal, state and federal agencies. Ms.
Neumeier served for ten years as an arbitrator for
United States Steel Corporation and the United
Steelworks of America in Pittsburgh, PA. She handled
every kind of employment issue for a variety of
industries. Ms. Neumeier is on the panel of the
American Arbitration Association, the National
Mediation Board, the Federal Mediation and
Conciliation Service, the MA Board of Conciliation
and Arbitration, the NH Public Employee Labor
Relations Board, the North America Agreement on
Labor Cooperation (NAFTA) and the U.S. District
Court, District of MA, ADR Program. Ms. Neumeier
served as an Attorney-Advisor, Office of Chief
Counsel, Federal Labor Relations Authority,
Washington, D.C. and Member, Presidential Emergency
Board No. 225. She has served as a permanent member
of many alternative dispute resolution panels for
specific industries and companies, including: ME
State Employees Association and the State of ME
Judicial Department, Major League Baseball and Major
League Baseball Players Association, National Hockey
League and National Hockey League Players
Association, Port Authority of Allegheny County and
Amalgamated Transit Union, Local No. 85, LTV Steel
and United Steelworkers of America. Further, Ms.
Neumeier is a member of several professional
associations including the Association for Conflict
Resolution, the Industrial Relations Research
Association, the National Academy of Arbitrators and
the MA and Boston Bar Associations and she served as
President of the Society of Professionals in Dispute
Resolution, 1991-92. Ms. Neumeier received a
Bachelor of Arts in Economics from New York
University and a Juris Doctor from Boston University
School of Law.
March 2005
BMW of North America ('BMW NA') is extending its
relationship with Mediation Works Incorporated (MWI) as
the provider of ADR services to 2008. The
arrangement for mediation services in contractual
disputes between BMW NA and BMW NA Dealers extends to
the BMW Passenger Car, the Mini, the Sports Activity
Vehicle (SAV) and the BMW Motorcycle Divisions. The
process for alternative dispute resolution also includes
Rolls-Royce Motor Car LLC, NA.
The BMW NA/Dealer Alternate Dispute Resolution Process
utilizes a panel consisting of a Professional Mediator
from MWI, a BMW NA Dealer trained as mediator and a BMW
NA Management Personnel trained as mediator. The parties
are given short biographical statements on five of each
type mediator and return the rank-ordered lists to the
MWI Program Manager. The highest ranking dealer and
management mediators who are screened for conflict
comprise the mediation panel, along with a professional
mediator from MWI who serves as the Independent
Facilitator.
Mediation is available for any disputed issue stemming
from the contract between the parties. There is no
settlement unless the parties agree to settle, and they
have given up none of their rights to proceed before a
state motor vehicle board or other venue if the matter
is not resolved. It is not unusual for an initiating
party to file with a state board while simultaneously
pursuing mediation. The state venue is put on hold
pending the outcome of the mediation.
The parties benefit from subject-matter 'experts', men
and women in the field, and a professional who keeps the
parties focused on the process of dispute resolution.
The goal is to maintain, if not enhance, dealer
relations through mediation. To assist the parties in
reaching their settlement goals, MWI retains a roster of
premier automotive-franchise mediators.
For more information, please contact Nancy Connelly,
Manager of Commercial Mediation Services at
nconnelly@mwi.org
or 800-348-4888 x24.
Click here to return to the top of
the page.
February 2005
MWI's Executive Director and Mediator, Chuck Doran,
spoke at the New England Human Resource Association
(NEHRA) breakfast meeting in February on the topic of "From
Escalation to Resolution: Tools and Techniques for
Managing and Resolving Sticky Conversations." Here
is an overview of the program:
How much of your day is spent handling "sticky
conversations" or dealing with conflict? 50%? 85% 100%?
More and more, managers and HR professionals are asked
to deal with stressful situations and people issues on a
daily basis. Dealing with sticky conversations takes
skill and may lead to escalation or even litigation if
not managed effectively.
Join us to hear about proven tools and techniques to
improve your capacity to work through sticky
conversations and to create win-win outcomes. We'll
focus on:
- The importance of preparation and increasing
your ability to diagnose and engage in tough
conversations effectively
- How to shift from arguing to inquiring and from
blame to contribution
- The value and mitigating power of listening
- Separating the process from the substantive
outcome
- Support options when things get too sticky
You will be encouraged to apply the concepts to
real-life personal and professional scenarios and plan a
strategy to address those issues in the future. This
meeting will be interactive, fun, and applicable to HR
issues.
Please visit
www.nehra.org to review information
about NEHRA. Click here to return to the top of
the page.
January 2005
Mediation Works Incorporated is proud to offer the
industry's finest dispute resolution professionals to
businesses, universities and individuals. MWI will
feature MWI's mediators and arbitrators throughout the
year for your reference. Should you have questions
or would like additional information, please contact us
at mwi@mwi.org.
