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MWI’s Forty-Hour Weekday Online Mediation Training

MWI’s Mediation Training on May 9-13, 2022 will be held in-person in Boston unless the CDC recommends otherwise. Please contact mailbox@mwi.org with questions.

MWI’s Forty-Hour Weekday Mediation Training is designed to prepare managers, executives, lawyers, HR, and other professionals how to become a mediator and to effectively facilitate the mediation process. This comprehensive five-day skill-building program utilizes lectures, demonstrations, interactive exercises, supervised role-plays, and group discussions to prepare participants to lead the mediation process. MWI’s mediation trainings meet the training requirement outlined in the Massachusetts Confidentiality Statute (MGL ch233 sec 23C) and Rule 8(c)(i) of the MA Supreme Judicial Court’s Uniform Rules on Dispute Resolution. In addition, MWI’s mediation training programs satisfy the mediation training program requirement for applicants for inclusion on the Category V fee-generating appointment list for Parenting Coordinators and are “Part 146 Approved” by the New York State Unified Court System ADR Office. In addition, MWI offers volunteer opportunities for participants to grow their mediation skill-set by mediating actual cases in court following successful completion of MWI’s Forty-Hour Mediation Training Program (see below for more information).


Dates / Times

The mediation training will be held at MWI in Boston on the following days and times:

  • May 9-13, 2022 (Monday through Friday)
    8:30 AM to 5:30 PM

Registration & Cost

The cost of the training is $1225 per person (or $1175 if registered at least a month in advance of the program). Please call 617-895-4026 or send an email to mailbox@mwi.org with questions or for more information.

Register for this Program

Sample Trainers (click on photo for bio)

  • Chuck Doran
    Chuck Doran
  • Robin DiGiammarino
    Robin DiGiammarino
  • Vicky Bennet
    Vicky Bennet
  • Megan Winkeler
    Megan Winkeler
Chuck Doran

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Mediating Workplace and Franchise Matters | Ombuds | Mediation & Negotiation Trainer
Phone: 617-895-4026  | Email: cdoran@mwi.org

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Dispute Resolution Experience

Chuck Doran is an experienced mediator specializing in the resolution of workplace, franchise and commercial disputes. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and has provided mediation and other ADR services to a variety of clients including AT&T, Bose, BMW of North America, Coca-Cola, General Motors, Oxfam America, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), and the USPS REDRESS I and REDRESS II Mediation Panels. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation at Harvard Law School. In 1994, Chuck founded MWI, a nationally recognized dispute resolution service and training organization based in Boston, that provides individual and corporate clients with mediation services, negotiation consulting and training, external organization ombuds services, and mediation training. Chuck is a member of the International Ombudsman Association (IOA) and completed ombuds training with IOA in 1995. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution from 1999 to 2003 and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association’s Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. He is also a Distinguished Fellow with the International Academy of Mediators (IAM) and a past president of IAM’s Board of Governors.


Representative Clients

  • General Motors:  Serves as a national mediator for disputes between Dealers and GM involving audit, incentive programs and fleet sales matters; Designed and led the GM Mediation and Arbitration Training Program which provided training to hundreds of GM Dealer and Corporate Mediators;  Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for General Motors;
  • BMW of North America:  Mediator for variety of matters involving BMW Motor Cars and Motorcycles. Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for BMW of North America;
  • USPS and EEOC:   Contract workplace and employment mediator with the United States Postal Service and the Equal Employment Opportunity Commission mediating federal discrimination, termination, and other matters relating to the workplace;

Honors, Memberships, and Professional Activities

  • Distinguished Fellow and Executive Committee Board Member (Past President), Board of Governors – The International Academy of Mediators (IAM) (2013 – Present);
  • Appointed to serve as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee (1999-2003);
  • President and Director of the Association for Conflict Resolution, New England Chapter (NE-ACR) (formerly the Society of Professionals in Dispute Resolution – SPIDR). Elected to serve as President and former President-Elect and Director of the six state regional chapter of ACR International (1997-2004);
  • Chair, Massachusetts Budget Coalition. Led statewide collaborative effort with 15 mediation providers across the Commonwealth of Massachusetts to secure over $950,000 in legislative funding for court-connected mediation services (1997-2000);
  • Advisory Board Member, Dispute Resolution Section, Massachusetts Bar Association (2018 to present).
  • Arbitrator with the Massachusetts Bar Association’s Fee Arbitration Board (1996 to present).

