MWI’s Forty-Hour Weekday Mediation Training

Mediating Workplace and Franchise Matters | Outsourced Ombuds | Mediation & Negotiation Trainer
Phone: 617-895-4026  | Email: cdoran@mwi.org

Dispute Resolution Experience

Chuck Doran is an experienced mediator and outsourced ombuds specializing in the resolution of employment, franchise, and other commercial disputes. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and the National Academy of Distinguished Neutrals. Chuck has provided mediation and other ADR services to a variety of clients including AT&T, Bose, BMW of North America, Coca-Cola, CVS Health, General Motors, Oxfam America, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), and the USPS REDRESS I and REDRESS II Mediation Panels. Chuck is a Certified Organizational Ombuds Practitioner (CO-OP) and a member of the International Ombuds Association who completed ombuds training with the IOA in 1995. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation at Harvard Law School. In 1994, Chuck founded MWI, a nationally recognized dispute resolution service and training organization based in Boston, MA that provides individual and corporate clients with mediation services, negotiation consulting and training, and mediation training. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association’s Dispute Resolution Advisory Group and past president of the Association for Conflict Resolution, New England Chapter. He is also a Distinguished Fellow with the International Academy of Mediators (IAM) and a past president of IAM’s Board of Governors.

Representative Clients

• General Motors:  Serves as a national mediator for disputes between Dealers and GM involving audit, incentive programs and fleet sales matters; Designed and led the GM Mediation and Arbitration Training Program which provided training to hundreds of GM Dealer and Corporate Mediators;  Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for General Motors;
• BMW of North America:  Mediator for variety of matters involving BMW Motor Cars and Motorcycles. Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for BMW of North America;
• USPS and EEOC:   Contract workplace and employment mediator with the United States Postal Service and the Equal Employment Opportunity Commission mediating federal discrimination, termination, and other matters relating to the workplace;

Honors, Memberships, and Professional Activities

• Distinguished Fellow and Executive Committee Board Member (Past President), Board of Governors – The International Academy of Mediators (IAM) (2013 – Present);
• Appointed to serve as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee (1999-2003);
• President and Director of the Association for Conflict Resolution, New England Chapter (NE-ACR) (formerly the Society of Professionals in Dispute Resolution – SPIDR). Elected to serve as President and former President-Elect and Director of the six state regional chapter of ACR International (1997-2004);
• Chair, Massachusetts Budget Coalition. Led statewide collaborative effort with 15 mediation providers across the Commonwealth of Massachusetts to secure over $950,000 in legislative funding for court-connected mediation services (1997-2000);
• Advisory Board Member, Dispute Resolution Section, Massachusetts Bar Association (2018 to present).
• Arbitrator with the Massachusetts Bar Association’s Fee Arbitration Board (1996 to present).

Lectures and ADR Trainings Conducted

• Mediation Trainer. Designed and served as lead trainer for over seventy-five 20 to 40 hour basic and advanced training programs, totaling over 2250 hours since 1994. Mediation training clients include Coca-Cola, Bose Corporation, MWI, Fletcher School of Law & Diplomacy and the Harvard Mediation Program at Harvard Law School;
• Negotiation Instructor and Presenter. Chuck has worked nationally and internationally with top sales, procurement, and delivery professionals to diagnose and resolve negotiation challenges across multiple industries including financial/consulting, healthcare, and high tech. Served as a negotiation instructor for the internationally attended “Program of Instruction for Lawyers” Negotiation Workshop at Harvard Law School as a teaching assistant to Professor Roger Fisher on multiple occasions.

Background and Education

• Graduate: Completed a Specialization in Negotiation and Dispute Resolution at the Program On Negotiation, Harvard Law School, Cambridge, MA (1993);
• Undergraduate: B.A., Philosophy, Binghamton University, SUNY, Binghamton, NY; President Philosophy Club / Tenure Committee (1989).

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Mediating Divorce and Family Cases with MWI in Boston and Online
617-895-4029 | dchiang@mwi.org

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Diana Chiang is a Mediator and Manager of Commercial & Corporate Programs at Mediation Works, Inc. (MWI). As a mediator, Ms. Chiang mediates a variety of cases in Massachusetts District, Municipal, and Probate & Family Courts, including: divorce, parenting plans, never-married parents, harassment prevention orders, and housing/eviction cases.

Diana is also a member of MWI’s training faculty and leads corporate, educational, and probate training programs. Diana has a certification in Applied Positive Psychology and is an accredited ACTP Coach through The Flourishing Center, and also serves on the Board of Directors of the New England Association for Conflict Resolution.

She earned a B.A. in Sociology & Justice Studies from the University of New Hampshire and a J.D. from Suffolk University Law School. Diana was an Adjunct Professor at the University of New Hampshire, before teaching negotiation at Suffolk University Law School.

