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Eviction Mediation Training

MWI’s Housing and Eviction Mediation Training is an advanced mediation training designed for mediators interested in helping tenants and landlords resolve housing and eviction disputes. This training will focus on the special considerations mediators face when mediating eviction cases including homelessness and the challenge of property ownership, landlord-tenant relationships, protecting the rights of both parties, effective agreement writing and mediating eviction cases in District and Municipal Courts.


Dates and Times

Next Program:    February 1, 2023 | 9 AM – 5 PM ET via Zoom.

Click here to see additional dates and times


Registration and Cost

There is no charge for trained mediators who plan to provide volunteer mediation services to a Court.  Please contact Clarice Parsons at courtmediation@mwi.org with questions. Training tuition is $200 per person.

Register for this Program

Topics to Be Covered

  • Ethical duties and dilemmas facing eviction mediator.
  • A review of policies and procedures when mediating eviction cases from the District and Municipal Court Department.
  • Supervised role-plays, exercises, group discussions and simulations

Who Should Attend

  • Mediators looking to gain new skills and experience mediating eviction cases in court. MWI has immediate opportunities for mediators who successfully complete this training.
  • Professionals working in the housing field interested in learning more about Massachusetts Landlord-Tenant Law and Summary Process procedure and how mediation can be used to resolve housing disputes.
  • Individuals interested in understanding the mediation process and landlord-tenant rights and responsibilities.

Prerequisites

Mediators interested in summary process mediation training must have completed at least 30-hours of basic mediation training. They also must have completed at least five mediations prior to the start of the training. Participants are welcome to mediate summary process with MWI upon successful completion of this advanced mediation training.

Questions? Please contact Clarice Parson at courtmediation@mwi.org.


Participants Will Receive

  • MWI’s Summary Process Resource Manual: A comprehensive overview of Massachusetts landlord tenant law and eviction procedure.
  • A total of 8 hours of mediation (virtual) training including opportunities to mediate with supervision upon successful completion of the training program.

Location

This program will be conducted online via Zoom until further notice. This program will take place post-pandemic at:

MWI
10 Liberty Square – 4th Floor
Boston, MA 02109

Click here for hotel information.


Sample Mediation Trainers (click on photo for bio)

  • Josh Hoch
    Josh Hoch
  • Diana R. Chiang
    Diana R. Chiang
  • Megan Winkeler
    Megan Winkeler
Josh Hoch

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Ombuds, Mediator, Director
617-895-4028jhoch@mwi.org

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Josh Hoch is an ombuds, mediator, instructor, and is Director of Mediation & Ombuds Services at MWI. As Director of Mediation & Ombuds Services, Josh manages mediations in the areas of family law, construction, and workplace/employment. His ombuds responsibilities include overseeing MWI’s Outsourced Ombuds Panel, serving as an organizational ombuds for CVS Health and John Moriarty & Associates, and working with companies interested in a conference ombuds. Josh also travels to MWI’s ombuds client sites to educate employees about the role of an ombuds and how to access an ombuds. Additionally, Josh serves as MWI’s Employee Assistance Program (EAP) liaison where he triages employment and higher education referrals for MWI’s mediators and trainers. Josh is a member of the International Ombuds Association (IOA).

Click here to schedule time with Josh.


Focus Areas

  • Organizational Ombuds
  • Conference Ombuds
  • Workplace and Employment Mediation
  • Mediation Training
  • Advanced Mediation Training

Honors, Memberships, and Professional Activities

  • Ombuds, CVS Health Ombuds Team Member (March 2022 – present)
  • Ombuds, John Moriarty & Associates (March 2022 – present)
  • Director of Ombuds at MWI (September 2021 – present)
  • Member of the International Ombudsman Association (IOA) (September 2021 – present)
  • World Mediators Alliance on Climate Change Green Pledge (July 2021 – present)
  • Designed and administered a court-approved Parent Education Program for the Massachusetts Probate and Family Court Department, (2016 – 2021)
  • Speaker, New England Association of Conflict Resolution, (April 2021)
  • Designed and supervised a mediation program at the Norfolk Probate and Family Court, (September 2013 – 2020)
  • Served on the Assistant Judicial Case Manger (AJCM) Transition Working Group for the Chief Justice of the Probate and Family Court, 2019
  • Served on the ADR Education Subcommittee for the Massachusetts Trial Court, 2019
  • Received recognition for outstanding performance and lasting contributions to the MA AFCC Chapter
  • Served for 7 years on the Board of Directors of the Massachusetts Chapter of AFCC
  • Member of the Association of Family and Conciliation Courts
  • Member of the Massachusetts Chapter of the Association of Family and Conciliation Courts
  • Member of the Massachusetts Council on Family Mediation
  • Organizational Member of the New England Chapter of the Association for Conflict Resolution
  • Served as Treasurer for an annual fundraiser for Jimmy Fund Clinic patients and their families helping to raise over $500,000

