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Custom Onsite Mediation Training

Top companies and institutions such as Coca-Cola, Bose, General Motors and the Fletcher School at Tufts University have partnered with MWI to train employees in effective mediation skills. Our highly experienced trainers optimize participants’ learning through lectures, demonstrations, interactive exercises, supervised role-plays, and group discussions.

Below please find an overview of what is covered in a customized in-house mediation training program. For more information and a detailed proposal, please contact Chuck Doran, Executive Director and Lead Trainer at cdoran@mwi.org or 617-895-4026.


Sample Trainers (click on photo for bio)

  • Chuck Doran
    Chuck Doran
  • Audrey Lee
    Audrey Lee
  • Robin DiGiammarino
    Robin DiGiammarino
  • Matt Thompson
    Matt Thompson
Chuck Doran

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Mediating Franchise and Workplace Matters | Mediation Trainer | Negotiation Trainer
Phone: 617-895-4026  | Email: cdoran@mwi.org

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Dispute Resolution Experience

Charles “Chuck” Doran is an experienced mediator specializing in the resolution of workplace, franchise and commercial disputes. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and has provided mediation and other ADR services to a variety of clients including AT&T, Bose, BMW of North America, Coca-Cola, General Motors, Oxfam America, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), and the USPS REDRESS I and REDRESS II Mediation Panels. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation at Harvard Law School. In 1994, Chuck founded MWI, a nationally recognized dispute resolution service and training organization based in Boston, MA that provides individual and corporate clients with mediation services, negotiation consulting and training, and mediation training. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association’s Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. He is also a Distinguished Fellow with the International Academy of Mediators (IAM) and the Vice President of IAM’s Board of Governors.


Representative Matters

  • General Motors:  Serves as a national mediator for disputes between Dealers and GM involving audit, incentive programs and fleet sales matters;  Designed and led the GM Mediation and Arbitration Training Program which provided training to hundreds of GM Dealer and Corporate Mediators;  Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for General Motors;
  • BMW of North America:  Mediator for variety of matters involving BMW Motor Cars and Motorcycles.  Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for BMW of North America;
  • USPS and EEOC:   Contract workplace and employment mediator with the United States Postal Service and the Equal Employment Opportunity Commission mediating federal discrimination, termination, and other matters relating to the workplace;
  • 7-Eleven Incorporated:  Franchise mediator for matters emanating from the franchise agreement which may result in rehabilitation agreements, terminations, or succession planning.  Responsible for oversight and design improvements of the national mediation program managed by MWI for 7-Eleven;

Honors, Memberships, and Professional Activities

  • Distinguished Fellow and Executive Committee Board Member (Vice President), Board of Governors – The International Academy of Mediators (IAM) (2013 – Present);
  • Appointed to serve as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee (1999-2003);
  • President and Director of the Association for Conflict Resolution, New England Chapter (NE-ACR) (formerly the Society of Professionals in Dispute Resolution – SPIDR). Elected to serve as President and former President-Elect and Director of the six state regional chapter of ACR International (1997-2004);
  • Chair, Massachusetts Budget Coalition. Led statewide collaborative effort with 15 mediation providers across the Commonwealth of Massachusetts to secure over $950,000 in legislative funding for court-connected mediation services (1997-2000).
  • Arbitrator with the Massachusetts Bar Association’s Fee Arbitration Board (1996 to present);

Lectures and ADR Trainings Conducted

  • Mediation Trainer. Designed and served as lead trainer for over seventy-five 20 to 40 hour basic and advanced training programs, totaling over 2250 hours since 1994. Mediation training clients include Coca-Cola, Bose Corporation, MWI, Fletcher School of Law & Diplomacy and the Harvard Mediation Program at Harvard Law School.
  • Negotiation Instructor and Presenter. Chuck has worked nationally and internationally with top sales, procurement, and delivery professionals to diagnose and resolve negotiation challenges across multiple industries including financial/consulting, healthcare, and high tech. Served as a negotiation instructor for the internationally attended “Program of Instruction for Lawyers” Negotiation Workshop at Harvard Law School as a teaching assistant to Professor Roger Fisher on multiple occasions.

