Court & Consumer Mediation Program

PROBLEM TO BE ADDRESSED

MWI’s Court & Consumer Mediation Program provides mediation services to income-eligible litigants at nine courts in Southeastern Massachusetts and Greater Boston.  With the full support of each court’s first justice and staff, MWI’s objective is to provide mediation services to those present in Small Claims Court.  By providing small claims mediation services, MWI helps to alleviate the high volume of cases presented before a judge on any given day and gives litigants an opportunity to resolve their dispute in a more neighborly way.  Parties who resolve their case through mediation often do not require anymore court involvement and are able to work out an agreement that is in each parties’ best interest. 

MWI'S APPROACH/METHODOLOGY

With the full support of the courts’ staff, MWI provides much needed mediation services to help alleviate the cases that are scheduled to go before the judge. MWI’s Court Mediation Program is focused on providing quality small claims and consumer mediation services to pro-se litigants. MWI provides free small claims mediation services onsite in nine Massachusetts Court Departments.

EXPECTED OUTCOMES

In 2007, MWI mediated 332 small claims cases and served 789 clients. In 2008, MWI mediated 381 small claims cases and served 981 clients. In 2009, MWI mediated 316 small claims cases and served 758 clients. In FY10, MWI mediated 359 small claims cases and served 932 clients in nine Massachusetts Court Departments and recovered $186,847.43 that year.

For more information about MWI's Court & Consumer Mediation Program, please contact Chuck Doran, Executive Director at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or 800-348-4888 x22.