Workplace Mediation

Outsourced Organizational Ombuds | Mediator | Trainer
Direct/Text: 617-895-4026  | Email: cdoran@mwi.org

Dispute Resolution Experience

Chuck Doran is an experienced outsourced organizational ombuds, mediator, and trainer. Chuck is a Certified Organizational Ombuds Practitioner (CO-OP) and a member of the International Ombuds Association who completed ombuds training with the IOA in 1995. Chuck has served as an outsourced organizational ombuds for companies, universities, and other organizations since 1997. A mediator since 1992, he is a member of the National Academy of Distinguished Neutrals and the CPR Dispute Resolution Panel of Distinguished Neutrals. He has mediated with the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), MWI, the Harvard Mediation Program, and the United States Postal Service REDRESS I and REDRESS II Mediation Panels. In addition to his ombuds and mediation work, Chuck works nationally and internationally as a dispute resolution trainer and consultant with corporate, governmental, and non-profit clients including Coca-Cola Enterprises, General Motors, Bose Corporation, and the Harvard Negotiation Project at Harvard Law School. Chuck has served as a teaching assistant on multiple occasions with Professor Roger Fisher at Harvard Law School’s Program of Instruction for Lawyers Negotiation Workshop. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation and chaired two regional ADR Conferences in 1997 and 1999. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association’s Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. Chuck is also a Distinguished Fellow with the International Academy of Mediators (IAM) and a past president of IAM’s Board of Governors.

Experience and Sample Clients

• Outsourced Organizational Ombuds:   Completed ombuds training with the International Ombuds Association in 1995 and has served as an outsourced organizational ombuds for corporate, higher-ed, governmental, and non-profit clients since 1997. Also provides support to the ombuds community with consulting services designed to improve, reimagine, and support established and new offices and ombuds.
• General Motors:  Serves as a national mediator for disputes between Dealers and GM involving audit, incentive programs and fleet sales matters; Designed and led the GM Mediation and Arbitration Training Program which provided training to hundreds of GM Dealer and Corporate Mediators;  Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for General Motors;
• BMW of North America:  Mediator for variety of matters involving BMW Motor Cars and Motorcycles. Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for BMW of North America;
• USPS and EEOC:   Contract workplace and employment mediator with the United States Postal Service and the Equal Employment Opportunity Commission mediating federal discrimination, termination, and other matters relating to the workplace.

Honors, Memberships, and Professional Activities

• Distinguished Fellow and Executive Committee Board Member (Past President), Board of Governors – The International Academy of Mediators (IAM) (2013 – Present); Recipient of the Presidential Honor Award (2017);
• Appointed to serve as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee (1999-2003);
• President and Director of the Association for Conflict Resolution, New England Chapter (NE-ACR) (formerly the Society of Professionals in Dispute Resolution – SPIDR). Elected to serve as President and former President-Elect and Director of the six-state regional chapter of ACR International (1997-2004);
• Chair, Massachusetts Budget Coalition. Led statewide collaborative effort with 15 mediation providers across the Commonwealth of Massachusetts to secure over $950,000 in legislative funding for court-connected mediation services (1997-2000);
• Advisory Board Member, Dispute Resolution Section, Massachusetts Bar Association (2018 to present).
• Arbitrator with the Massachusetts Bar Association’s Fee Arbitration Board (1996 to present).

Lectures and ADR Trainings Conducted

• Mediation Trainer. Designed and served as lead trainer for over seventy-five 20 to 40-hour basic and advanced training programs, totaling over 2250 hours since 1994. Mediation training clients include Coca-Cola, Bose Corporation, MWI, Fletcher School of Law & Diplomacy, and the Harvard Mediation Program at Harvard Law School;
• Negotiation Instructor and Presenter. Chuck has worked nationally and internationally with top sales, procurement, and delivery professionals to diagnose and resolve negotiation challenges across multiple industries including financial/consulting, healthcare, and high-tech. Served as a negotiation instructor for the internationally attended “Program of Instruction for Lawyers” Negotiation Workshop at Harvard Law School as a teaching assistant to Professor Roger Fisher on multiple occasions.

