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Category: ADR for Companies


A question for your Ombuds – Why should I trust you?

December 11, 2020

Ombuds help employees become more resourceful and to empower them to solve their own issues. People work better when they feel they have control over the work and work life.

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Oysters & Ombuds – There’s a First Time for Everything

December 7, 2020

If you’ve never worked with an ombudsman before, you might be nervous about that too. Here are some tips on what to do.

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Facilitating Virtual Meetings

April 27, 2020

Facilitating Virtual Meetings: Five Benefits of Having a Neutral Facilitator By Chuck Doran and Megan Winkeler Facilitating virtual meetings, many of us are discovering, isn’t always easy. Even for a simple staff meeting, there’s so many questions to answer. Should we use video, or is audio alone okay? What’s the best system to use – […]

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Case Study: Google’s Employee Walkout and Conflict Management Systems

November 29, 2018

Following the aftermath of Google's employee walkout, the company has an opportunity to create a more effective and responsive conflict management system.

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Effective Icebreakers for Improved Facilitation

February 15, 2018

Effective icebreakers are an essential tool for trainers and facilitators looking to learn more about participants and create a comfortable environment.

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How should ombuds refer to parties in sexual harassment cases?

January 29, 2018

Using litigation-inspired terms by default misses an opportunity to promote a more effective ombuds process in sexual harassment cases.

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Mediator as Ombudsman

April 20, 2017

The word “ombudsman” comes from a Swedish term that dates back to 1809, when the Swedish parliament decided to protect citizens’ rights by establishing a supervisory agency independent of the government. Dictionaries differ about the word’s origin, but many in the field prefer one scholar’s definition of the ombudsman (or ombuds or ombudsperson) as “a person who has an ear to the people.”

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Benefits of an Ombuds in Hindsight

April 6, 2017

Uber. Microsoft. Twitter. You know the names. You use their products, or know someone who has. What you may not know is that each of these household names have been publicly blamed for gender discrimination at some point within the past two years. Female employees have indicted Uber for simply “slapping the wrist” of a sexually propositioning and harassing manager, Microsoft for harnessing a culture of systemic inequality, and Twitter for denying promotions to and driving women from the company.

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16 Minutes of ADR – Chuck Doran on Corporate Dispute Resolution Programs

January 9, 2017

"16 Minutes of ADR" is a project that was initiated by Mushegh Manukyan at Harvard Law School, aiming to promote mediation and arbitration, particularly focusing on ADR needs and issues in Armenia.

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The Dos and Don’ts of Effective Meeting Facilitation

September 11, 2016

Meetings are an integral fixture of every organization, and yet, they do not have the best reputation. In a survey conducted by Salary.com, meetings are the "number one productivity killer." Even worse news? A separate survey indicated that over half of the participants would rather do "any unpleasant activity"...

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