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Workplace Mediation

Companies such as AT&T, Bose, Coca-Cola, and the United States Postal Service have all turned to MWI for workplace mediation services. MWI’s highly experienced mediators serving on our Workplace and Employment Mediation Panel help employees from across the country resolve a variety of disputes involving workplace discrimination, conflict within teams, sexual harassment and termination.

MWI takes great pride in our intensive focus on client-service, whether we are providing services to a small business with 10 employees or a company with 100,000 employees. Our partnership approach to service delivery enables us to fully understand our clients’ challenges and long-term goals. We use that understanding and relationship to deliver services that meet our client’s needs, match their organizational culture and exceed their expectations. Over 90% of workplace and employment mediations result in a resolution, leading to strengthened working relationships, improved morale, and increased productivity.


Sample Mediators (click photo for bio)

  • Chuck Doran
    Chuck Doran
  • Audrey Lee
    Audrey Lee
  • Marvin Johnson
    Marvin Johnson
  • John Ford
    John Ford
Chuck Doran

Mediating Franchise and Workplace Matters | Mediation Trainer | Negotiation Trainer
Phone: 617-895-4026  | Email: cdoran@mwi.org

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Dispute Resolution Experience

Charles “Chuck” Doran is an experienced mediator specializing in the resolution of workplace, franchise and commercial disputes. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and has provided mediation and other ADR services to a variety of clients including AT&T, Bose, BMW of North America, Coca-Cola, General Motors, Oxfam America, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), and the USPS REDRESS I and REDRESS II Mediation Panels. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation at Harvard Law School. In 1994, Chuck founded MWI, a nationally recognized dispute resolution service and training organization based in Boston, MA that provides individual and corporate clients with mediation services, negotiation consulting and training, and mediation training. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association’s Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. He is also a Distinguished Fellow with the International Academy of Mediators (IAM) and the Vice President of IAM’s Board of Governors.


Representative Matters

  • General Motors:  Serves as a national mediator for disputes between Dealers and GM involving audit, incentive programs and fleet sales matters;  Designed and led the GM Mediation and Arbitration Training Program which provided training to hundreds of GM Dealer and Corporate Mediators;  Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for General Motors;
  • BMW of North America:  Mediator for variety of matters involving BMW Motor Cars and Motorcycles.  Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for BMW of North America;
  • USPS and EEOC:   Contract workplace and employment mediator with the United States Postal Service and the Equal Employment Opportunity Commission mediating federal discrimination, termination, and other matters relating to the workplace;
  • 7-Eleven Incorporated:  Franchise mediator for matters emanating from the franchise agreement which may result in rehabilitation agreements, terminations, or succession planning.  Responsible for oversight and design improvements of the national mediation program managed by MWI for 7-Eleven;

Honors, Memberships, and Professional Activities

  • Distinguished Fellow and Executive Committee Board Member (Vice President), Board of Governors – The International Academy of Mediators (IAM) (2013 – Present);
  • Appointed to serve as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee (1999-2003);
  • President and Director of the Association for Conflict Resolution, New England Chapter (NE-ACR) (formerly the Society of Professionals in Dispute Resolution – SPIDR). Elected to serve as President and former President-Elect and Director of the six state regional chapter of ACR International (1997-2004);
  • Chair, Massachusetts Budget Coalition. Led statewide collaborative effort with 15 mediation providers across the Commonwealth of Massachusetts to secure over $950,000 in legislative funding for court-connected mediation services (1997-2000).
  • Arbitrator with the Massachusetts Bar Association’s Fee Arbitration Board (1996 to present);

Lectures and ADR Trainings Conducted

  • Mediation Trainer. Designed and served as lead trainer for over seventy-five 20 to 40 hour basic and advanced training programs, totaling over 2250 hours since 1994. Mediation training clients include Coca-Cola, Bose Corporation, MWI, Fletcher School of Law & Diplomacy and the Harvard Mediation Program at Harvard Law School.
  • Negotiation Instructor and Presenter. Chuck has worked nationally and internationally with top sales, procurement, and delivery professionals to diagnose and resolve negotiation challenges across multiple industries including financial/consulting, healthcare, and high tech. Served as a negotiation instructor for the internationally attended “Program of Instruction for Lawyers” Negotiation Workshop at Harvard Law School as a teaching assistant to Professor Roger Fisher on multiple occasions.

