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MWI Mediation Training Overview

Since 1994, MWI has been a leader in professional mediation training. Here’s why:

  • MWI’s Training Team:    MWI’s training faculty are full-time professional mediators who bring decades of experience to each program having trained hundreds of mediators and having mediated thousands of business, workplace and other types of cases.
  • MWI’s Client Base:    MWI provides mediation, arbitration and ombuds services to clients such as General Motors, Bose Corporation, Coca-Cola, BMW, Visa International and others. MWI’s clients choose MWI for results with our seasoned panel of mediators and our trainers who deliver impactful mediation and negotiation training programs.
  • Opportunities to mediate following training:    Unlike many other training providers, MWI offers opportunities for participants to grow their mediation skill-set by mediating actual cases in court following successful completion of an MWI Mediation Training Program.
  • MWI Mentoring and Advanced Training Programs:    MWI offers a range of customized mentor and advanced training programs that focus on workplace and divorce as well as how to successfully market your mediation practice.

Each MWI’s mediation training meets the training requirement outlined in the Massachusetts Confidentiality Statute (MGL ch233 sec 23C) and Rule 8(c)(i) of the MA Supreme Judicial Court’s Uniform Rules on Dispute Resolution.

Free webinar on how to become a mediator – click here to register

Foundational and Advanced Mediation Training Programs:

For those looking to take a mediation training for the first time, MWI’s Forty-Hour Mediation Training is offered on weekdays in May and September of each year.

For those looking to take a mediation training for the first time, MWI’s Forty-Hour Mediation Training is offered on weekends and weeknights in July and November of each year.

The purpose of this webinar is to prepare mediators who have completed MWI’s Basic Mediation Training to mediate in District and Municipal Courts by reviewing court procedures, forms and MWI panel requirements.

Aspiring mediators need to do more than take a mediation training to become a mediator – they need to mediate cases. MWI offers opportunities for MWI mediation trainees to grow their mediation skill-set by mediating actual cases in court following successful completion of MWI’s Mediation Training Programs.

MWI’s Divorce Mediation Training Program is a comprehensive, twenty-four hour divorce mediation training designed to provide participants with the knowledge and skills to become effective divorce mediators. This program is for mediators who have completed at least 30-hours of mediation training and are interested in incorporating divorce mediation into their practice.

MWI’s Housing and Eviction Program is designed for mediators interested in helping tenants and landlords resolve housing and eviction disputes. This program is for mediators who have completed at least 30-hours of mediation training and have mediated at least five small claims cases.

MWI’s Refresher Mediation Program is an eight-hour training program designed to refresh, recharge, and prepare mediators to effectively facilitate the mediation process.

These monthly seminars provide practitioners with an opportunity to strengthen their ADR skills and build their practice by learning from top-notch presenters and interacting with colleagues.

Top companies and institutions such as Coca-Cola, Bose, General Motors and the Fletcher School at Tufts University partner with MWI to prepare participants to become effective mediators.


Sample Mediation Trainers (click on photo for bio)

  • Chuck Doran
    Chuck Doran
  • Audrey Lee
    Audrey Lee
  • Marcus Stergio
    Marcus Stergio
  • Robin DiGiammarino
    Robin DiGiammarino
Chuck Doran

Mediating Franchise and Workplace Matters | Mediation Trainer | Negotiation Trainer
Phone: 617-895-4026  | Email: cdoran@mwi.org

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Dispute Resolution Experience

Charles “Chuck” Doran is an experienced mediator specializing in the resolution of workplace, franchise and commercial disputes. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and has provided mediation and other ADR services to a variety of clients including AT&T, Bose, BMW of North America, Coca-Cola, General Motors, Oxfam America, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), and the USPS REDRESS I and REDRESS II Mediation Panels. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation at Harvard Law School. In 1994, Chuck founded MWI, a nationally recognized dispute resolution service and training organization based in Boston, MA that provides individual and corporate clients with mediation services, negotiation consulting and training, and mediation training. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association’s Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. He is also a Distinguished Fellow with the International Academy of Mediators and serves as an Executive Committee Member on IAM’s Board of Governors.