- William Baten - A mediator since 1987, Mr. Baten
has participated in over 1500 mediations and
arbitrations. Currently serving as mediator to the
most complex and expensive public works project ever
undertaken, the ‘Big Dig’ in Boston, Mr. Baten’s
extensive experience in resolving commercial
franchise issues includes encroachment, resale of
vehicles in Canada and overseas, abuses of employee
purchase programs, cases involving necessary third
parties, gender discrimination, termination,
realignment of brands and audit issues.
Mr. Baten recently successfully resolved a
multi-plaintiff franchise surcharge dispute with a
major foreign auto manufacturer and a alleged breach
of contract with a franchisee dealer of another
major foreign auto manufacturer through Mediation
Works Incorporated.
As evidenced by remarks of parties and counsel in
his cases, "...Bill's facilitation skills are
superb", "He is interested in getting all the facts,
but he keeps the focus on a higher level", "Bill
knew exactly when to separate the parties, when to
reel people in as they went afield", "Bill is
fantastic - there was much emotion and Bill let the
parties vent, then he got both sides to agree that
they needed to be made whole and they settled down",
"...his communication skills are the best I've
experienced", "...very professional from start to
finish".
Mr. Baten serves as Vice-Chairman of the Mediation
Committee of the ABA's Section of Dispute Resolution
since his appointment in 1994. Further, he served as
an industry advisor to the Uniform Law
Commissioners’ projects to revise the Uniform
Arbitration Act and to create a Uniform Mediation
Act. Mr. Baten also serves as a trainer in ADR
techniques for the U.S. Justice Department.
Please visit
www.mwi.org/about/people.htm to review information
about MWI's panel members. Click here to return to the top of
the page.
December 2004
Mediation Works Incorporated (MWI) conducted a
four-day mediation training program for a cross
section of Coca-Cola Enterprises employees.
MWI is working with Coca-Cola Enterprises (CCE) to
build the capacity of CCE to resolve disputes
effectively and efficiently in the workplace.
Twenty-five CCE employees from across the country
and from a variety of departments met in New Orleans
in November and December 2004 to learn the skills
necessary to provide mediation services internally
at CCE.
To date, over 100 CCE employees have participated in
five four-day mediation training programs conducted
by Mediation Works Incorporated. Please contact Charles Doran,
Executive Director at cdoran@mwi.org or 617-973-9739 x22
for more information.
Click here to return to the top of
the page.
November 2004
Mediation Works Incorporated (MWI) provided
mediation training to the deans, senior staff and others
from the Southern New England School of Law (SNESL) and the
University of Massachusetts Dartmouth in October and
November
2004.
This is the second time that MWI has provided five-days
of customized training to prepare participants to effectively facilitate the mediation
process. The goal of the program is to prepare the participants to
become effective mediators and work with MWI to provide
mediation services to individuals, communities and
businesses in Southeastern Massachusetts.
For more information, please contact Charles Doran,
Executive Director at cdoran@mwi.org or 617-973-9739 x22.
Click here to return to the top of
the page.
October 2004
The
Boston Business Journal (BBJ) ranked Mediation Works
Incorporated #7 in the BBJ's listing of the top 25
ADR (Alternative Dispute Resolution) firms in
Massachusetts. In addition, the Boston Business
Journal reported the following trend:
"Biggest gainers in ADR cases - JAMS had the largest
1-year increase in Mass. ADR cases, going from 488
in 2002 to 581 in 2003, an increase of 19.6%.
Mediation Works Inc. was second, going from 598
cases in 2002 to 696 in 2003, an increase of
16.4%..."
For more information about MWI's dispute
resolution services and training programs, please contact Charles Doran,
Executive Director at cdoran@mwi.org or 617-973-9739 x22.
September 2004
- Mediation Works Incorporated receives funds from
the Massachusetts Bar foundation in support of MWI's
Public Service Initatives to help income-eligible
clients resolve conflict effectively and
efficiently. In addition to providing dispute
resolution services and training to corporate,
institutional and individual clients, Mediation
Works Incorporated is dedicated to providing the
same high-quality services to low-income families
and individuals in Massachusetts. MWI's Public
Service Initiatives includes MWI’s Family Mediation
Program, which provides mediation services to
families experiencing serious conflict between
adolescents and their parent(s) or guardian(s).
Through mediation, at-risk adolescents and their
families learn how to communicate with each other
and reach agreements on how to handle future
conflicts. MWI's Eviction Mediation Program helps
landlords and tenants reach mutually beneficial
solutions to challenging housing disputes in
District Court each week.
For information about the Massachusetts Bar
Foundation, please visit
www.massbarfoundation.org. Information about
MWI's Public Service Initiatives can be found by
clicking here.
Please contact Josh Hoch, Director of Mediation
Services at
jhoch@mwi.org or 617-973-9739 x23 with
questions.
- Mediation Works Incorporated mediated an automotive
franchise matter filed by an international automotive
manufacturer for alleged fraudulent reporting. The
matter was deemed closed by the franchisee relying on
lack of activity, the law and on a memo forgiving
reporting errors. The franchisee saw this as a
single issue executive problem that was easily resolved.