Background and Education

  • Graduate: Completed a Specialization in Negotiation and Dispute Resolution, at the Program On Negotiation, Harvard Law School, Cambridge, MA (1993)
  • Undergraduate: B.A., Philosophy, Binghamton University, SUNY, Binghamton, NY; President Philosophy Club / Tenure Committee (1989)

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Audrey Lee

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Mediation & Negotiation Trainer with MWI
Phone: 617-895-4026 | Email: alee@mwi.org

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Dispute Resolution Experience

Audrey Lee is a Mediation Trainer for MWI, Senior Mediator at Boston Law Collaborative, LLP and the founding Principal of Perspectiva LLC. She is also Executive Director of the BLC Institute, a non-profit dedicated to providing education and training in all areas of dispute resolution. In addition to mediating at MWI, Audrey chairs BLC’s ADR Panel, and is a member of the EEOC Mediation Panel and a pool of Title IX Adjudicators for Harvard Law School. Previously, Audrey served as a mediator for the Massachusetts Commission Against Discrimination where she mediated harassment, disability, age, race, and gender discrimination cases. A frequent lecturer and coach for mediation skills trainings, Audrey has trained scores of attorneys, law students, social workers, and other professionals. Since 2004, Audrey has facilitated executive education programs at the Harvard Negotiation Institute at Harvard Law School, currently as faculty for the Advanced Mediation Workshop: Mediating Complex Disputes. Audrey has also been on the faculty of Northwestern University School of Law, DePaul University College of Law, and the McCormack Graduate School of Policy and Global Studies at UMass Boston as a Negotiations Professor. Prior to becoming a mediator and trainer, Audrey practiced law as an intellectual property and litigation attorney at Winston & Strawn in Chicago and Davis Polk & Wardwell in New York.


Representative Matters

  • Audrey has led mediation and mediation advocacy trainings for law firms, community mediation centers and several law schools.
  • Mediator, Massachusetts Commission Against Discrimination
  • Mediator, U.S. Equal Employment Opportunity Commission Mediation Panel
  • Mediator and Chair, Boston Law Collaborative ADR Panel

Honors, Memberships, and Professional Activities

  • Co-Chair, 2015 MCLE ADR and the Law Conference
  • Member, Women’s Bar Association, ADR Committee
  • Member, NE-ACR
  • Harvard Law School Women’s Alliance of Boston, Past Founding Co-Chair
  • Association for Conflict Resolution – Chicago Chapter, Past President
  • Trainer of the Year, Center for Conflict Resolution in Chicago
  • Harvard Law School Hewlett Law and Negotiation Research Fellowship

Lectures and ADR Trainings Conducted

  • Diversity Issues in Mediation, Guest Lecturer, Harvard Law School Mediation Course
  • “Mediation Process & Skills,” Cook County Mortgage Foreclosure Mediation Program
  • “Interest-Based Negotiation Skills for Mediators,” Loyola University Chicago Law School

Publications


Background and Education

  • Harvard Law School, J.D.
  • Harvard University, A.B. magna cum laude in Government
  • Mediator Training, Harvard Mediation Program (Cambridge, MA)
  • Mediator Training, Center for Conflict Resolution (Chicago, IL)
  • Family Law Mediator Training, MCLE (Boston, MA)

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Robin DiGiammarino

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Mediating workplace and housing matters | Mediation Trainer | Mentor
Phone: 617-895-4026 | Email: rdigiammarino@mwi.org

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Dispute Resolution Experience

Robin DiGiammarino brings her experience in local government, health care and small business to her work in the field of conflict management. She has worked with MWI since 2003 serving as a mediator, trainer, facilitator and mentor. A proponent of life long learning, Robin served as a public official on a local school board, providing stewardship for a public education system serving over six thousand students. Robin holds a Master’s Degree in Occupational Therapy and she incorporates her expertise working with clients and her supervisory experience in clinical settings into her work as a coach, trainer and mentor. Since 2007, Robin has provided supervision and coaching to new mediators in the MWI Mentor Program. Robin enjoys mentoring adult learners providing opportunities for mentees to sharpen their mediation skills and reinforce good habits.


Representative Matters

  • MWI MA District and Municipal Court panelist for civil and advanced civil cases, housing evictions, family and probate disputes.
  • Pilot program in the Quincy District Court, Harassment Prevention Orders
  • Boston EEOC Office: Employment discrimination cases
  • MassHousing: Public housing disputes, Tenant’s Assistance Program, TAP
  • Numerous private disputes involving dissolution of business partnerships

Honors, Memberships, and Professional Activities

  • Association for Conflict Resolution, New England Chapter, member
  • ASTD, American Society for Training & Development
  • MassUMA Working Group: Co Chair, Mediator Training/Definition Committee, 2006-09

