617-895-4026 | cdoran@mwi.org

Title:    Executive Director – with MWI since 1994

Chuck is the Founder and Executive Director of MWI, a dispute resolution service and training firm in Boston. Responsible for all financial planning and management, business development and execution, marketing campaigns, for over 200 hundred mediators, trainers, staff and interns; Sets and oversees the implementation of MWI’s vision, mission, as well as current and long-term organizational goals and objectives.

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617-895-4028 | jhoch@mwi.org

Title:   Director of  Ombuds & Mediation Services

With MWI since 2001

Josh Hoch is MWI’s Director of Ombuds & Mediation Services. He is an active mediator, ombuds, instructor, and mentor. He manages MWI’s Outsourced Ombuds Panel, MWI’s Conference Ombuds Program and serves as an outsourced organizational ombuds. To schedule time with Josh, click here.

617-895-4032 | mwinkeler@mwi.org

Title: Director of Training & Engagement

With MWI since 2014

Megan Winkeler is MWI’s Director of Training & Engagement and serves as a trainer and mediator. Megan provides negotiation workshops and consulting services to companies, universities, government entities, and nonprofits. She works with clients to provide custom training solutions based on their specific needs, and she maintains the training curriculum to incorporate current research and best practices. Megan also serves as a mediation trainer and coach through MWI’s Forty-Hour Mediation Training. She directs the MWI Court Mediation Program, overseeing a panel of 50+ pro bono court mediators. Through this program, Megan organizes Roundtable Seminars and events to provide continuing education and networking opportunities for MWI’s dedicated panel. She also provides coaching and mentoring services to mediators seeking to grow their skills. As a mediator, Megan mediates workplace and discrimination cases, housing disputes, and harassment prevention orders. She also manages MWI’s Internship Program.

Learn more about Megan’s work at MWI:

• Negotiation workshops
• Mediation training
• Mediator Roundtables
• Public service initiatives
• Internship program

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603-809-1810 | rmaloney@mwi.org

Title:    Chief Financial Officer

With MWI since 2017

Robert “Bob” Maloney is MWI’s Chief Financial Officer (CFO). Bob is responsible for directing and advising on the financial aspects of MWI including tracking cash flow and financial planning.

617-895-4029 | dchiang@mwi.org

Title:    Mediator | Director of Commercial & Corporate Programs

With MWI since 2019

Diana Chiang is a mediator, trainer, and Director of Corporate and Court Programs at MWI. Diana oversees the Alternative Dispute Resolution Programs for MWI’s corporate clients including General Motors, BMW of North America, and 7-Eleven. She is the Director of MWI’s Court Programs, overseeing a panel of 100+ pro bono court mediators. Through this program, she conducts seminars and trainings to provide continuing education and networking opportunities for MWI’s dedicated panel. Diana mediates in a variety of areas including divorce, civil cases, workplace & employment, housing disputes, and harassment prevention orders. She provides coaching and mentoring services to mediators seeking to grow their skills. Diana is currently an adjunct faculty member teaching negotiation at Suffolk University Law School, and also taught at the University of New Hampshire as an adjunct faculty member of the Justice Studies Program. She earned a B.A. dual degree in Sociology and Justice Studies from the University of New Hampshire, and a J.D. from Suffolk University Law School. Diana also serves on the Board of Directors of the New England Association for Conflict Resolution.

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617-895-4030 | cparsons@mwi.org

Title:    Court Program Coordinator

With MWI since 2021

Clarice Parsons, J.D., is a mediator and manages MWI’s Court Mediation Program. As Court Program Coordinator, she supports MWI’s panel of 100+ volunteer neutrals who facilitate pre-trial mediations in 14 of Greater Boston’s District and Municipal Courts. As a neutral, Clarice mediates small claims, eviction, and civil cases for Massachusetts Trial Courts. Clarice also leads the internship program at MWI and supports MWI’s training programs.

Before joining MWI, Clarice worked for several years as a paralegal and law firm manager. She earned a dual Bachelor of Arts degree in Applied Legal Studies and Political Science from Suffolk University and a Juris Doctorate from New England School of Law.

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617-795-4912 | eramos@mwi.org

Title:   Ombuds Program Coordinator

With MWI since 2022

Elise Ramos is a mediator and Program Coordinator at MWI. She oversees different projects and teams, develops training material for organizations, and conducts organizational climate surveys and reports for different clients. Elise holds a Bachelor’s degree in Law from Utrecht University in the Netherlands and a Master’s degree in Negotiation and Conflict Resolution from Columbia University. In 2020, Elise earned certifications in mediation and cross-cultural negotiation from ESSEC Business School in Paris. In 2022, she completed MWI’s advanced mediation training, became a member of the International Ombuds Association, and completed IOA’s ombuds training, Foundations of the Organizational Ombuds course. In the past, Elise worked designing participatory action research workshops to guide social transformation in conflict-prone settings. She is fluent and comfortable working in English, Spanish, and Dutch.

617-895-4027 | ldowell@mwi.org

Title:    Operations Manager

With MWI since May 2023

Lisa Dowell is MWI’s Operations Manager. As Operations Manager, Lisa manages MWI’s financial data and compliance by maintaining accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliations. She performs daily accounting tasks such as monthly financial reporting, general ledger entries, and record payments and adjustments.

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