Background and Education

• Graduate: Completed a Specialization in Negotiation and Dispute Resolution at the Program On Negotiation, Harvard Law School, Cambridge, MA (1993);
• Undergraduate: B.A., Philosophy, Binghamton University, SUNY, Binghamton, NY; President Philosophy Club / Tenure Committee (1989).

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Mediating & Arbitrating with MWI
Phone: 617-895-4026 | Email: lpomerantz@mwi.org

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Dispute Resolution Experience

Lisa Pomerantz is an Arbitrator and Mediator with MWI. She also serves as a neutral on the American Arbitration Association Employment Panel, the EDNY Mediation Panel, and she has represented numerous employees and employers as settlement counsel in resolving various employment-related disputes involving statutory and/or contract claims.

Focus Areas

• Workplace
• Employment
• Higher Education
• Consumer Automotive
• Employment Discrimination
• Recruiter Commission Disputes
• FLSA and other statutory claims

Honors, Memberships, and Professional Activities

• Member, EDNY Advisory Council (2020-2022)
• Past Co-Chair, Suffolk County Bar Association ADR Committee
• Past Board Member, New York State Dispute Resolution Association (2011-2015)
• Past Board Member, Association for Conflict Resolution (2014-2015)
• Recipient, Long Island Business News Leadership in Law Award (2011 and 2017)
• Recipient, Association for Conflict Resolution, Exemplary Leadership Award (2015)
• Author, “Workplace Violence Prevention: Personal Concerns and Professional
  Opportunities for Conflict Resolution Practitioners”, ACResolution Magazine, Summer 2014

Lectures and ADR Trainings Conducted

• Adjunct Professor, Touro Law School, 2021, Employment Law
• Adjunct Professor, Touro Law School, (2018 to date), Courses taught include: Arbitration, Interviewing
  Negotiation, and Counseling
• Visiting Instructor, University of Tartu, Estonia (2018, 2019), Negotiation and Conflict
  Resolution
• Visiting Instructor, Vilnius University, Lithuania (2019), Emerging Legal Issues in the 21st Century
  Workplace

Representative Speaking Engagements

• “The Value of Transparency in Mediation”, 2020 Annual Conferences of Association for Conflict Resolution and New York State Dispute Resolution Association;
• “Common Attributes and Challenges of High-Emotion Conflicts in the Workplace and Family Business Settings”, International Mediation Symposium (2019)
• “Business Partnerships: The Good, The Bad and the Ugly” Stony Brook Small Business Development Center (2019)
• “Building Your Business Through Diversity and Inclusion”, Suffolk Academy of Law (2018)

Background and Education

• Boston University (JD-1979)
• Harvard University (BA, Economics and History, cum laude-1976)

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Mediating Workplace & Employment Matters with MWI
Phone: 617-895-4026 | Email: mejohnson@mwi.org

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Dispute Resolution Experience

Marvin Johnson is a mediator with MWI and the Founder and Executive Director of the Center for Alternative Dispute Resolution, the first dispute resolution center founded in the University of Maryland System at Bowie State University. He is a nationally recognized mediator, arbitrator, and trainer with more than 30 years of dispute resolution experience. Mr. Johnson was Professor of Labor Relations, Law, and Dispute Resolution at Bowie State University (16 years) and was Adjunct Professor at The Catholic University of America Columbus School of Law (4 years). He provides diversity and dispute resolution training and lectures extensively on the subject of conflict management. Mr. Johnson has been recognized by three Presidents of the U.S., a Secretary of the U.S. Department of State, a Governor of Maryland, a Chief Judge of the Maryland Court of Appeals, and a County Executive for Prince George’s County, MD for his dispute resolution expertise. He has served on numerous national dispute resolution boards and panels, including the Association for Conflict Resolution, the American Bar Association’s Section of Dispute Resolution, the International Academy of Mediators, the American Arbitration Association, and the Federal Mediation and Conciliation Service. Mr. Johnson received a B.B.A. from Kent State University, an M.S. from the University of Wisconsin, and a J.D. from The Catholic University of America Columbus School of Law.