Lectures and ADR Trainings Conducted

  • The Community Builders Annual Conference, Hyannis MA, Presenter, 2014
  • Fitchburg State University, Fitchburg MA, Mediator and Consultant, 2014
  • Aspiring Leaders, NOVA, Workforce Development Division, USDA, Boston MA, Trainer, 2013
  • Attleboro MA High School, Peer Mediation Training, Co-Trainer, 2013
  • Autistic Self Advocacy Network Focus Group, Boston MA, Facilitator, 2013
  • Tips & Tools for Mediating 258E District Court Cases, MWI,Boston MA,  Presenter, 2013
  • Advanced Mediation Refresher Training, MWI, Boston MA, Trainer, 2012
  • Cary Memorial Library Foundation Professional Advisors, Lexington MA, Facilitator, 2012
  • Partnership for Community Schools, PCSM, Malden MA, Trainer, 2010
  • America Speaks, Framingham MA, Advancing Futures for Adults with Autism, Facilitator, 2009
  • Tufts University, Medford, MA, Negotiation Course, Guest Speaker, since 2009
  • Dept. of Public History, UMASS Amherst MA, Mediation for Historians, Trainer, 2008
  • Massachusetts Association of School Committees, MASC Conference, Hyannis MA, Presenter, 2007
  • Fletcher School of Law & Diplomacy, Tufts University, Medford MA, Trainer & Coach, since 2008
  • Boston College Law School, Newton MA, Mediation Course, Trainer & Coach, since 2006
  • Suffolk University Law School, Boston MA, Mediation Course, Trainer & Coach, since 2006
  • MWI, Boston MA,  Coach since 2004 and Trainer & Mentor, since 2007

Background and Education

  • American Society of Training & Development, Alexandria VA, certificate program, 2008
  • Equal Employment Opportunity Commission, Boston MA, practicum 2007
  • Program on Negotiation, Negotiation & Dispute Resolution, Harvard University, Fall 2006
  • Cultivating Mindfulness in the Law & Dispute Resolution, Harvard University, 2005
  • Mediation Works Incorporated Trainings, MWI Basic Mediation Training, 2003; Summary Process Training, 2004; Advanced Divorce Training, 2007; Train the Trainer, 2009
  • Negotiation Training, CMI/The Negotiation Group, Harvard Graduate School of Education, 1998
  • Boston University, Master of Science, Occupational Therapy, 1978

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Matt Thompson

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Mediating Workplace and Housing Matters | Negotiation Trainer with MWI
Phone: 617-895-4026 | Email: mthompson@mwi.org

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Dispute Resolution Experience

Madison “Matt” Thompson has worked for more than three decades in the areas of negotiation, conflict resolution, and cultural competency. He has worked with large, regional banking institutions, higher education institutions, and major teaching hospitals as well local banks and community non-profit agencies. He has worked with such diverse client groups as the Florida Department of Health, Nova Southeastern University, The Massachusetts Office of Dispute Resolution, Dorchester People for Peace, the New England Regional Black Nurses Association and the Concerned Black Men of Massachusetts.


Representative Matters

Matt has served the health care industry for 40 years as a direct care provider, trainer and senior human resources administrator. He has sixteen years’ experience as a health care provider coupled with ten years in the military health care system.


Honors, Memberships, and Professional Activities

  • Served as Vice President of Diversity for two major regional banks 
  • Former Director, Staff Diversity at Massachusetts Institute of Technology 
  • Former Director of Affirmative Action at the University of Massachusetts, Boston 
  • New England Association for Conflict Resolution – Board of Directors, 2006 – 2010 
  • Association for Conflict Resolution – National Conference Panning Committee and Diversity Committee 2008 – 2010

 


Lectures and ADR Trainings Conducted

  • Cultural Competency & Conflict Resolution in Health Care – Northeastern University, Physician Assistant Program 2005 – Present 
  • Cultural Competency & Conflict Resolution in Health Care – Nova Southeastern University, Physician Assistant Program 2005 – 2011 
  • Cultural Competency & Conflict Resolution in Health Care – Salus University Physician Assistant Program 2008 – Present 
  • Contract Negotiations – Salus University Physician Assistant Program 2008 – Present 
  • Mediation/Conflict Resolution, 30-hour Skills training for Massachusetts Department of Corrections in collaboration with Massachusetts office of Public Collaboration – March 2012 
  • Introduction to Negotiations Skills – National Grid – 2015 
  • Effective Communications – National Grid – 2012, 2014 
  • Building Positive Business Relationships- National Grid – 2012 
  • Cultural Competency Facilitation: Train-the-Trainer, Physician Assistant Education Association (Faculty Development Institute) – November 2008 

Background and Education

  • Physician Assistant Certificate – Northeastern University (1974) 
  • B.S. Health Sci. – Northeastern University (1979) 
  • Candidate – M.A. Dispute Resolution , University of Massachusetts, Boston

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Program Methodology:

  • An interactive, hands on, skill-building approach;
  • Role-plays, participatory exercises and opportunities for small and large group discussions;
  • Individual coaching and tailored feedback for participants;
  • Participants will enjoy a low-risk and safe environment for learning.

Learning Outcomes:

  • Effectively facilitate the mediation process – from the mediator’s opening to agreement writing;
  • Assist parties in their efforts to define the issues, focus their interests and generate options that secure sound resolutions;
  • Provide participants with the skills necessary to mediate effectively including listening skills, questioning techniques, fostering communication, generating options and analyzing alternatives.

For More Information

For more information about MWI’s Mediation Training Programs and a detailed proposal, please contact Chuck Doran at cdoran@mwi.org or 617-895-4026.