After nine months of see-sawing, parties met for
mediation. The franchisee learned much about his
business practices that were not up to standards
required by the franchisor. He also learned how tenuous
the business relationship had become. Ten hours later,
the monetary claims of both sides were dropped and the
parties reached a settlement that met everyone’s
interest: the business relationship was repaired.
Comments from both the manufacturer and franchisee
included:
"It was far better to mediate rather than litigate this
case."
"Lots of ups and downs: at times, we weren’t confident
anything could be resolved."
"The mediation process is excellent: no other venue
could have produced this result."
Please contact Nancy Connelly, Manager of Commercial
Mediation at nconnelly@mwi.org or 617-973-9739 x24 with questions.
Click here to return to the top of
the page.
August 2004
Mediation Works Incorporated's
Mediation Training Programs
have been recognized and endorsed by the University of
Oxford's Graduate Theological Foundation's Doctor of
Mediation Program. This affiliation allows
Graduate Theological Foundation doctoral students the
opportunity to attend MWI Mediation Training Programs
for the earning of the required components of the degree
of Doctor of Mediation from the Foundation. Doctor
of Mediation (D.Med.) in mediation and pastoral care is
a terminal degree program designed for ministry
professionals involved in mediation within the arenas of
the courts, hospital administration, educational
systems, ecclesiastical institutions, and marriage and
family practice. Three one-week residencies leading to
certifications in relevant components of mediation and
two additional one-week tutorials from Foundation
faculty plus the submitting of a doctoral project based
on case studies in the field are required for this
degree. Information about the Graduate Theological
Foundation can be found at
www.gtfeducation.org.
For more information, please contact Charles Doran,
Executive Director at cdoran@mwi.org or 617-973-9739 x22.
Click here to return to the top of
the page.
July 2004
Beginning in July, Mediation Works Incorporated (MWI)
will work closely with Coca-Cola Enterprises (CCE) to
roll out CCE's new company-wide ADR program at
facilities throughout the country. MWI will
provide CCE with a corporate training team focused on
educating over 10,000 managers and employees about the
benefits of CCE's ADR program and prepare these
employees to resolve conflicts effectively on their own.
The national roll-out will begin in North Texas, move to
the Gulf States and into the Mid-West.
For more information, please contact Charles Doran,
Executive Director at cdoran@mwi.org or 617-973-9739 x22.
Click here to return to the top of
the page.
June 2004
MWI's Charles Doran leads an "Effective Negotiation
Skills Seminar" for nonprofit executive directors, board
members and management staff who would like to learn how
to transform conflicts into problem-solving
negotiations. For more information, please visit:
http://www.jrimap.org/workshop_negotiation.html
The Management Assistance Program (MAP) is a
community capacity building program that provides
management and organizational consultation and technical
assistance to non-profit community-based organizations
funded by the HIV/AIDS Bureau of the Massachusetts
Department of Public Health. The goal of MAP is to
support the long term stability and viability of these
organizations with an array of management support
services which will enhance their capacity to most
effectively serve the needs of their communities.
Additional information and resources can be found at the
website www.jrimap.org. MAP's dynamic,
learner-centered training approach directly increases
the effectiveness of nonprofit managers. Unlike other
trainings, MAP's innovative, hands-on workshop model
helps managers to bridge the gap between concept and
application. Throughout the course of the workshop,
participants are provided with ongoing opportunities to
immediately and purposefully implement the knowledge and
skills they have gained from the workshop to real-life,
real-time situations within their own organizations.
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the page.
May 2004
Mediation Works Incorporated (MWI) is providing
mediation training to the deans, senior staff and others
from the Southern New England School of Law and the
University of Massachusetts Dartmouth in April and May
2004.
This five-day customized program is
designed to prepare participants to effectively facilitate the mediation
process and explores all aspects of mediation through
lectures, demonstrations, interactive exercises, supervised role-plays and group
discussions. The goal of the program is to prepare the participants to
become effective mediators and work with MWI to provide
mediation services to individuals, communities and
businesses in Southeastern Massachusetts.
For more information, please contact Charles Doran,
Executive Director at cdoran@mwi.org or 617-973-9739 x22.
Click here to return to the top of
the page.
April 2004 Mediation Works Incorporated
provides mediation services to BMW of North America and
Rolls-Royce Motor Cars, LLC for franchised business and
dealer/distributor issues.
Mediation Works Incorporated (MWI) offers a full array
of ADR services to commercial clients. MWI’s Commercial
ADR Manager, Nancy Connelly brings more than eight years
experience in tailored ADR process design and
fulfillment, ADR contract clause language, training and
case administration for major automotive and restaurant
systems.
MWI's panel of top qualified national professional
mediators assist in the resolution of
business–to-business issues. Currently focusing on
franchised business and dealer/distributor issues, MWI
is providing mediation services to BMW of North America
and Rolls-Royce Motor Cars, LLC, NA.
For more information, please contact Nancy A. Connelly,
Manager for Commercial Alternative Dispute Resolution at
nconnelly@mwi.org
or 617-973-9739 x24.
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the page.
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