About the Ombuds Team at SNHU:
SNHU faculty and staff should contact one of the ombuds below to discuss concerns and options for resolution.
Fhanysha Clark Gaddis, Esq., MPP, ADR (cert.) (fhanysha-ombuds@mwi.org and 909-512-2915) is an experienced organizational ombuds who has worked extensively with universities and other large educational institutions to resolve workplace conflict, support governance, and promote inclusive campus cultures. She has advised university clients on the design and delivery of ombuds services grounded in the International Ombuds Association Standards of Practice, offering confidential, impartial, and informal support to faculty, staff, and students navigating interpersonal, structural, and compliance-related concerns. Her work includes consulting with academic leadership on integrating alternative dispute resolution into university policy, facilitating restorative dialogue processes, and conducting systemic reviews to identify barriers to trust and collaboration. With a legal background rooted in education and employment law, Fhanysha provides campus communities with the tools to address conflict constructively, balancing individual needs with institutional priorities. In her prior role as the founding Ombudsman for Stockton Unified School District, she led the development of a districtwide ADR department that served more than 40,000 students and 6,000 employees. Across K–12 and higher education environments, Fhanysha brings strategic insight, cultural fluency, and legal expertise to support mission-driven institutions in fostering respectful, resilient, and equitable learning communities. Contact Fhanysha at fhanysha-ombuds@mwi.org and 909-512-2915.
Scott Deyo (scott-ombuds@mwi.org and 703-887-2687) has nearly three decades of experience in conflict resolution across the academic, non-profit, and federal sectors. He has served as an ombuds for the three major universities and more than half a dozen federal agencies. Scott enjoys helping organizations build community-centered cultures that focus on people, collaboration, and dialogue to accomplish exceptional results. Throughout his career, Scott has mediated over 250 workplace disputes and, as an ombuds, helped nearly 5,000 people explore resolution options for nearly 20,000 workplace issues relating to communication, respect, ethics, collaboration, policies, procedures, innovation, and accountability. Scott has been a Certified Organizational Ombuds since March 2010. He served as Chair of the Coalition of Federal Ombuds, where he helped create seven new federal ombuds programs. He also chairs the International Ombuds Association Board of Certification’s Professional Practices Committee, which upholds the highest professional standards for certified ombuds. Scott holds a master’s degree from George Mason University’s Carter School for Peace and Conflict Resolution and a bachelor’s in psychology (with a music minor) from James Madison University. Scott enjoys spending time with his family, hiking, and photography. Contact Scott at scott-ombuds@mwi.org or 703-887-2687.
Contact
- Email: Fhanysha at fhanysha-ombuds@mwi.org or Scott at scott-ombuds@mwi.org
- Please use email for scheduling only. Email and voicemail cannot be guaranteed to be confidential, so do not include any details about your questions, situation, or concerns. If you share your preferred contact method, an ombuds will follow up to schedule an appointment.
- Confidential web form: If you have a concern at work and would like to raise it in confidence, please feel free to use the web form below.
- If you would like to schedule an appointment with an ombuds team member, please include your preferred contact information and indicate which ombuds you would like to work with or whether you prefer to speak with the first available one. To share a concern anonymously, please do not include personally identifiable information. An anonymized summary of your comments may be shared with the organization unless you indicate otherwise on this form.
- Phone: Please contact Fhanysha at 909-512-2915 or Scott at 703-887-2687
