Select Clients

Since 1994, MWI has provided negotiation training, mediation services, ADR system design, and mediation training to a range of clients.  Below please find a few select engagements and a list of clients by clicking here.

General Motors

MWI has had an exclusive contract with General Motors Corporation (GM) since 2005 to provide mediation and arbitration services to resolve all contractual conflicts between GM Dealers and General Motors.  GM’s unique ADR process involves a three-person mediation panel consisting of an experienced MWI mediator and a GM Dealer and a GM Management person trained in mediation.  MWI’s qualified mediators and arbitrators have experience in the resolution of automotive-franchise disputes.  The parties benefit from the combination of working with an experienced process expert from MWI and two industry specialists from the automotive industry. MWI is the sole provider of mediation and arbitration under the dealer sales and service agreement to all divisions of GM throughout the United States including Chevrolet, Cadillac, Buick, and GMC.

Analog Devices Inc.

MWI began working with ADI in 2006 to develop and implement a negotiation skill-building initiative for ADI’s sales teams world-wide. After spending seven months designing a custom two-day Negotiation Skills Workshop, complete with ADI specific role plays, case examples, and internal process components, MWI began a world-wide roll-out in 2007, with an initial workshop in Tokyo, Japan in January 2007. This first round of implementation began in Munich and continued in Paris, Boston, San Jose, Tokyo and China (Shanghai and Taipei). Following training, MWI worked with ADI to ensure the principles and concepts delivered were incorporated into ADI’s internal negotiations process through the use of MWI’s negotiation coaching services. This comprehensive approach to corporate learning and behavior change has been implemented successfully with other clients. ADI reported that that the project produced a $100M ROI achieved within the first year of implementation.

BMW of North America

MWI is the exclusive provider of ADR services for BMW NA and its dealers.  MWI provides mediation services for contractual disputes between BMW NA and BMW Dealers and the contract covers BMW Passenger Car, the Mini, the Sports Activity Vehicle (SAV) and the BMW Motorcycle Divisions. The process for alternative dispute resolution also includes Rolls-Royce Motor Car LLC, NA.

MWI’s Open-Enrollment Mediation and Negotiation Training Programs

Since 1994, MWI has been a leader in professional mediation training.  MWI’s training faculty are full-time professionals in the mediation field who bring decades of combined experience to each program having trained hundreds of mediators and mediated thousands of cases.  Unlike many other training providers, MWI offers opportunities for participants to grow their mediation skills by mediating actual cases in court following successful completion of MWI’s Mediation Training Program. Mediation training participants include lawyers, judges, business consultants, academics and mental health professionals.  MWI offers a range of customized mentor and advanced training programs that focus on workplace and divorce matters. MWI has designed and led for over seventy-five 20 to 40 hour foundational and advanced training programs, totaling over 2250 hours. MWI also offers Basic and Advanced Negotiation Training programs, which help participants learn to structure the process of negotiation and communication in a way that promotes joint problem-solving and collaboration to better meet the needs of all parties, producing longer-lasting, more durable agreements.


Since 2002, MWI has worked with Coca-Cola Enterprises (CCE) to implement and refine their company-wide dispute resolution program called “Solutions”.  In an effort to proactively address employee concerns, senior management at CCE approved a plan to launch a comprehensive ADR program designed to assist every CCE employee to resolve disputes early and often. CCE’s Solutions Program has successfully provided mediation, arbitration, training and other ADR services to over 40,000 employees across the country. Since the inception of the program, CCE has eliminated employment litigation with covered employees.


Since 1997, MWI and MassHousing have been working together to provide a comprehensive program of dispute resolution services that now includes mediation, facilitation, consultation, and training for both residents and staff.  Last year MWI provided a record number of dispute resolution services to MassHousing’s TAP Member sites across the Commonwealth.

Select Client List

The following is a representative list of corporate, governmental, academic and non-profit clients served by MWI since 1994:




AllOne Health


Analog Devices

Association for Corporate Counsel (ACC-NE)

Astec Industries

BMW of North America


CMJ Management Company

Coca-Cola Enterprises

Commonwealth Financial Network

Conflict Dynamics International

Consolidated Legal Concepts

Corcoran Management Company

CVS Caremark

E4 Health Inc

Eastman Chemical Co.