Background and Education

  • Graduate: Completed a Specialization in Negotiation and Dispute Resolution, at the Program On Negotiation, Harvard Law School, Cambridge, MA (1993)
  • Undergraduate: B.A., Philosophy, Binghamton University, SUNY, Binghamton, NY; President Philosophy Club / Tenure Committee (1989)

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Audrey Lee

Mediation & Negotiation Trainer with MWI
Phone: 617-895-4026 | Email: alee@mwi.org

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Dispute Resolution Experience

Audrey Lee is a Mediation Trainer for MWI, Senior Mediator at Boston Law Collaborative, LLP and the founding Principal of Perspectiva LLC. She is also Executive Director of the BLC Institute, a non-profit dedicated to providing education and training in all areas of dispute resolution. In addition to mediating at MWI, Audrey chairs BLC’s ADR Panel, and is a member of the EEOC Mediation Panel and a pool of Title IX Adjudicators for Harvard Law School. Previously, Audrey served as a mediator for the Massachusetts Commission Against Discrimination where she mediated harassment, disability, age, race, and gender discrimination cases. A frequent lecturer and coach for mediation skills trainings, Audrey has trained scores of attorneys, law students, social workers, and other professionals. Since 2004, Audrey has facilitated executive education programs at the Harvard Negotiation Institute at Harvard Law School, currently as faculty for the Advanced Mediation Workshop: Mediating Complex Disputes. Audrey has also been on the faculty of Northwestern University School of Law, DePaul University College of Law, and the McCormack Graduate School of Policy and Global Studies at UMass Boston as a Negotiations Professor. Prior to becoming a mediator and trainer, Audrey practiced law as an intellectual property and litigation attorney at Winston & Strawn in Chicago and Davis Polk & Wardwell in New York.


Representative Matters

  • Audrey has led mediation and mediation advocacy trainings for law firms, community mediation centers and several law schools.
  • Mediator, Massachusetts Commission Against Discrimination
  • Mediator, U.S. Equal Employment Opportunity Commission Mediation Panel
  • Mediator and Chair, Boston Law Collaborative ADR Panel

Honors, Memberships, and Professional Activities

  • Co-Chair, 2015 MCLE ADR and the Law Conference
  • Member, Women’s Bar Association, ADR Committee
  • Member, NE-ACR
  • Harvard Law School Women’s Alliance of Boston, Past Founding Co-Chair
  • Association for Conflict Resolution – Chicago Chapter, Past President
  • Trainer of the Year, Center for Conflict Resolution in Chicago
  • Harvard Law School Hewlett Law and Negotiation Research Fellowship

Lectures and ADR Trainings Conducted

  • Diversity Issues in Mediation, Guest Lecturer, Harvard Law School Mediation Course
  • “Mediation Process & Skills,” Cook County Mortgage Foreclosure Mediation Program
  • “Interest-Based Negotiation Skills for Mediators,” Loyola University Chicago Law School

Publications


Background and Education

  • Harvard Law School, J.D.
  • Harvard University, A.B. magna cum laude in Government
  • Mediator Training, Harvard Mediation Program (Cambridge, MA)
  • Mediator Training, Center for Conflict Resolution (Chicago, IL)
  • Family Law Mediator Training, MCLE (Boston, MA)

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Marvin Johnson

Mediating Workplace & Employment Matters with MWI
Phone: 617-895-4026 | Email: mejohnson@mwi.org

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Dispute Resolution Experience

Marvin E. Johnson is a nationally recognized mediator, arbitrator and trainer with over 25 years of dispute resolution experience in public and private disputes. Marvin provides diversity and dispute resolution training and lectures extensively on the subject of conflict management. He has mediated over 2,000 cases involving employment, labor-management, consumer, business, real estate and community issues and has arbitrated more than 500 labor-management and employment contract disputes. Marvin has trained over 10,000 people in various forms of dispute resolution including mediation, joint problem solving, arbitration, facilitation and interest-based bargaining. Two Presidents of the United States, the Secretary of the United States Department of State, the Governor of Maryland, and the Chief Judge of the Maryland Court of Appeals have recognized Marvin’s dispute resolution expertise by appointing him to the Federal Service Impasses Panel, the Foreign Service Grievance Board, Maryland State Labor Relations Board, and the Maryland Alternative Dispute Resolution Commission (now the Maryland Mediation and Conflict Resolution Office or MACRO), respectively.