Lectures and ADR Trainings Conducted

  • Understanding the Ombuds Resource, On-site at MWI client locations, (October 2021 – present)
  • Mediation Training Program for Staff of the Boston Municipal Court Department, Executive Office of the Massachusetts Trial Court, (June 2022 – present)
  • Harassment Prevention Mediation Training Program for Mediation Programs in the Juvenile Court Department, Executive Office of the Massachusetts Trial Court, (June 2022 – present)
  • Dispute Resolution Training Program for Probate and Family Court Staff, Executive Office of the Massachusetts Trial Court, (June 2022 – present)
  • Advanced Divorce Mediation Training Instructor, (April 2005 – June 2022)
  • Provide individual mentoring to mediators looking to increase their effectiveness as mediators, (2003 – June 2022)
  • Advanced Mediation Skill Building Trainer for a Community Mediation Program, (January 2022)
  • Facilitator, Implicit Bias Workshop, (May 2021)
  • Trainer, Basic Mediation Training Program for the Housing Court Department of the Massachusetts Trial Court, (October 2021)
  • Trainer, Advanced Dispute Resolution Training for Probation Officers of the Probate and Family Court, (March & June 2021)
  • Trainer, Juvenile Mediation Training, 2-day Advanced Mediation Training Program, (March 2021)
  • Presenter, Bringing Mediation Online: Lessons Learned So Far, Massachusetts Council for Family Mediation (February 2021)
  • Trainer, Housing and Eviction Mediation Training for five Massachusetts Community Mediation Centers, (December 2020 – January 2021)
  • Presenter, Mediating Cases Remotely (Online), Roundtable Event, (November 2020)
  • Designed and serves as an instructor for an Advanced Dispute Resolution Training Program for Probation Officers of the Probate and Family Court. (May 2019 – June 2021)
  • Norfolk Probate and Family Court Department, mediation program mentor and supervisor, (2013 – 2020)
  • AFCC’s 54th Annual Conference: Turning the Kaleidoscope of Family Conflict into a Prism of Harmony, Conference Presenter (May 2017)
  • Community Dispute Settlement Center (CDSC), Housing Mediation Trainer, (February 2017)
  • International Academic Institute of Mediation, Conference Presenter, Divorce Mediation in the Courts, (September 2015)
  • Advanced Refresher Mediation Skills Training Program, Presenter, (2015 – 2016)
  • New England Chapter of the Association for Conflict Resolution Biennial Regional Conference, Presenter, “I’m a Trained Mediator, Now What do I Do?”, (June 2015)
  • Massachusetts Council on Family Mediation, Presenter, On-site mediation project in the Norfolk Probate and Family Court Department, (2014)
  • Emerson College, Guest Speaker, (2014 – 2016)
  • New England Law | Boston, Ethical Standards, Presenter, (2005 – 2013)
  • Liaison for Fletcher School of Law and Diplomacy Mediation Practicum, (2001 – 2011)
  • A Child’s Voice in Court: How to Get It, How to Interpret It and How to Use It, Panel Speaker, (2008)
  • Coca-Cola Enterprise Inc., Trainer. Trained over 950 employees dispute resolution and communication skills and educated over 1700 employees through briefings, (Florida, Georgia, Louisiana, Texas, New York, Vermont), (2004 – 2006)
  • Harvard Law School, Intern Fair, Cambridge, MA, Presenter, (2005)
  • Simmons College Graduate School of Social Work, Guest Lecturer, Parent – Teen Mediation (2004)
  • Boston University Law School, Court Connected ADR, Guest Speaker, (2003 – 2008)
  • Hale and Dorr Legal Services Center, Divorce Mediation Presenter, (2003 – 2004)
  • Newton and Lexington Community Education, Presenter: Divorce Information You Want to Know, (2003 – 2005)
  • Germaine Lawrence, Family Communication Workshop, Facilitator, (2001 – 2005)
  • Southern New England School of Law, Mediation Trainer and Coach (2001 – 2004)
  • Northeastern University, undergraduate class, Guest Speaker, (2001 – 2002)

