Thomas Zgambo is the President of the Board and is also a former Ombudsman at the World Bank. Thomas joined the World Bank in February, 2007 after six years as the Corporate Ombudsman at Coca-Cola Enterprises. Before joining Coca-Cola Enterprises, Thomas spent three years as an Ombudsman and Training Specialist at the Massachusetts Institute of Technology where he was also a Senior Lecturer at the MIT Sloan School of Management, teaching Negotiation and Conflict Management. Prior to MIT, Thomas was an Ombudsman at Polaroid Corporation. Thomas is a past President of The Ombudsman Association, now the International Ombudsman Association. Thomas served as a mediator at the Massachusetts Commission Against Discrimination (MCAD), and has mediated disability, public accommodation, sexual harassment, and racial discrimination cases. He also served as a member of the Human Rights Commission for the City of New Bedford, Massachusetts, USA and a member of the Governor’s Advisory Council on Africa-American Affairs for the State of Massachusetts. Thomas has a PhD in Analytical Chemistry and Materials Science from the University of North Texas and an MBA in Management of Technology from Worcester Polytechnic Institute.