Lectures and ADR Trainings Conducted

  • Mediation Trainer. Designed and served as lead trainer for over seventy-five 20 to 40 hour basic and advanced training programs, totaling over 2250 hours since 1994. Mediation training clients include Coca-Cola, Bose Corporation, MWI, Fletcher School of Law & Diplomacy and the Harvard Mediation Program at Harvard Law School;
  • Negotiation Instructor and Presenter. Chuck has worked nationally and internationally with top sales, procurement, and delivery professionals to diagnose and resolve negotiation challenges across multiple industries including financial/consulting, healthcare, and high tech. Served as a negotiation instructor for the internationally attended “Program of Instruction for Lawyers” Negotiation Workshop at Harvard Law School as a teaching assistant to Professor Roger Fisher on multiple occasions.

Background and Education

  • Graduate: Completed a Specialization in Negotiation and Dispute Resolution, at the Program On Negotiation, Harvard Law School, Cambridge, MA (1993);
  • Undergraduate: B.A., Philosophy, Binghamton University, SUNY, Binghamton, NY; President Philosophy Club / Tenure Committee (1989).

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Robin DiGiammarino

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Mediating workplace and housing matters | Mediation Trainer | Mentor
Phone: 617-895-4026 | Email: rdigiammarino@mwi.org

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Dispute Resolution Experience

Robin DiGiammarino brings her experience in local government, health care and small business to her work in the field of conflict management. She has worked with MWI since 2003 serving as a mediator, trainer, facilitator and mentor. A proponent of life long learning, Robin served as a public official on a local school board, providing stewardship for a public education system serving over six thousand students. Robin holds a Master’s Degree in Occupational Therapy and she incorporates her expertise working with clients and her supervisory experience in clinical settings into her work as a coach, trainer and mentor. Since 2007, Robin has provided supervision and coaching to new mediators in the MWI Mentor Program. Robin enjoys mentoring adult learners providing opportunities for mentees to sharpen their mediation skills and reinforce good habits.


Focus Areas

  • MWI MA District and Municipal Court panelist for civil and advanced civil cases, housing evictions, family and probate disputes.
  • Pilot program in the Quincy District Court, Harassment Prevention Orders
  • Boston EEOC Office: Employment discrimination cases
  • MassHousing: Public housing disputes, Tenant’s Assistance Program, TAP
  • Numerous private disputes involving dissolution of business partnerships

Honors, Memberships, and Professional Activities

  • Association for Conflict Resolution, New England Chapter, member
  • ASTD, American Society for Training & Development
  • MassUMA Working Group: Co Chair, Mediator Training/Definition Committee, 2006-09

Lectures and ADR Trainings Conducted

  • The Community Builders Annual Conference, Hyannis MA, Presenter, 2014
  • Fitchburg State University, Fitchburg MA, Mediator and Consultant, 2014
  • Aspiring Leaders, NOVA, Workforce Development Division, USDA, Boston MA, Trainer, 2013
  • Attleboro MA High School, Peer Mediation Training, Co-Trainer, 2013
  • Autistic Self Advocacy Network Focus Group, Boston MA, Facilitator, 2013
  • Tips & Tools for Mediating 258E District Court Cases, MWI,Boston MA,  Presenter, 2013
  • Advanced Mediation Refresher Training, MWI, Boston MA, Trainer, 2012
  • Cary Memorial Library Foundation Professional Advisors, Lexington MA, Facilitator, 2012
  • Partnership for Community Schools, PCSM, Malden MA, Trainer, 2010
  • America Speaks, Framingham MA, Advancing Futures for Adults with Autism, Facilitator, 2009
  • Tufts University, Medford, MA, Negotiation Course, Guest Speaker, since 2009
  • Dept. of Public History, UMASS Amherst MA, Mediation for Historians, Trainer, 2008
  • Massachusetts Association of School Committees, MASC Conference, Hyannis MA, Presenter, 2007
  • Fletcher School of Law & Diplomacy, Tufts University, Medford MA, Trainer & Coach, since 2008
  • Boston College Law School, Newton MA, Mediation Course, Trainer & Coach, since 2006
  • Suffolk University Law School, Boston MA, Mediation Course, Trainer & Coach, since 2006
  • MWI, Boston MA,  Coach since 2004 and Trainer & Mentor, since 2007