Focus Areas

• Divorce Mediation
• Never married parents
• Same-sex divorces
• Custody disputes
• Parenting plans
• Housing and Eviction

Honors, Memberships, and Professional Activities

• Board of Directors of the New England Association for Conflict Resolution
• Adjunct Professor at the University of New Hampshire
• Suffolk University Law School, Negotiation Instructor

Lectures and ADR Trainings Conducted

• Advanced Dispute Resolution Training Programs for Probation Officers of the Probate and Family Court, Instructor
• Fletcher School of Law and Diplomacy, Mediation Trainer
• 40 Hour Mediation Training Programs, Mediation Trainer
• Multiple Mediation Training Programs, Coach

Background and Education

• J.D. from Suffolk University Law School
• Divorce Mediation Training
• Massachusetts Mediation Training, Trained Mediator
• B.A. in Sociology & Justice Studies from the University of New Hampshire

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Serving as an Ombuds & Mediating Divorce, Family, Housing and Employment Matters with MWI
Case Manager: Josh Hoch: 617-895-4028 | jhoch@mwi.org

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Dispute Resolution Experience

Nnena Odim is an ombuds, mediator, trainer, attorney, and consultant. She has been mediating since 1997 and has mediated disputes involving issues such as employment, housing, business, consumer, and specializes in mediating the full range of family/domestic relations (elder care, adoption, care and protection, CHINS, divorce, grandparent visitation, and LGBTQ issues, etc.). Nnena also designed and/or led numerous conflict management trainings for several local and national businesses and agencies, including Coca Cola Enterprises, the Boston Public Schools, and the Massachusetts Housing Authority. In addition to her mediation and conflict resolution training background, Nnena is the former Director and Senior Clinical Instructor of the Family/Domestic Violence Law Clinic at The Legal Services Center of Harvard Law School. She provided experiential training to law students as she taught them how to become effective and ethical attorneys. Nnena has also worked with the Harvard Mediation Program and Harvard Program on Negotiation to provide trainings for students and various community members and to supervise Harvard Law School students in their mediation and negotiation studies. Nnena has mediated personal, academic, and administrative issues between students and faculty in higher education settings and served as a coach of mediation skills for trainings at MIT, Suffolk and Boston College Law Schools, and New England School of Law. In 2013, Nnena was a Top Women in the Law award recipient from Mass. Lawyers Weekly. In 2015, she received the Harvard Law School Dean’s Award for Excellence.

Focus Areas

• Outsourced Organizational Ombuds Work
• Workplace and Employment Mediation
• Worked with over 100 same-sex couples in both mediation and litigation, on a variety of legal scenarios, such as 2nd parent adoptions, divorce (with and without children), paternity, business dissolution, pre- and post-nuptial agreements, and donor agreements for sperm donation
• Drafted over 100 post-mediation Settlement Agreements and Memoranda of Understanding
• Guardian ad Litem, appointed by Suffolk and Middlesex County Family and Probate Courts

Honors, Memberships, and Professional Activities

• Top Women in the Law award recipient, Massachusetts Lawyers Weekly, 2013
• Member, Association for Conflict Resolution
• Member, American Bar Association
• Licensed Real Estate Broker

Lectures and ADR Trainings Conducted

• Training faculty for MWI’s annual Advanced Divorce Training
• Guest lecturer for Suffolk and Boston College Law Schools’ mediation courses

Background and Education

• J.D., Northeastern University School of Law (1997)
• M.S., University of Massachusetts/Amherst (1991)
• B.S., University of Pittsburgh (1985)

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Trainer & Mediator with MWI
Phone: 617-895-4032 | Email: mwinkeler@mwi.org

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Megan Winkeler is MWI’s Director of Training & Engagement and serves as a trainer and mediator. Megan provides negotiation workshops and consulting services to companies, universities, government entities, and nonprofits. She works with clients to provide custom training solutions based on their specific needs, and she maintains the training curriculum to incorporate current research and best practices. Megan also serves as a mediation trainer and coach through MWI’s Forty-Hour Mediation Training. She directs the MWI Court Mediation Program, overseeing a panel of 50+ pro bono court mediators. Through this program, Megan organizes Roundtable Seminars and events to provide continuing education and networking opportunities for MWI’s dedicated panel. She also provides coaching and mentoring services to mediators seeking to grow their skills. As a mediator, Megan mediates workplace and discrimination cases, housing disputes, and harassment prevention orders. She also manages MWI’s Internship Program.

Learn more about Megan’s work at MWI:

• Negotiation workshops
• Mediation training
• Mediator Roundtables
• Public service initiatives
• Internship program

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