Representative Matters

  • General Motors:  Serves as a national mediator for disputes between Dealers and GM involving audit, incentive programs and fleet sales matters;  Designed and led the GM Mediation and Arbitration Training Program which provided training to hundreds of GM Dealer and Corporate Mediators;  Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for General Motors;
  • BMW of North America:  Mediator for variety of matters involving BMW Motor Cars and Motorcycles.  Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for BMW of North America;
  • 7-Eleven Incorporated:  Franchise mediator for matters emanating from the franchise agreement which may result in rehabilitation agreements, terminations, or succession planning.  Responsible for oversight and design improvements of the national mediation program managed by MWI for 7-Eleven;

Honors, Memberships, and Professional Activities

  • Distinguished Fellow and Executive Committee Board Member, Board of Governors – The International Academy of Mediators (IAM) (2013 – Present);
  • Appointed to serve as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee (1999-2003);
  • President and Director of the Association for Conflict Resolution, New England Chapter (NE-ACR) (formerly the Society of Professionals in Dispute Resolution – SPIDR). Elected to serve as President and former President-Elect and Director of the six state regional chapter of ACR International (1997-2004);
  • Chair, Massachusetts Budget Coalition. Led statewide collaborative effort with 15 mediation providers across the Commonwealth of Massachusetts to secure over $950,000 in legislative funding for court-connected mediation services (1997-2000).
  • Arbitrator with the Massachusetts Bar Association’s Fee Arbitration Board (1996 to present);

Lectures and ADR Trainings Conducted

  • Mediation Trainer. Designed and served as lead trainer for over seventy-five 20 to 40 hour basic and advanced training programs, totaling over 2250 hours since 1994. Mediation training clients include Coca-Cola, Bose Corporation, MWI, Fletcher School of Law & Diplomacy and the Harvard Mediation Program at Harvard Law School.
  • Negotiation Instructor and Presenter. Chuck has worked nationally and internationally with top sales, procurement, and delivery professionals to diagnose and resolve negotiation challenges across multiple industries including financial/consulting, healthcare, and high tech. Served as a negotiation instructor for the internationally attended “Program of Instruction for Lawyers” Negotiation Workshop at Harvard Law School as a teaching assistant to Professor Roger Fisher on multiple occasions.

Background and Education

  • Graduate: Completed a Specialization in Negotiation and Dispute Resolution, at the Program On Negotiation, Harvard Law School, Cambridge, MA (1993)
  • Undergraduate: B.A., Philosophy, Binghamton University, SUNY, Binghamton, NY; President Philosophy Club / Tenure Committee (1989)

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Audrey Lee

Mediation & Negotiation Trainer with MWI
Phone: 617-895-4026 | Email: alee@mwi.org

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Dispute Resolution Experience

Audrey Lee is a Mediation Trainer for MWI, Senior Mediator at Boston Law Collaborative, LLP and the founding Principal of Perspectiva LLC. She is also Executive Director of the BLC Institute, a non-profit dedicated to providing education and training in all areas of dispute resolution. In addition to mediating at MWI, Audrey chairs BLC’s ADR Panel, and is a member of the EEOC Mediation Panel and a pool of Title IX Adjudicators for Harvard Law School. Previously, Audrey served as a mediator for the Massachusetts Commission Against Discrimination where she mediated harassment, disability, age, race, and gender discrimination cases. A frequent lecturer and coach for mediation skills trainings, Audrey has trained scores of attorneys, law students, social workers, and other professionals. Since 2004, Audrey has facilitated executive education programs at the Harvard Negotiation Institute at Harvard Law School, currently as faculty for the Advanced Mediation Workshop: Mediating Complex Disputes. Audrey has also been on the faculty of Northwestern University School of Law, DePaul University College of Law, and the McCormack Graduate School of Policy and Global Studies at UMass Boston as a Negotiations Professor. Prior to becoming a mediator and trainer, Audrey practiced law as an intellectual property and litigation attorney at Winston & Strawn in Chicago and Davis Polk & Wardwell in New York.