Background and Education

  • American Society of Training & Development, Alexandria VA, certificate program, 2008
  • Equal Employment Opportunity Commission, Boston MA, practicum 2007
  • Program on Negotiation, Negotiation & Dispute Resolution, Harvard University, Fall 2006
  • Cultivating Mindfulness in the Law & Dispute Resolution, Harvard University, 2005
  • Mediation Works Incorporated Trainings, MWI Basic Mediation Training, 2003; Summary Process Training, 2004; Advanced Divorce Training, 2007; Train the Trainer, 2009
  • Negotiation Training, CMI/The Negotiation Group, Harvard Graduate School of Education, 1998
  • Boston University, Master of Science, Occupational Therapy, 1978

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Vicky Bennet

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Mediation Trainer with MWI
Phone:617-973-9739 | Fax: 617-973-9532 | Email: vbennet@mwi.org | Web: www.mwi.org/mentor

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Dispute Resolution Experience

Victoria Bennet is a mediator, trainer, facilitator and consultant, providing services throughout New England since 2003. She has mediated a wide range of court-referred, government agency and private disputes, including commercial, employment, contract, tort, foreclosure, family, divorce, juvenile, community and criminal cases. Vicky has extensive experience training people from diverse backgrounds in conflict resolution skills, including custom workshop design and one-on-one executive coaching. As a consultant, she advises business owners and executive teams on partnership and board issues and managing workplace conflict.


Focus Areas

  • Workplace
  • Human resources
  • Court Mediations including Harassment Prevention and Eviction
  • Family

Honors, Memberships, and Professional Activities

  • Mediator, U.S. Equal Employment Opportunities Commission Mediation Panel
  • Mediator, Boston Bar Association Boston Municipal Court ADR Panel
  • Mediator, ADR Network Superior Court Mediation Panel
  • MWI Mediation Panels: Probate and Family Court, Juvenile Court, District Court

Lectures and ADR Trainings Conducted

  • MIT Sloan School of Management: designed and presented negotiation skills workshops
  • MWI mediation training team: MWI Executive and Mediation Trainings, MWI Mediation Training at the Fletcher School of Law and Diplomacy, Administrative Office of the Trial Courts Conference
  • Mediation Coach, MWI Mentor Program
  • Guest Lecturer, “Representing Clients in Mediation,” Suffolk University Law School and Boston College Law School
  • Mediation training team, Boston College and Suffolk University School of Law
  • Mediation coach, Program on Negotiation at Harvard Law School Mediation and Dispute Resolution Seminar
  • “Managing Growth: Navigating Conflict While Building Your Enterprise,” Massachusetts Institute of Technology
  • “Effective Communication in Conflict,” 495-128 HR Collaborative
  • Mediation Skills Training, Roger Williams/University Middle East Partnership Initiative Student Leaders Program
  • “Dealing With Difficult People,” Dimeo Construction Company
  • “Tools for Difficult Conversations,” Massachusetts Association of School Committees

Background and Education

  • 300+ hours mediation and conflict resolution trainings, seminars, symposia and roundtables including:
  • MWI Executive Mediation Training, MWI Divorce Mediation Training, MWI Mentor Program, MWI Negotiation Training
  • Negotiation and Dispute Resolution Seminar, Program on Negotiation at Harvard Law School
  • Mediation and Conflict Management Seminar, Program on Negotiation at Harvard Law School
  • Diploma in Translation, University of Geneva, Switzerland
  • B.A. (French) Dalhousie University, Canada

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Megan Winkeler

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Trainer & Mediator with MWI
Phone: 617-895-4032 | Email: mwinkeler@mwi.org