Fairmont Consulting Group

Foley & Lardner LLP

General Motors

Gesmer Updegrove LLP

Goulston & Storrs






Iron Mountain

Kirkpatrick & Lockhart, LLP


Lehman Brothers


Nissan North America


Perkins Coie

Polaroid Corporation



Sallie Mae


Securities and Exchange Commission (SEC)

Stitt, Feld, Handy & Houston

Strategic Conflict Management Associates

Systems Evolution Inc (SEI)

Vantage Partners

Virgin Pulse



Boston Municipal Court Department

Center for Women in Enterprise

Children Services of Roxbury

Citizen Campaign Network

City of Chelsea

Corporation for National Service

Energy Council of the Northeast (ECNE)

Environmental Protection Agency

Equal Emplyment Opportunity Commission (EEOC)

Great Lakes

Health Resources EAP

Hebrew SeniorLife

Louisiana Bar Association

MA Maritime

Massachusetts Service Alliance

Massachusetts Administrative Office of the Trial Court

Massachusetts Association of Conciliation Courts

Massachusetts Commission Against Discrimination

Massachusetts Department of Environmental Management

Massachusetts Department of Environmental Protection

Massachusetts Department of Mental Retardation

Massachusetts District Court Department

Massachusetts Housing Court Department

Massachusetts Housing Finance Agency

Massachusetts Institute of Technology

Massachusetts Juvenile Court Department

Massachusetts Land Court Department

Massachusetts Municipal Court Department

Massachusetts Probate and Family Court Department

Massachusetts Service Alliance

Massachusetts Superior Court Department

Massachusetts Watershed Initiative

Massachusetts Women’s Bar Association

Michigan Department of Environmental Quality

National Association For Community Mediation

National Association For Law Placement

Nevada Department of Transportation (NDOT)

Northbridge Department of the Treasurer

Northeast States For Coordinated Air Use Management

Office of the Massachusetts Attorneys General

Outdoor Explorations

Quincy Fair Housing Committee

STAPPA (State and Territorial Air Pollution Program Administrators)

Town of Manchester

Town of Westborough

United States Postal Service

United States Securities and Exchange Commission (SEC)


Boston Public Schools

Boston University

Boston University Law School

Brandeis University

Calvert City Public Schools

Clark University

Connecticut College

Emerson College

Fitchburg State

Fletcher School of Law and Diplomacy – Tufts University

Gordon College

Harvard Mediation Program at Harvard Law School

Harvard Negotiation Project at Harvard Law School

Harvard University Ukrainian Research Institute

Holy Cross

Keene State College

Kennedy School of Government

Lesley University

Massachusetts Institute of Technology (MIT)

Newton Public Schools

Northeastern University

Program of Instruction for Lawyers at Harvard Law School

Salve Regina University

Skidmore College

Suffolk University

Tufts University

UMASS Dartmouth

UMass Dartmouth School of Law

UMASS Medical School (LEND)

University of Massachusetts Lowell

Westfield State University

Worcester State University


America Project Partnership

American Student Assistance (ASA)

Boston Learning Society

Brockton Neighborhood Health

CDR Associates

City Year

Community Dispute Settlement Center

Conflict Management Group (CMG)

Friends of the Earth

Jewish Community Center of Greater Boston

Legal Service Center of Harvard Law School

Lutheran Social Services

Massachusetts Council on Family Mediation

NeighborWorks America

New England Chapter of ACR

New England Resident Service

North Shore Community Mediation Center

Program for Young Negotiators

Project Connect

Quincy Community Action Programs

Road to Responsibility (RTR)


South Shore Housing Development Corporation

Southbridge Council

The Community Builders

The Rockefeller Foundation

Urban Harbors Institute

For More Information

Please contact Chuck Doran, Executive Director, at cdoran@mwi.org or 617-895-4026.