Representative Matters

  • Audrey has led mediation and mediation advocacy trainings for law firms, community mediation centers and several law schools.
  • Mediator, Massachusetts Commission Against Discrimination
  • Mediator, U.S. Equal Employment Opportunity Commission Mediation Panel
  • Mediator and Chair, Boston Law Collaborative ADR Panel

Honors, Memberships, and Professional Activities

  • Co-Chair, 2015 MCLE ADR and the Law Conference
  • Member, Women’s Bar Association, ADR Committee
  • Member, NE-ACR
  • Harvard Law School Women’s Alliance of Boston, Past Founding Co-Chair
  • Association for Conflict Resolution – Chicago Chapter, Past President
  • Trainer of the Year, Center for Conflict Resolution in Chicago
  • Harvard Law School Hewlett Law and Negotiation Research Fellowship

Lectures and ADR Trainings Conducted

  • Diversity Issues in Mediation, Guest Lecturer, Harvard Law School Mediation Course
  • “Mediation Process & Skills,” Cook County Mortgage Foreclosure Mediation Program
  • “Interest-Based Negotiation Skills for Mediators,” Loyola University Chicago Law School

Publications


Background and Education

  • Harvard Law School, J.D.
  • Harvard University, A.B. magna cum laude in Government
  • Mediator Training, Harvard Mediation Program (Cambridge, MA)
  • Mediator Training, Center for Conflict Resolution (Chicago, IL)
  • Family Law Mediator Training, MCLE (Boston, MA)

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Marcus Stergio

10 Liberty Square – 4th Floor Boston, MA 02109
Phone: 617-895-4029 | Fax: 617-973-9532 | Email: mstergio@mwi.org | Web: www.mwi.org/mentor

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Dispute Resolution Experience

Marcus Stergio is a mediator, mentor, and is the Manager of Commercial & Corporate Programs at MWI. Marcus mediates consumer conflicts, divorce and family cases, as well as housing disputes both within and outside of the MA Trial Court system. As the Manager of Commercial & Corporate Programs, Marcus manages the Court Mediation Program at MWI, serving as a mentor to mediators before, during and after court mediations. He is a member of MWI’s training team and serves as lead trainer for the Fletcher School of Law and Diplomacy mediation training at Tufts University, the MWI Housing and Eviction Training, as well as the MWI Refresher Mediation Program. Marcus also provides mediation training to commercial clients and participates as a guest mediation lecturer at the MIT Conflict Management Training, the Harvard University Program on Negotiation mediation seminar and at Lasell College. Outside of MWI, he is a member of the North Shore Community Mediation Center’s family and divorce mediation panel and serves as Web Manager for NEACR, the New England chapter of the Association for Conflict Resolution.


Representative Matters

  • Serves as a mentor to all new and experienced court mediators at MWI
  • Oversees a panel of approximately 100 court mediators who provide pro bono mediation services to the MA Trial Court
  • Debriefs cases with mediators via phone, email and Skype
  • Runs advanced mediation trainings for both new and experienced mediators
  • Models mediation in role play simulations for mediators in training

Honors, Memberships, and Professional Activities

  • Web Manager, New England Chapter of the Association for Conflict Resolution
  • Member, Society for Psychological Study of Social Issues
  • Mediator and Trainer, North Shore Community Mediation Center

Lectures and ADR Trainings Conducted

  • Serves as guest speaker and trainer at MIT Conflict Management Training
  • Coach and guest lecturer at Mediation & Conflict Management course, Harvard University
  • Conducts “Mediation as a Career” workshop, Newton (MA) Adult Continuing Education
  • Guest lecturer at Lasell College undergraduate and graduate Conflict Resolution courses
  • Current liaison for Fletcher School of Law and Diplomacy mediation practicum
  • Mediation role-play model for 2015 MA Peer Mediator’s Forum

Background and Education

  • BA, Communication Studies/Business Administration, Northeastern University, 2008
  • MA, Conflict Resolution, University of Massachusetts Boston, 2012
  • Specialization, Negotiation and Dispute Resolution, Harvard Law School, 2013

