Category: ADR for Companies

How Does a Conference Ombuds Add Value to a Conference?

August 18, 2022

An ombuds is an independent, neutral, confidential, and informal resource to help conference participants solve conflicts. Ombuds do this through conflict management, recommendations, improved organization coordination, knowledge of organization policies, hand-crafted training, and an anonymous reporting structure.

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Benefits of an Outsourced Ombuds Office

January 28, 2022

Ombuds help employees feel more recognized, respected, and heard. As a confidential and neutral resource, they listen to employees and help direct them to the right places to make sure their complaint is dealt with. Outsourced ombuds, who can provide the same benefits at reduced costs and with more flexibility, are a cost-effective measure for companies to effectively manage conflict.

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MWI Ombuds Becomes an IOA Certified Organizational Ombuds Practitioner (CO-OP)

August 6, 2021

MWI Outsourced Ombuds Panel Member Chuck Doran became a Certified Organizational Ombudsman Practitioner (CO-OP®) with the International Ombuds Association (IOA) in July 2021.

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A question for your Ombuds – Why should I trust you?

December 11, 2020

Ombuds help employees become more resourceful and to empower them to solve their own issues. People work better when they feel they have control over the work and work life.

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Oysters & Ombuds – There’s a First Time for Everything

December 7, 2020

If you’ve never worked with an ombudsman before, you might be nervous about that too. Here are some tips on what to do.

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Facilitating Virtual Meetings

April 27, 2020

Facilitating Virtual Meetings: Five Benefits of Having a Neutral Facilitator By Chuck Doran and Megan Winkeler Facilitating virtual meetings, many of us are discovering, isn’t always easy. Even for a simple staff meeting, there’s so many questions to answer. Should we use video, or is audio alone okay? What’s the best system to use – […]

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Case Study: Google’s Employee Walkout and Conflict Management Systems

November 29, 2018

Following the aftermath of Google's employee walkout, the company has an opportunity to create a more effective and responsive conflict management system.

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Effective Icebreakers for Improved Facilitation

February 15, 2018

Effective icebreakers are an essential tool for trainers and facilitators looking to learn more about participants and create a comfortable environment.

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How should ombuds refer to parties in sexual harassment cases?

January 29, 2018

Using litigation-inspired terms by default misses an opportunity to promote a more effective ombuds process in sexual harassment cases.

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Mediator as Ombuds

April 20, 2017

The word “ombudsman” comes from a Swedish term that dates back to 1809, when the Swedish parliament decided to protect citizens’ rights by establishing a supervisory agency independent of the government. Dictionaries differ about the word’s origin, but many in the field prefer one scholar’s definition of the ombudsman (or ombuds or ombudsperson) as “a person who has an ear to the people.”

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