Honors, Memberships, and Professional Activities

ADR Awards

  • Maryland State Bar Association, Section of Dispute Resolution’s Chief Judge Robert M. Bell Award for Outstanding Contribution to ADR in Maryland (2010)
  • New York State Dispute Resolution Association’s Andrew Thomas PeaceBuilder Award for advocating peaceful means for resolving conflict (2009)
  • The Conflict Prevention and Resolution (CPR) Institute’s Award for Outstanding Contribution to Diversity in Alternative Dispute Resolution (2009)
  • Association for Conflict Resolution (ACR) announced the creation of the Marvin E. Johnson Diversity and Equity Award, as a tribute to Mr. Johnson’s diversity efforts within Society of Professionals in Dispute Resolution (SPIDR) and ACR and throughout the dispute resolution field (2007)
  • Catholic University, Columbus School of Law honored him with the Black Law Students Association Alumni Achievement Award (2007)
  • American College of Civil Trial Mediators’ “2006 Lifetime Achievement Award” for his major contributions to the ADR field (2006)
  • Named by Mediate.com as one of the thirty-one “best known and most experienced mediators in the world” (The Mediators: Views from the Eye of the Storm, Volume 1, DVD-2005)

Memberships (Professional Organizations)

  • American Bar Association, Section of Dispute Resolution (former Council Member)
  • American Bar Association, Commission on Racial & Ethnic Diversity in the Profession
  • American College of Civil Trial Mediators
  • International Academy of Mediators (former Board Member)
  • Association for Conflict Resolution (former Board Member)
  • Society of Federal Labor Relations Professionals (former Board Member)
  • Pennsylvania Bar Association

ADR Panel Member

  • Federal Service Impasses Panel (September 2009- present)
  • CPR Institute for Dispute Resolution Employment and Fair Housing
  • Foreign Service Grievance Board (2005-2007)
  • Maryland State Labor Relations Board (2002-2003)
  • Foreign Service Impasse Disputes Panel (2000-2002)
  • Federal Service Impasses Panel (1999-2002)
  • US Postal REDRESS (1998-present)
  • Federal Mediation and Conciliation Service (1984-present)
  • American Arbitration Association National Rosters of Neutrals (1984-present)

Publications

  • Author of many articles on ADR and diversity, including “ADR Techniques and Procedures Flowing Through Porous Boundaries: Flooding the ADR Landscape and Confusing the Public” (Practical Dispute Resolution, Volume 5, No. 1, 2010); “The Gated Community – Risk Aversion, Race, and the Lack of Diversity in Mediation in the Top Ranks” (Dispute Resolution Magazine , Spring 2009); “Racial Profiling in America: The Problem and the Challenge” (ACR Resolution Magazine, Fall 2003); “Adjusting to Changing Priorities” (2002); and “Emotionally Intelligent Mediation: Four Key Competencies” (Dispute Resolution Alert, Volume 5, No. 3, 2005; Practical Dispute Resolution, Volume 2 , No. 2, 2001)