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Robin DiGiammarino

Mediating workplace and housing matters | Mediation Trainer | Mentor
Phone: 617-895-4026 | Email: rdigiammarino@mwi.org

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Dispute Resolution Experience

Robin DiGiammarino brings her experience in local government, health care and small business to her work in the field of conflict management. She has worked with MWI since 2003 serving as a mediator, trainer, facilitator and mentor. A proponent of life long learning, Robin served as a public official on a local school board, providing stewardship for a public education system serving over six thousand students. Robin holds a Master’s Degree in Occupational Therapy and she incorporates her expertise working with clients and her supervisory experience in clinical settings into her work as a coach, trainer and mentor. Since 2007, Robin has provided supervision and coaching to new mediators in the MWI Mentor Program. Robin enjoys mentoring adult learners providing opportunities for mentees to sharpen their mediation skills and reinforce good habits.


Representative Matters

  • MWI MA District and Municipal Court panelist for civil and advanced civil cases, housing evictions, family and probate disputes.
  • Pilot program in the Quincy District Court, Harassment Prevention Orders
  • Boston EEOC Office: Employment discrimination cases
  • MassHousing: Public housing disputes, Tenant’s Assistance Program, TAP
  • Numerous private disputes involving dissolution of business partnerships

Honors, Memberships, and Professional Activities

  • Association for Conflict Resolution, New England Chapter, member
  • ASTD, American Society for Training & Development
  • MassUMA Working Group: Co Chair, Mediator Training/Definition Committee, 2006-09

Lectures and ADR Trainings Conducted

  • The Community Builders Annual Conference, Hyannis MA, Presenter, 2014
  • Fitchburg State University, Fitchburg MA, Mediator and Consultant, 2014
  • Aspiring Leaders, NOVA, Workforce Development Division, USDA, Boston MA, Trainer, 2013
  • Attleboro MA High School, Peer Mediation Training, Co-Trainer, 2013
  • Autistic Self Advocacy Network Focus Group, Boston MA, Facilitator, 2013
  • Tips & Tools for Mediating 258E District Court Cases, MWI,Boston MA,  Presenter, 2013
  • Advanced Mediation Refresher Training, MWI, Boston MA, Trainer, 2012
  • Cary Memorial Library Foundation Professional Advisors, Lexington MA, Facilitator, 2012
  • Partnership for Community Schools, PCSM, Malden MA, Trainer, 2010
  • America Speaks, Framingham MA, Advancing Futures for Adults with Autism, Facilitator, 2009
  • Tufts University, Medford, MA, Negotiation Course, Guest Speaker, since 2009
  • Dept. of Public History, UMASS Amherst MA, Mediation for Historians, Trainer, 2008
  • Massachusetts Association of School Committees, MASC Conference, Hyannis MA, Presenter, 2007
  • Fletcher School of Law & Diplomacy, Tufts University, Medford MA, Trainer & Coach, since 2008
  • Boston College Law School, Newton MA, Mediation Course, Trainer & Coach, since 2006
  • Suffolk University Law School, Boston MA, Mediation Course, Trainer & Coach, since 2006
  • MWI, Boston MA,  Coach since 2004 and Trainer & Mentor, since 2007

Background and Education

  • American Society of Training & Development, Alexandria VA, certificate program, 2008
  • Equal Employment Opportunity Commission, Boston MA, practicum 2007
  • Program on Negotiation, Negotiation & Dispute Resolution, Harvard University, Fall 2006
  • Cultivating Mindfulness in the Law & Dispute Resolution, Harvard University, 2005
  • Mediation Works Incorporated Trainings, MWI Basic Mediation Training, 2003; Summary Process Training, 2004; Advanced Divorce Training, 2007; Train the Trainer, 2009
  • Negotiation Training, CMI/The Negotiation Group, Harvard Graduate School of Education, 1998
  • Boston University, Master of Science, Occupational Therapy, 1978

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Click here to register for a program via MWI’s secure online registration form


For More Information

For more information about MWI’s Mediation Training Programs, please contact Chuck Doran at cdoran@mwi.org or call 617-895-4026 to discuss your interest in becoming a mediator and how MWI can help you meet your professional goals.