Jacqueline Villafañe
Organizational Ombuds
jacqueline-ombuds@mwi.org
Jacqueline Villafañe, Psy.D., is an organizational ombuds with MWI and brings 20+ years of experience supporting leaders, teams, and organizations through complex conflict and change. She provides ombuds services grounded in neutrality, confidentiality, and practical options-building, helping visitors navigate concerns and identify constructive pathways forward. Jacqueline is a certified executive coach who partners with leaders to generate the insights that strengthen leadership effectiveness, sharpen communication, and reinforce accountability—driving meaningful impact in high-stakes environments. She designs and facilitates conversations and learning experiences for groups—from team reset sessions to cross-functional alignment and culture-building workshops. As a trained mediator and conflict resolution practitioner, she helps parties move from positions to interests and toward durable agreements when appropriate. She also brings deep organizational development expertise, including an organizational design certification that supports role clarity, operating model refinement, and healthier ways of working. Jacqueline is change management certified and applies structured approaches to improve adoption, reduce resistance, and sustain implementation. She administers and debriefs psychometric assessments to accelerate self-awareness, team effectiveness, and leadership development. Her work spans corporate, nonprofit, health, academic and government sectors, partnering across hierarchies and global boundaries to deliver measurable improvements in performance, engagement, and trust.
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