The Ombuds Team: An Independent and Confidential Resource for The St. Jude Children’s Hospital Staff

Independent. Impartial. Informal. Confidential.

The term “ombuds” (pronounced “ahm–buhds”) comes from a Swedish term meaning “a person who has an ear to the people.”

The St. Jude Children’s Hospital Ombuds Team has three ombuds (Dina Eisenberg, Michael Stephens, and Ellen Reardon, see bios below) who are available to work with faculty, staff, students, and trainees to surface and resolve work-related issues. The ombuds are an independent, impartial, informal, and confidential resource for St. Jude Children’s Hospital faculty, staff, students, and trainees. The ombuds team supplements and does not replace St. Jude Children’s Hospital’s formal administrative channels.

Here are some Frequently Asked Questions (FAQs) about the Ombuds Team:

About the Ombuds Team at St. Jude Children’s Hospital:

The St. Jude Children’s Hospital staff should contact one of the following ombuds below to discuss options for resolution.

Dina Eisenberg (dina-ombuds@mwi.org and 617-398-7087) has a long-standing passion for helping voices get heard. Whether she’s coaching leaders around EQ or communication, helping employees manage conflict, or identifying organizational systems that require change, it’s all about assisting others to be heard, acknowledged, and supported. A former lawyer, she served as an Organizational Ombuds in a variety of settings, including tech companies, manufacturing, banking as well as colleges and universities. Dina has designed and launched programs for organizations of all shapes and sizes ―from an eight-person law firm to Bank of America, and many more. Dina most recently was the Global Head of Ombuds Services for Twitter, designed their program and served as the inaugural Organizational Ombuds. With almost a quarter century of experience, Dina is a sought-after speaker and podcast guest. Her ombuds work appears in Entrepreneur and Inc magazines. Schedule a time to talk with Dina by sending an email to dina-ombuds@mwi.org or by calling 617-398-7087.

Michael Stephens (michael-ombuds@mwi.org and 413-341-6977) is an experienced ombuds, mediator and coach with the goal of helping foster good working relations and a more positive culture in the organizations he serves. Michael is a member of the International Ombuds Association, and has significant experience as an ombuds in both corporate and academic settings. Michael has a certification in Mediation from the Mediation Training Institute. Michael worked for many years as an ombuds, as well as the manager of other ombuds, at Merck, a multi-national pharmaceutical company. Before that, he had many years of experience in Human Resources roles at Merck and several other companies. After retiring from Merck, he has served as ombuds for Amherst College and Smith College. Michael is also an experienced facilitator and workshop leader, specializing in communications skills, conflict resolution and change management. He has a bachelor’s degree in English from the University of Colorado and a Masters in Business Administration from New York University. Call Michael at 413-341-6977 or send an email to michael-ombuds@mwi.org.

Ellen Reardon (ellen-ombuds@mwi.org and 858-769-9802) is a skilled Organizational Ombuds, consultant, facilitator and workshop presenter in the areas of Communication skills, Conflict resolution, Mentoring in the Workplace and Developing resilience in the Workplace. She earned her Masters in Psychiatric Nursing from Case Western Reserve University. Ellen is a member of the International Ombuds Association (IOA) and is Certified Organizational Ombuds Practitioner (CO-OP). Her career as an Ombuds began in 2007. She has served as an Organizational Ombuds at Salk Research Institute, providing services to all employees, including faculty, post-docs, graduate students, staff, and administrators. She was employed as Ombuds/mediator at Kaiser Permanente in San Diego from 2009-2013. She has over 25 years of experience in healthcare as a manager and clinician and over 10 years of teaching experience as Adjunct Professor at National University and UCSD Extension Program. Schedule a time to talk with Ellen by sending an email to ellen-ombuds@mwi.org or by calling 858-769-9802.

Contact

Email: Email any member of the St. Jude Children’s Hospital Ombuds Team at the email addresses provided here – dina-ombuds@mwi.org, michael-ombuds@mwi.org or ellen-ombuds@mwi.org
Confidential web form: If you have a concern at work and would like to raise it in confidence, please feel free to fill out the web form below.
Phone: Contact Dina at 617-398-7087, Michael at 413-341-6977 or Ellen at 858-769-9802 (direct and confidential phone and voicemail).

Any Ombuds Team member will get back to you within one business day.

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The St. Jude Children’s Hospital Ombuds Team was established under a charter approved by The St. Jude Children’s Hospital Chairperson. A copy of that charter is available here. The charter incorporates by reference the Code of Ethics and Standards of Practice of the International Ombuds Association (IOA) and requires that the St. Jude Children’s Hospital Ombuds Team adhere to the IOA Code of Ethics and Standards of Practice. The charter, as well as the IOA Code of Ethics and Standards of Practice, contain important information about the St. Jude Children’s Hospital Ombuds Team and the manner in which it functions.

Due to the independent, impartial, informal, and confidential nature of the ombuds function, communication with an ombuds team member does not constitute formal notice to St. Jude Children’s Hospital.