Lectures and ADR Trainings Conducted

  • Skill-Based Mediation Training–40 Hours (1984 to 2011)
  • Assessing Our Internal GPS (Global Positioning System) When Navigating Cultural Diversity and Conflict (2007, 2008, 2009, 2010)
  • Advanced Mediation Training (2003, 2004, 2005, 2006, 2008,2009)
  • How Diversity and Culture Add to Successful Resolution (ABA Section of Dispute Resolution, Annual Conference, April 2011)
  • The Challenge of Maintaining Our Equilibrium (FEMA, May 2011)
  • Racial and Ethnic Underrepresented Groups in the Dispute Resolution Field: Barriers, Promises and Challenges for ADR Professionals (National Consortium on Racial and Ethnic Fairness in the Courts, April 29, 2010)
  • Critical Settlement Skills – An Introduction to Interest Based Bargaining Techniques (FLRA, March 2010, April 2010, May 2010)
  • Navigating Transitions through Conflict (NYDRA, Annual Conference, October 2009)
  • Arbitration Advocacy Workshop (NEA, July 2005-2011)
  • Help or Hinder: Attorney Techniques That Will Affect Your Client at the Mediation Table (ABA Section of Dispute Resolution (ABA Section of Dispute Resolution, Annual Spring Conference, April 2007)
  • Culture, Conflict and Diversity: A Barrier To or an Opportunity for Success (Coalition University-NACCHO, November 2007)
  • Conflict Resolution Training (Montgomery County ECC, December 15, 2006)
  • ADR – What is it? How to use it. What’s your role? (NACVA Maryland State Chapter, Fall 2006)
  • Arbitration Skills Training (NTEU, 2006)
  • Mediation Advocacy (Arnold and Porter, 2006)
  • Increasing Our Market Share: Promoting Mediation at the Micro- and Macro-Levels (ABA Section of Dispute Resolution, Annual Conference, April 2005)
  • Grievance Review Board Training (Academy for Educational Development, October 2005)
  • Managing Conflict in the Workplace (MACRO, October 2005)
  • Advanced Mediation and Advocacy Skills (ABA Section of Dispute Resolution, Annual Conference, 2004)
  • Breaking Impasse: Techniques Mediators Use to Avoid or Break an Impasse (ABA Section of Dispute Resolution, Annual Conference, April 2004)
  • Representing Clients in Mediation (National Bar Association, 2002)
  • Effective Dispute Resolution in Negotiation and Advocacy (Maryland State- Attorney General’s Office, 2001)

Background and Education

  • Mediator, Arbitrator, and Trainer, Accormend Associates, 1984-present
  • Executive Director, Center for Alternative Dispute Resolution, 1986-present
  • Associate Professor, Labor Relations, Law, and Dispute Resolution, Bowie State University, 1983-2000
  • Director of Legal Programs, National Academy of Conciliators, 1983-1984
  • Assistant Counsel, National Treasury Employees Union, 1981-1983
  • Attorney, Federal Labor Relations Authority, Office of the General Counsel, 1980-1981
  • Law Clerk, Federal Mediation and Conciliation Service, Office of the General Counsel, 1979-1980
  • Legal Research Assistant, National Football League Players Association, Legal Department, 1978-1979
  • Federal Labor Relations Specialist, Dept. of Labor-Management Services Administration, Office of Federal Labor-Management Relations, 1974-1978
  • Labor Economist, Department of Labor, Labor-Management Services Administration, 1974
  • Catholic University Law School, J.D., 1980
  • University of Wisconsin, M.S. Industrial Relations, 1974
  • Kent State University, B.B.A., 1972

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John Ford

Mediating Workplace & Employment Matters with MWI
Phone: 617-895-4026 | Email: jford@mwi.org

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Dispute Resolution Experience

John Ford is an experienced workplace mediator based in California who has successfully mediated hundreds of workplace disputes, including in healthcare, since 1996. In addition, John has provided training to thousands of employees at all levels in the workplace, across a wide range of industries. John teaches negotiation at UC Hastings School of Law, mediation to graduate Business and Psychology students at Golden Gate University, and organizational collaboration online through Creighton University. He is a past president of the Association for Dispute Resolution of Northern California (ADRNC), and was the managing editor of www.mediate.com from 2000 to 2011. Currently, he is a member of the Association for Conflict Resolution and the ADRNC. John is the current trainer of a two-day Mastering Workplace Mediation seminar for members of the Northern California Human Resources Association (NCHRA). He also teaches a longer version of this class through The HR Mediation Academy.


Focus Areas

  • Workplace
  • Employment
  • Healthcare

Honors, Memberships, and Professional Activities

  • Founder, the HR Mediation Academy
  • Adjunct Professor of Law, U.C. Berekely and U.C. Hastings Schools of Law
  • Faculty, Werner Institute for Dispute Resolution and Negotiation
  • Adjunct Faculty, Golden Gate University
  • Managing Editor, Mediate.com, 2000-2011
  • Member of the Society for Human Resource Management, Northern California Human Resource Association, Association for Conflict Resolution, and Association For Dispute Resolution of Northern California

Background and Education

  • A., University of Cape Town, 1984
  • B. (Bachelor of Laws), University of Cape Town, 1987

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For More Information About Workplace Mediation:

The first step in the dispute resolution process is for a representative from the company – a member of Human Resources, Employee Relations, or Legal Departments or the employee seeking resolution – to contact MWI at 617-895-4026 or mailbox@mwi.org  for a confidential case review at no charge.