MWI offers qualified mediators the opportunity to volunteer with its Court Mediation Panel and co-mediate small claims cases, primarily online. Panel participation allows mediators to strengthen their skills, learn from experienced practitioners, and help court users address disputes through a structured mediation process.
The pathway includes mediation training, an application, onboarding, observations, mentored co-mediations, and a final review. Questions about the process may be directed to Clarice Parsons at courtmediation@mwi.org.
Applicants move through a seven-step development and review process. The process is designed to help new panel mediators become familiar with MWI's procedures and demonstrate readiness to mediate court cases.
Each step builds familiarity with MWI's court mediation model, administrative procedures, and expectations for panel mediators.
MWI Court Mediation Panel mediators must meet the training requirements of the Massachusetts mediation confidentiality statute, Massachusetts General Laws Chapter 233, Section 23C .
MWI offers qualifying mediation trainings on weekdays. The training introduces participants to the mediation process, facilitative practice, communication skills, ethical considerations, and opportunities to practice mediation skills.
After completing the required training, submit MWI's Court Mediation Program Panel application. Clarice Parsons, MWI's Court Program Coordinator, will review the application in consultation with other MWI staff.
As part of the review process, MWI may ask an applicant to demonstrate mediation skills for an independent assessor. In most cases, applicants will be informed of the outcome within 30 days after submitting a complete application.
Applicants who advance through the initial review will receive login information for MWI's online panel portal. The portal is used to view available cases and register for mediation observation opportunities offered by Zoom or, when available, in person.
The portal also contains instructional videos, reference materials, and detailed guidance about:
Panel guides and other resources are available through the portal's resources section.
New panel applicants generally complete at least two mediation observations before requesting an opportunity to co-mediate. Because every dispute and mediation is different, observing multiple cases provides exposure to a range of mediator approaches, party dynamics, and possible outcomes.
Applicants should pay particular attention to how mediators:
After completing the required observations and related debrief forms, you will participate in a debrief conversation with Clarice. The discussion may explore:
The purpose of the conversation is to confirm your understanding of core mediation skills and determine an appropriate next step. Depending on your experience and readiness, the next step may involve co-mediating with an experienced panel mediator or completing additional training or mentoring.
After completing the observation and debrief requirements, you will co-mediate at least five cases with an experienced MWI panel mediator.
These mentored co-mediations provide an opportunity to apply your training, receive feedback, become comfortable with MWI's court mediation procedures, and demonstrate your ability to work collaboratively with another mediator.
After completing and debriefing your first five co-mediations, Clarice will review your experience and discuss your continued participation in the program.
Based on that review, MWI may approve you as a Court Mediation Panel mediator or recommend additional training, observation, mentoring, or practice before you reapply or continue through the approval process.
Successful panel mediators demonstrate both mediation skill and a willingness to follow the procedures necessary to support court users, co-mediators, and the administration of the program.
The ability to listen carefully, identify interests, ask thoughtful questions, and support the parties' own decision-making.
Consistent communication, preparation, punctuality, and completion of required administrative steps and documentation.
Openness to observation, feedback, reflection, mentoring, and continued development as a mediator.
Contact Clarice Parsons for more information about mediation training, the application process, observations, onboarding, or panel participation.
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