Litigation & settlements
Unresolved concerns become formal complaints, then legal exposure.
Solve Problems Early. Make Informed Decisions. Lower Costs.
Organizations already have systems for the concerns employees report. TrustPoint helps address the ones they don't. TrustPoint adds an independent, confidential resource to the workplace, helping employees and the organization address concerns early while reducing the human and financial costs of conflict.
Turning workplace concerns into constructive paths forward.
Without TrustPoint, here's what employees said they would have done
"Resigned."
Actual employee response
"Sought private counsel."
Actual employee response
"I would have gone to the media."
Actual employee response
The cost of delay
When conflict surfaces late, it gets expensive
The highest costs rarely come from the issue itself; they come from when and how it is addressed. Organizations that lack early conflict management infrastructure consistently pay a premium across every function.
Investigation costs
Formal processes consume internal and external resources disproportionate to the underlying issue.
Talent loss
Turnover triggered by workplace conflict costs 1.5 to 2 times salary to replace.
Executive time drain
Leaders manage repeat escalations instead of running the business.
Reputational harm
Publicized disputes affect recruiting, retention, and brand equity.
Productivity loss
Team dysfunction from unresolved conflict quietly erodes output across entire divisions.
The missing piece
Helping HR, Legal, and Compliance deal with what's not being said
Even in the strongest organizations, existing functions are designed to play distinct roles, creating a structural gap for the many situations in which employees are unsure where to turn, want to think through a concern before taking action, or simply need help navigating a workplace situation before it escalates. TrustPoint fills that gap by providing an independent, confidential place to work through concerns, explore options, and find constructive paths forward, while also offering leaders anonymized organizational insight that can help inform meaningful action.
TrustPoint supports individuals while helping the organization strengthen its overall capacity to address conflict.
Sounding board
Gives individuals space to de-escalate in the moment
When tension is building around a specific situation, TrustPoint offers a confidential space to think it through before reacting, reducing the chance that frustration turns into an impulsive resignation, complaint, or public dispute.
Navigator
Connects people to the right resource
Through active referrals, TrustPoint ensures employees understand what resources exist and helps direct concerns to the function best positioned to address them, including HR, Legal, Compliance, or EAP.
Capacity builder
Builds lasting conflict competence
Through coaching, facilitation, and training, TrustPoint equips employees and leaders with the skills and tools to navigate difficult conversations and resolve issues directly, reducing reliance on formal intervention over time.
Early warning system
Surfaces issues before they become crises
TrustPoint gives employees a safe, informal channel to raise concerns as they emerge. Anonymized data sharing surfaces acute issues and systemic patterns across the organization, so leadership gains insights and can take action.
What to expect
A stronger foundation for your people and your organization
When organizations build this kind of proactive support, concerns get addressed while they're still manageable — protecting relationships and keeping formal processes available for when they're truly needed.
Reduced risk
Fewer issues advance to the point where they carry legal, regulatory, or reputational consequences for the organization.
Increased retention and engagement
Employees who feel supported and heard are more likely to stay, perform, and invest in the organization's success.
More effective leadership
Leaders equipped with conflict competence spend less time managing escalations and more time driving results.
A stronger speak-up culture
A visible, independent resource builds the trust that makes employees willing to raise concerns early, strengthening organizations from the inside out.
Improved cross-functional efficiencies
Referrals route concerns to the right function the first time, cutting duplicate intake and making sure HR, Legal, and Compliance spend their time on the cases that are actually theirs to handle.
"I feel more seen and supported by my company because my organization afforded me access to this resource. The entire process showed me how grateful I am to be part of an organization that really values the people who work here."
Employee at a TrustPoint client organization
Our approach
Four principles that make early resolution possible
TrustPoint brings the established and effective organizational ombuds model into today's workplace. For more than 30 years, MWI has helped organizations around the world build trust and address concerns early through this model. Proven across global companies, government agencies, healthcare systems and more, TrustPoint operates in compliance with the International Ombuds Association (IOA) Standards of Practice and Code of Ethics. These principles are what make TrustPoint work.
Independent
Operates entirely outside management and reporting structures
Confidential
Identity of those we work with is protected to the maximum extent permitted by law
Impartial
We do not advocate for any individual, group, or organization
Informal
No investigations, no formal records, no mandatory participation
Why TrustPoint
Proven expertise. Global reach. Built for enterprise.
MWI is a global dispute resolution firm that has worked with some of the world's largest and most complex organizations since 1994. TrustPoint was built on that experience, giving organizations a proven way to build trust, strengthen culture, and turn early resolution into an operational advantage.
Borderless delivery model
A fully virtual delivery model that's easily and quickly accessible to anyone, anywhere, and scales seamlessly across time zones, jurisdictions, and organizations of any size.
Deep practitioner bench
A diverse team of dedicated expert practitioners so organizations can match the right practitioner to the right need.
Advanced data systems
Purpose-built technology captures and shares anonymized insights with leadership in real time.
Security & compliance
Enterprise-grade safeguards support sensitive information and confidential workplace conversations.
Trusted by leading organizations
MWI has served
VISA
As featured in
Alternatives, published by CPR
Insights Magazine, published by NEHRA
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Ready to learn more?
Whether you're responding to a recent incident or building proactive risk capacity, TrustPoint helps you resolve concerns earlier, make informed decisions, and keep the costs of conflict from piling up.
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