Background and Education

  • Director of Ombuds, MWI, (September 2021 – Present)
  • Workplace & Employment Mediator, CLC Inc., Granite Bay, CA, (June 2022 – Present)
  • Organizational Ombuds Training, IOA, (October 2021)
  • Divorce Mediator, MWI, Boston, MA, (2001 – June 2022)
  • Director of Mediation Services, MWI, Boston, MA, (2001 – Present)
  • Divorce Mediator, CLC Inc., Granite Bay, CA, (2004 – June 2022)
  • Court & Divorce Mediator, Cambridge, MA, (2001 – 2012)
  • Boston Municipal Court Mediator, Boston, MA, (2004 – 2007)
  • Prisoner Disputes Mediator, Middlesex Multi-Door Courthouse, Cambridge, MA, (2003 – 2005)
  • District Court Mediator, Middlesex Mediation Program, Lowell, MA, (2000 – 2001)
  • Staff Member, Academy of Family Mediators, 2000
  • B.A. University of Massachusetts at Amherst, 1998
  • Mediation Training, L. Wing Mediation Consulting, 1996

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Diana R. Chiang

Mediating Divorce and Family Cases with MWI in Boston and Online
617-895-4029 | dchiang@mwi.org

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Diana Chiang is a Mediator and Manager of Commercial & Corporate Programs at Mediation Works, Inc. (MWI). As a mediator, Ms. Chiang mediates a variety of cases in Massachusetts District, Municipal, and Probate & Family Courts, including: divorce, parenting plans, never-married parents, harassment prevention orders, and housing/eviction cases.

Diana is also a member of MWI’s training faculty and leads corporate, educational, and probate training programs. Diana has a certification in Applied Positive Psychology and is an accredited ACTP Coach through The Flourishing Center, and also serves on the Board of Directors of the New England Association for Conflict Resolution.

She earned a B.A. in Sociology & Justice Studies from the University of New Hampshire and a J.D. from Suffolk University Law School. Diana was an Adjunct Professor at the University of New Hampshire, before teaching negotiation at Suffolk University Law School.


Focus Areas

  • Divorce Mediation
  • Never married parents
  • Same-sex divorces
  • Custody disputes
  • Parenting plans
  • Housing and Eviction

Honors, Memberships, and Professional Activities

  • Board of Directors of the New England Association for Conflict Resolution
  • Adjunct Professor at the University of New Hampshire
  • Suffolk University Law School, Negotiation Instructor

Lectures and ADR Trainings Conducted

  • Advanced Dispute Resolution Training Programs for Probation Officers of the Probate and Family Court, Instructor
  • Fletcher School of Law and Diplomacy, Mediation Trainer
  • 40 Hour Mediation Training Programs, Mediation Trainer
  • Multiple Mediation Training Programs, Coach

Background and Education

  • J.D. from Suffolk University Law School
  • Divorce Mediation Training
  • Massachusetts Mediation Training, Trained Mediator
  • B.A. in Sociology & Justice Studies from the University of New Hampshire

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Megan Winkeler

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Trainer & Mediator with MWI
Phone: 617-895-4032 | Email: mwinkeler@mwi.org

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Megan Winkeler is MWI’s Director of Training & Engagement and serves as a trainer and mediator. Megan provides negotiation workshops and consulting services to companies, universities, government entities, and nonprofits. She works with clients to provide custom training solutions based on their specific needs, and she maintains the training curriculum to incorporate current research and best practices. Megan also serves as a mediation trainer and coach through MWI’s Forty-Hour Mediation Training. She directs the MWI Court Mediation Program, overseeing a panel of 50+ pro bono court mediators. Through this program, Megan organizes Roundtable Seminars and events to provide continuing education and networking opportunities for MWI’s dedicated panel. She also provides coaching and mentoring services to mediators seeking to grow their skills. As a mediator, Megan mediates workplace and discrimination cases, housing disputes, and harassment prevention orders. She also manages MWI’s Internship Program.

Learn more about Megan’s work at MWI:

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Additional MWI eviction mediators will also be in attendance as needed.


For More Information

For more information about MWI’s Eviction Mediation Training Program, please contact Clarice Parsons at courtmediation@mwi.org.