About the Ombuds Team at SNHU:
SNHU faculty and staff should contact one of the ombuds below to discuss concerns and options for resolution.
Fhanysha Clark Gaddis, Esq., MPP, ADR (cert.) (fhanysha-ombuds@mwi.org and 909-512-2915) is an experienced organizational ombuds who has worked extensively with universities and other large educational institutions to resolve workplace conflict, support governance, and promote inclusive campus cultures. She has advised university clients on the design and delivery of ombuds services grounded in the International Ombuds Association Standards of Practice, offering confidential, impartial, and informal support to faculty, staff, and students navigating interpersonal, structural, and compliance-related concerns. Her work includes consulting with academic leadership on the integration of alternative dispute resolution into university policy, facilitating restorative dialogue processes, and conducting systemic reviews to identify barriers to trust and collaboration. With a legal background rooted in education and employment law, Fhanysha provides campus communities with the tools to address conflict constructively, balancing individual needs with institutional priorities. In her prior role as the founding Ombudsman for Stockton Unified School District, she led the development of a districtwide ADR department that served more than 40,000 students and 6,000 employees. Across K–12 and higher education environments, Fhanysha brings strategic insight, cultural fluency, and legal expertise to support mission-driven institutions in fostering respectful, resilient, and equitable learning communities. Contact Fhanysha at fhanysha-ombuds@mwi.org and 909-512-2915.
Scott Deyo (scott-ombuds@mwi.org and 703-887-2687) has nearly three decades of experience in academia, non-profit, and federal sectors as an ombuds, mediator, and trainer. He is an expert at helping organizations build and sustain community-centered cultures that focus on people, their interconnected journey together, and their ability to accomplish great things through collaboration and dialogue. For a decade, Scott was a certified mediator and mentor through the Virginia Supreme Court, and has retained his Certified Organizational Ombuds credential since March 2010. Scott has mediated over 250 employment-related disputes, and as an ombuds has helped nearly 5,000 people explore resolution options for nearly 20,000 workplace issues. As a champion for advancing the ombuds field, Scott served as Chair of the Coalition of Federal Ombuds, where he sparked the creation of seven new ombuds programs, and serves as Chair of the Board of Certification’s Professional Practices Committee, which upholds the highest levels of professional standards of certified ombuds. Scott has a master’s degree from George Mason University’s Carter School for Peace and Conflict Resolution and a bachelor’s in psychology (major) and music (minor) from James Madison University. Contact Scott at scott-ombuds@mwi.org or 703-887-2687.
Contact
- Email: Fhanysha at fhanysha-ombuds@mwi.org or Scott at scott-ombuds@mwi.org
- Please use email for scheduling only. Email and voicemail cannot be guaranteed to be confidential, so do not include any details about your questions, situation, or concerns. If you share the best way to reach you, an ombuds will follow up to schedule an appointment.
- Confidential web form: If you have a concern at work and would like to raise it in confidence, please feel free to fill out the web form below.
- If you would like to schedule an appointment with an ombuds team member, please include your preferred contact information and indicate which ombuds you would like to work with or whether you prefer to speak with the first available one. To share a concern anonymously, please do not include personally identifiable information. An anonymized summary of your comments may be shared with the organization unless you indicate otherwise on this form.
- Phone: Please contact Fhanysha at 909-512-2915 or Scott at 703-887-2687
