Board of Directors

President: Thomas Zgambo, Phd
Ombudsman, World Bank

Thomas Zgambo is the President of the Board and is also an Ombudsman at the World Bank.  Thomas joined the World Bank in February, 2007 after six years as the Corporate Ombudsman at Coca-Cola Enterprises. Before joining Coca-Cola Enterprises, Thomas spent three years as an Ombudsman and Training Specialist at the Massachusetts Institute of Technology where he was also a Senior Lecturer at the MIT Sloan School of Management, teaching Negotiation and Conflict Management.  Prior to MIT Thomas was an Ombudsman at Polaroid Corporation.  Thomas is a past President of The Ombudsman Association, now the International Ombudsman Association. Thomas served as a mediator at the Massachusetts Commission Against Discrimination (MCAD), and has mediated Disability, public accommodation, sexual harassment, and racial discrimination cases. He also served as a member of the Human Rights Commission for the City of New Bedford, Massachusetts, USA and a member of the Governor's Advisory Council on Africa-American Affairs for the State of Massachusetts. Thomas has a Ph. D. in Analytical Chemistry and Materials Science from the University of North Texas and an MBA in Management of Technology from Worcester Polytechnic Institute.

Vice-President: vacant

Secretary: Thomas Marton
Lourie & Cutler, PC

Thomas R. Marton is the Secretary of the Board, an attorney at Lourie & Cutler, P.C., a panel mediator with MWI and the Boston Municipal Court Alternative Dispute Resolution Program, CDSC, and has also served as mediator for the Plymouth District Court and Middlesex Probate and Family Court.  As law clerk to the Hon. Douglas P. Woodlock, U.S. District Court, Tom assisted with multiple pre-trial negotiations, mediations and settlements, and has also served as trainer and role play coach for MWI.  Tom has mediated a full range of case types, including commercial disputes, divorce, landlord-tenant, parent-child and small claims, and is a member of the Association for Conflict Resolution.  In addition to his mediation and legal background, Tom ran his own business as an independent contractor (construction/remodeling), assisted in the start-up of the Coffee Connection, Inc., and has spent extensive time abroad.

Treasurer: Matthew Bruce
Investment Advisor, ING Financial Partners, Inc.

Matthew Morgan Bruce serves as MWI's Treasurer and is a representative at Ing Financial Partners, Inc. Ing Financial Partners, Inc primarily manages accounts for individuals, high net worth individuals, and corporations or other businesses.

Executive Director: Chuck Doran
MWI

Chuck Doran is an experienced mediator specializing in the resolution of commercial, employment and other disputes. A mediator since 1992, he has provided mediation and other ADR services to a variety of clients including AT&T, Bose, Coca-Cola, Oxfam America, and the United States Postal Service. Chuck serves as a mediator with the CPR Dispute Resolution Panel of Distinguished Neutrals, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), and the USPS REDRESS I and REDRESS II Mediation Panels. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation at Harvard Law School. In 1994, Chuck founded MWI, a nationally recognized dispute resolution service and training organization based in Boston, Massachusetts that provides individual and corporate clients with the highest level of professional service in the areas of negotiation consulting and training, mediation and arbitration services, and mediation training. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is an arbitrator with the Massachusetts Bar Association's Fee Arbitration Board and is a past president of the Association for Conflict Resolution, New England Chapter.

Please contact Chuck Doran, Executive Director, at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or 800-348-4888 x22 with questions or for additional information.