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Workplace & Business Mediation Services

Resolve employment, commercial, franchise, and construction disputes efficiently through mediation with MWI.

MWI helps organizations, businesses, attorneys, and individuals resolve disputes with experienced mediators and responsive case management. Our mediation services help parties find practical solutions while reducing the costs, risks, and disruptions associated with unresolved conflict.

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Service Overview

Resolve workplace and business disputes efficiently and constructively.

MWI helps organizations, businesses, attorneys, and individuals address conflict through professional mediation, experienced neutrals, and responsive case management.

Workplace & Employment Disputes

Address workplace conflict, harassment claims, discrimination concerns, leadership disputes, and team challenges.

Commercial & Business Conflicts

Resolve contract disputes, partnership disagreements, vendor issues, and business-to-business conflicts.

Franchise Matters

Support constructive resolution of franchisor-franchisee, dealer, and distributor disputes.

Construction & Real Estate

Help parties address project disputes, contractor-owner conflicts, and development-related disagreements.

Why Mediation?

Many disputes can be resolved without the cost and uncertainty of litigation.

Mediation gives parties an opportunity to address concerns, explore options, and work toward practical solutions with the guidance of a neutral third party.

Reduce Costs

Mediation often helps parties avoid the expense, disruption, and time commitment associated with prolonged disputes.

Resolve Matters Faster

Parties can often reach resolution more quickly than through formal litigation or administrative processes.

Maintain Relationships

Mediation supports productive communication and can help preserve important workplace and business relationships.

Create Practical Agreements

Solutions are developed by the parties themselves rather than imposed by a judge, arbitrator, or third party.

Why Choose MWI

Experienced mediators supported by responsive case management.

MWI helps parties identify the right mediator for their dispute while providing support throughout the mediation process from intake through resolution.

The Right Mediator for the Matter

We help parties identify mediators with the experience, subject matter knowledge, and approach best suited to the dispute.

Responsive Case Management

Our team supports scheduling, coordination, communication, and process management throughout the mediation process.

Experienced Neutral Panel

MWI mediators bring backgrounds in law, business, human resources, public service, and dispute resolution.

Trusted Since 1994

Organizations, businesses, attorneys, and individuals have relied on MWI's mediation services for more than three decades.

Trusted Since 1994

Three decades of helping parties move toward resolution.

For more than 30 years, organizations, businesses, attorneys, EAP providers, and individuals have trusted MWI to provide professional mediation services and training programs.

30+
Years of Experience
Based in MA
Serving Clients Nationwide
Workplace
Employment & HR Disputes
Business
Commercial & Franchise Matters

Our Process

A clear, supported path from initial inquiry to resolution.

MWI helps parties move through the mediation process efficiently with thoughtful mediator selection, responsive coordination, and support at each stage.

01

Initial Consultation

Contact MWI to discuss the dispute, goals, timing, costs, and answers to your questions.

02

Mediator Selection

MWI recommends a mediator whose experience and approach fit the matter.

03

Preparation

The mediator and case management team help participants prepare for a productive mediation.

04

Mediation Session

Parties meet virtually or in person to discuss concerns, explore options, and negotiate solutions.

05

Resolution

Successful mediations conclude with either a mutually acceptable agreement or greater clarity regarding each party's BATMA.

Who We Work With

Supporting organizations, businesses, attorneys, and professionals across a wide range of disputes.

MWI provides workplace, employment, commercial, franchise, construction, and real estate mediation services for clients across the United States.

Employers & HR Professionals

Address workplace conflict, employee relations concerns, leadership disputes, and employment-related matters.

EAP Providers

Partner with MWI to provide workplace and employment mediation services for employees, managers, and organizations nationwide. Learn more about our EAP mediation services.

Attorneys & Law Firms

Help clients resolve disputes efficiently through mediation while reducing the costs and uncertainty of litigation.

Business Owners & Executives

Resolve partnership conflicts, contract disputes, vendor disagreements, and other business-to-business matters.

Franchise Systems & Franchisees

Support productive conversations and practical solutions while preserving important business relationships.

Government & Nonprofit Organizations

Resolve workplace, organizational, contractual, and stakeholder disputes through facilitated dialogue and mediation.

Mediation FAQs

Common questions about workplace and business mediation.

Learn more about how mediation works, what types of disputes can be mediated, and how MWI helps parties move toward resolution.

What is mediation?

Mediation is a confidential dispute resolution process in which a neutral mediator helps parties communicate, evaluate options, and work toward a mutually acceptable agreement.

What types of disputes can MWI mediate?

MWI provides mediation services for workplace, employment, commercial, business, franchise, construction, and real estate disputes.

Is mediation confidential?

Yes. Mediation services with MWI are confidential, allowing parties to discuss sensitive issues in a private and constructive setting.

Can mediation be conducted virtually?

Yes. MWI offers mediation services virtually and in person, depending on the needs of the parties and the nature of the dispute.

How is a mediator selected?

MWI helps parties identify a mediator based on the dispute type, subject matter, participant needs, mediator experience, and preferred mediation style.

Does MWI work with EAP providers?

Yes. MWI works with EAP providers to provide workplace and employment mediation services for employees, managers, and organizations nationwide.

MWI Mediation Panel

Sample Mediators

MWI’s panel includes experienced mediators and dispute resolution professionals who help individuals, businesses, organizations, and institutions resolve conflict effectively. Below are several of the mediators available through MWI’s nationwide panel.

Aaron A. Arzu

Aaron A. Arzu

Experienced facilitative mediator and attorney who helps parties address business, regulatory, governance, housing, and organizational disputes.

View Bio
Nnena Odim

Nnena Odim

Attorney, mediator, ombuds, trainer, and consultant with extensive experience addressing workplace, family, organizational, and interpersonal conflict.

View Bio
Roy Baroff

Roy Baroff

Attorney, mediator, organizational ombuds, and educator who has mediated more than 1,000 legal, workplace, employment, and organizational matters.

View Bio
Chuck Doran

Chuck Doran

Experienced mediator, ombuds, and dispute resolution professional who helps organizations and individuals address workplace and organizational conflict.

View Bio
Lisa Pomerantz

Lisa Pomerantz

Experienced mediator and attorney who works with parties in employment, workplace, commercial, partnership, and other business-related disputes.

View Bio
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Mediation Articles

MediationMediation ServicesPreparing Mediation Statements
May 12, 2020

Preparing Mediation Statements

Mediation statements offer parties an alternative approach to preparing for the mediation by having each party define success in advance, which in turn increases the chance of reaching an agreement.
MediationMediation ServicesDon’t Compromise in Mediation – Try Collaborating!
November 10, 2017

Don’t Compromise in Mediation – Try Collaborating!

Rather than idealizing compromise, I aim to help parties in mediation and participants in MWI's Negotiation Skills Workshops and mediation trainings try a different approach: collaboration.
MediationMediation ServicesMediation Techniques to Resolve Conflict in the Workplace
May 18, 2017

Mediation Techniques to Resolve Conflict in the Workplace

Conflict in the workplace in inevitable. MWI mediators are experts at helping people across the country resolve conflict in the workplace and manage hundreds of disputes in any given year.…