Contract Organizational Ombuds Services
MWI’s Contract Organizational Ombuds services provides companies with a designated neutral to serve as an impartial dispute resolution practitioner who contributes independent, confidential, and neutral assistance to employees. An ombudsperson:
- Is available to all employees to discuss, address and resolve a variety of problems and issues.
- Provides resource for interpreting company policies, guidelines and organizational structure.
- Acts as a confidential and informal assistant in resolving concerns
- Maintains strict confidentiality (except where there is a serious threat of harm).
- Does not keep records on individuals but does keep and provide anonymized feedback to the organization.
MWI Ombuds Practitioners adhere to the Code of Ethics and Standards of Practice of The International Ombudsman Association (IOA). More information about the IOA can be found on their website at: www.ombudsassociation.org
The Role of the Ombudsperson
The ombudsperson’s role serves to protect individuals against abuse, bias, unfairness, and other improper treatment. The ombudsperson is neither an advocate for any individual or the company. Rather, the ombudsperson is an advocate for fairness who acts as a source for giving and gathering information, guiding and referring employees, and assisting in the resolution of concerns and conflicts. The ombudsperson’s office supplements, but does not replace, the company’s existing resources for conflict resolution.
MWI works to ensure that the integrity of the ombuds function through independence, fairness, neutrality, impartiality, confidentiality, and timely attention to the resolution of issues while treating people with dignity and respect.