Honors, Memberships, and Professional Activities

ADR Awards

• Maryland State Bar Association, Section of Dispute Resolution’s Chief Judge Robert M. Bell Award for Outstanding Contribution to ADR in Maryland (2010)
• New York State Dispute Resolution Association’s Andrew Thomas PeaceBuilder Award for advocating peaceful means for resolving conflict (2009)
• The Conflict Prevention and Resolution (CPR) Institute’s Award for Outstanding Contribution to Diversity in Alternative Dispute Resolution (2009)
• Association for Conflict Resolution (ACR) announced the creation of the Marvin E. Johnson Diversity and Equity Award, as a tribute to Mr. Johnson’s diversity efforts within Society of Professionals in Dispute Resolution (SPIDR) and ACR and throughout the dispute resolution field (2007)
• Catholic University, Columbus School of Law honored him with the Black Law Students Association Alumni Achievement Award (2007)
• American College of Civil Trial Mediators’ “2006 Lifetime Achievement Award” for his major contributions to the ADR field (2006)
• Named by Mediate.com as one of the thirty-one “best known and most experienced mediators in the world” (The Mediators: Views from the Eye of the Storm, Volume 1, DVD-2005)

Memberships (Professional Organizations)

• American Bar Association, Section of Dispute Resolution (former Council Member)
• American Bar Association, Commission on Racial & Ethnic Diversity in the Profession
• American College of Civil Trial Mediators
• International Academy of Mediators (former Board Member)
• Association for Conflict Resolution (former Board Member)
• Society of Federal Labor Relations Professionals (former Board Member)
• Pennsylvania Bar Association

ADR Panel Member

• Federal Service Impasses Panel (September 2009- present)
• CPR Institute for Dispute Resolution Employment and Fair Housing
• Foreign Service Grievance Board (2005-2007)
• Maryland State Labor Relations Board (2002-2003)
• Foreign Service Impasse Disputes Panel (2000-2002)
• Federal Service Impasses Panel (1999-2002)
• US Postal REDRESS (1998-present)
• Federal Mediation and Conciliation Service (1984-present)
• American Arbitration Association National Rosters of Neutrals (1984-present)

Publications

• Author of many articles on ADR and diversity, including “ADR Techniques and Procedures Flowing Through Porous Boundaries: Flooding the ADR Landscape and Confusing the Public” (Practical Dispute Resolution, Volume 5, No. 1, 2010); “The Gated Community – Risk Aversion, Race, and the Lack of Diversity in Mediation in the Top Ranks” (Dispute Resolution Magazine , Spring 2009); “Racial Profiling in America: The Problem and the Challenge” (ACR Resolution Magazine, Fall 2003); “Adjusting to Changing Priorities” (2002); and “Emotionally Intelligent Mediation: Four Key Competencies” (Dispute Resolution Alert, Volume 5, No. 3, 2005; Practical Dispute Resolution, Volume 2 , No. 2, 2001)

Lectures and ADR Trainings Conducted

• Skill-Based Mediation Training–40 Hours (1984 to 2011)
• Assessing Our Internal GPS (Global Positioning System) When Navigating Cultural Diversity and Conflict (2007, 2008, 2009, 2010)
• Advanced Mediation Training (2003, 2004, 2005, 2006, 2008,2009)
• How Diversity and Culture Add to Successful Resolution (ABA Section of Dispute Resolution, Annual Conference, April 2011)
• The Challenge of Maintaining Our Equilibrium (FEMA, May 2011)
• Racial and Ethnic Underrepresented Groups in the Dispute Resolution Field: Barriers, Promises and Challenges for ADR Professionals (National Consortium on Racial and Ethnic Fairness in the Courts, April 29, 2010)
• Critical Settlement Skills – An Introduction to Interest Based Bargaining Techniques (FLRA, March 2010, April 2010, May 2010)
• Navigating Transitions through Conflict (NYDRA, Annual Conference, October 2009)
• Arbitration Advocacy Workshop (NEA, July 2005-2011)
• Help or Hinder: Attorney Techniques That Will Affect Your Client at the Mediation Table (ABA Section of Dispute Resolution (ABA Section of Dispute Resolution, Annual Spring Conference, April 2007)
• Culture, Conflict and Diversity: A Barrier To or an Opportunity for Success (Coalition University-NACCHO, November 2007)
• Conflict Resolution Training (Montgomery County ECC, December 15, 2006)
• ADR – What is it? How to use it. What’s your role? (NACVA Maryland State Chapter, Fall 2006)
• Arbitration Skills Training (NTEU, 2006)
• Mediation Advocacy (Arnold and Porter, 2006)
• Increasing Our Market Share: Promoting Mediation at the Micro- and Macro-Levels (ABA Section of Dispute Resolution, Annual Conference, April 2005)
• Grievance Review Board Training (Academy for Educational Development, October 2005)
• Managing Conflict in the Workplace (MACRO, October 2005)
• Advanced Mediation and Advocacy Skills (ABA Section of Dispute Resolution, Annual Conference, 2004)
• Breaking Impasse: Techniques Mediators Use to Avoid or Break an Impasse (ABA Section of Dispute Resolution, Annual Conference, April 2004)
• Representing Clients in Mediation (National Bar Association, 2002)
• Effective Dispute Resolution in Negotiation and Advocacy (Maryland State- Attorney General’s Office, 2001)