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Megan Winkeler is MWI’s Director of Training & Engagement and serves as a trainer and mediator. Megan provides negotiation workshops and consulting services to companies, universities, government entities, and nonprofits. She works with clients to provide custom training solutions based on their specific needs, and she maintains the training curriculum to incorporate current research and best practices. Megan also serves as a mediation trainer and coach through MWI’s Forty-Hour Mediation Training. She directs the MWI Court Mediation Program, overseeing a panel of 50+ pro bono court mediators. Through this program, Megan organizes Roundtable Seminars and events to provide continuing education and networking opportunities for MWI’s dedicated panel. She also provides coaching and mentoring services to mediators seeking to grow their skills. As a mediator, Megan mediates workplace and discrimination cases, housing disputes, and harassment prevention orders. She also manages MWI’s Internship Program.

Learn more about Megan’s work at MWI:

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This Program is Designed to:

  • Prepare participants how to become a mediator and how to effectively facilitate the mediation process – from the opening to agreement writing.
  • Help participants apply a negotiation framework to the mediation process in order to assist parties in their efforts to define the issues, focus on their interests, and generate options that secure sound resolutions.
  • Provide participants with the skills necessary to mediate effectively, including interactive listening, asking effective questions, and overcoming barriers to agreement.

Topics to Be Covered:

  • An overview of mediation and other ADR (Alternative Dispute Resolution) methods; various mediation styles including facilitative, directive and evaluative – the differences and goals.
  • The nature and dynamics of conflict.
  • The role and skills of a mediator including: setting the stage, defining the issues, identifying interests, transmitting information, communicating effectively, generating options for resolution, drafting agreements.
  • Mediating with a co-mediator; Solo mediation techniques.
  • The five principles of mediation; Ethical duties and dilemmas facing mediators; Mediator confidentiality and liability; Dovetailing mediation and the law.
  • The art of effective questioning; Empathy and the mediation process
  • Dealing with challenging personalities, mediator bias and challenges to neutrality; Dealing with power differentials.
  • State and national mediation resources; Mediation and ADR web sites, listservs and newsgroups.

Download a free guide about choosing a mediation training – click here


Location

MWI’s Mediation Training will take place at:

MWI
10 Liberty Square – 4th Floor
Boston, MA 02109

Click here for hotel information.


Reasons to Attend:

  • Build and expand your dispute resolution skill set.
  • Enhance your communication skills and capacity to listen effectively.
  • Network with participants and a faculty of seasoned ADR professionals dedicated to your growth as a mediator.
  • Learn from lively interactive presentations and personal coaching designed to help refine your mediation skills.

Participants Will Receive

  • 40-hours of mediation training, including three role-play opportunities for each participant to mediate with supervision.
  • Certificate of Completion in accordance with M.G.L. chapter 233 section 23C (Confidentiality Statute).
  • A comprehensive mediation manual, bibliography, and information on state and national dispute resolution organizations via PDF.
  • This program satisfies the mediation training program requirement for applicants for inclusion on the Category V fee-generating appointment list for Parenting Coordinators.
  • CEUs (Continuing Education Units)
    • Licensed Social Workers: This program has been approved for 35 Category I Continuing Education Hours for relicensure with NASW for LICSWs.
    • Mental Health Counselors: This program has been approved for 35 Category I Continuing Education Hours with MMCEP for LMHCs.
    • Human Resource Professionals: This program has been approved for 36.5 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please contact MWI for details.
  • Continuing Legal Education Credits: While MWI cannot secure preapproval for CLEs in most states, MWI will work with eligible participants to apply for CLEs after successfully completing an MWI mediation training program. Please email mailbox@mwi.org for details.
  • Post-Training Support: MWI offers volunteer opportunities for participants to grow their mediation skill-set by mediating actual cases in court following successful completion of an MWI Mediation Training Program. Click here for more information.

Please see our Open-Enrollment Mediation Training Program Schedule Overview for additional dates and programs.


For More Information

For more information about MWI’s Forty-Hour Mediation Training Program and post-training mediation opportunities with MWI, please contact Chuck Doran, Lead Trainer at cdoran@mwi.org or 617-895-4026.

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