Background and Education

• Mediator, Arbitrator, and Trainer, Accormend Associates, 1984-present
• Executive Director, Center for Alternative Dispute Resolution, 1986-present
• Associate Professor, Labor Relations, Law, and Dispute Resolution, Bowie State University, 1983-2000
• Director of Legal Programs, National Academy of Conciliators, 1983-1984
• Assistant Counsel, National Treasury Employees Union, 1981-1983
• Attorney, Federal Labor Relations Authority, Office of the General Counsel, 1980-1981
• Law Clerk, Federal Mediation and Conciliation Service, Office of the General Counsel, 1979-1980
• Legal Research Assistant, National Football League Players Association, Legal Department, 1978-1979
• Federal Labor Relations Specialist, Dept. of Labor-Management Services Administration, Office of Federal Labor-Management Relations, 1974-1978
• Labor Economist, Department of Labor, Labor-Management Services Administration, 1974
• Catholic University Law School, J.D., 1980
• University of Wisconsin, M.S. Industrial Relations, 1974
• Kent State University, B.B.A., 1972

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Ombuds, Mediation, and Trainer
617-895-4029 | dchiang@mwi.org

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Diana Chiang is a Mediator and Manager of Commercial & Corporate Programs at Mediation Works, Inc. (MWI). As a mediator, Ms. Chiang has mediated a variety of cases in Massachusetts District, Municipal, and Probate & Family Courts, harassment prevention orders, corporate & workplace, and housing/eviction cases.

Diana is also a member of MWI’s training faculty and leads corporate and academic ADR training programs. Diana has a certification in Applied Positive Psychology and is an accredited ACTP Coach through The Flourishing Center and also serves on the Board of Directors of the New England Association for Conflict Resolution.

She earned a B.A. in Sociology & Justice Studies from the University of New Hampshire and a J.D. from Suffolk University Law School. Diana was an Adjunct Professor at the University of New Hampshire, before teaching negotiation at Suffolk University Law School.

Focus Areas

• Organizational Ombuds
• Basic and Advanced Mediation Trainer
• Corporate & Workplace Mediation
• EAP Mediation and Training
• Housing and Eviction Mediation and Training

Honors, Memberships, and Professional Activities

• Board of Directors of the New England Association for Conflict Resolution
• Adjunct Professor at the University of New Hampshire
• Suffolk University Law School, Negotiation Instructor

Lectures and ADR Trainings Conducted

• Executive Office of the Massachusetts Trial Court – Mediation Trainer
• Collaborative Communication, Lead Trainer
• Active Listening Skills – Ombuds Client
• Advanced Dispute Resolution Training Programs for Probation Officers of the Probate and Family Court, Instructor
• Fletcher School of Law and Diplomacy, Mediation Training, Lead Trainer
• 40 Hour Mediation Training Programs, Mediation Trainer
• Multiple Mediation Training Programs, Coach

Background and Education

• J.D. from Suffolk University Law School
• Advanced Divorce & Family Mediation Training
• Massachusetts Mediation Training, Trained Mediator
• B.A. in Sociology & Justice Studies from the University of New Hampshire

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