Custom Onsite Mediation Training

Outsourced Organizational Ombuds | Mediator | Trainer
Direct/Text: 617-895-4026  | Email: cdoran@mwi.org

Dispute Resolution Experience

Chuck Doran is an experienced outsourced organizational ombuds, mediator, and trainer. Chuck is a Certified Organizational Ombuds Practitioner (CO-OP) and a member of the International Ombuds Association who completed ombuds training with the IOA in 1995. Chuck has served as an outsourced organizational ombuds for companies, universities, and other organizations since 1997. A mediator since 1992, he is a member of the National Academy of Distinguished Neutrals and the CPR Dispute Resolution Panel of Distinguished Neutrals. He has mediated with the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), MWI, the Harvard Mediation Program, and the United States Postal Service REDRESS I and REDRESS II Mediation Panels. In addition to his ombuds and mediation work, Chuck works nationally and internationally as a dispute resolution trainer and consultant with corporate, governmental, and non-profit clients including Coca-Cola Enterprises, General Motors, Bose Corporation, and the Harvard Negotiation Project at Harvard Law School. Chuck has served as a teaching assistant on multiple occasions with Professor Roger Fisher at Harvard Law School’s Program of Instruction for Lawyers Negotiation Workshop. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation and chaired two regional ADR Conferences in 1997 and 1999. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association’s Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. Chuck is also a Distinguished Fellow with the International Academy of Mediators (IAM) and a past president of IAM’s Board of Governors.

Experience and Sample Clients

• Outsourced Organizational Ombuds:   Completed ombuds training with the International Ombuds Association in 1995 and has served as an outsourced organizational ombuds for corporate, higher-ed, governmental, and non-profit clients since 1997. Also provides support to the ombuds community with consulting services designed to improve, reimagine, and support established and new offices and ombuds.
• General Motors:  Serves as a national mediator for disputes between Dealers and GM involving audit, incentive programs and fleet sales matters; Designed and led the GM Mediation and Arbitration Training Program which provided training to hundreds of GM Dealer and Corporate Mediators;  Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for General Motors;
• BMW of North America:  Mediator for variety of matters involving BMW Motor Cars and Motorcycles. Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for BMW of North America;
• USPS and EEOC:   Contract workplace and employment mediator with the United States Postal Service and the Equal Employment Opportunity Commission mediating federal discrimination, termination, and other matters relating to the workplace.

Honors, Memberships, and Professional Activities

• Distinguished Fellow and Executive Committee Board Member (Past President), Board of Governors – The International Academy of Mediators (IAM) (2013 – Present); Recipient of the Presidential Honor Award (2017);
• Appointed to serve as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee (1999-2003);
• President and Director of the Association for Conflict Resolution, New England Chapter (NE-ACR) (formerly the Society of Professionals in Dispute Resolution – SPIDR). Elected to serve as President and former President-Elect and Director of the six-state regional chapter of ACR International (1997-2004);
• Chair, Massachusetts Budget Coalition. Led statewide collaborative effort with 15 mediation providers across the Commonwealth of Massachusetts to secure over $950,000 in legislative funding for court-connected mediation services (1997-2000);
• Advisory Board Member, Dispute Resolution Section, Massachusetts Bar Association (2018 to present).
• Arbitrator with the Massachusetts Bar Association’s Fee Arbitration Board (1996 to present).

Lectures and ADR Trainings Conducted

• Mediation Trainer. Designed and served as lead trainer for over seventy-five 20 to 40-hour basic and advanced training programs, totaling over 2250 hours since 1994. Mediation training clients include Coca-Cola, Bose Corporation, MWI, Fletcher School of Law & Diplomacy, and the Harvard Mediation Program at Harvard Law School;
• Negotiation Instructor and Presenter. Chuck has worked nationally and internationally with top sales, procurement, and delivery professionals to diagnose and resolve negotiation challenges across multiple industries including financial/consulting, healthcare, and high-tech. Served as a negotiation instructor for the internationally attended “Program of Instruction for Lawyers” Negotiation Workshop at Harvard Law School as a teaching assistant to Professor Roger Fisher on multiple occasions.

Background and Education

• Graduate: Completed a Specialization in Negotiation and Dispute Resolution at the Program On Negotiation, Harvard Law School, Cambridge, MA (1993);
• Undergraduate: B.A., Philosophy, Binghamton University, SUNY, Binghamton, NY; President Philosophy Club / Tenure Committee (1989).

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Mediating workplace and housing matters | Mediation Trainer | Mentor
Phone: 617-895-4026 | Email: rdigiammarino@mwi.org

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Dispute Resolution Experience

Robin DiGiammarino brings her experience in local government, health care and small business to her work in the field of conflict management. She has worked with MWI since 2003 serving as a mediator, trainer, facilitator and mentor. A proponent of life long learning, Robin served as a public official on a local school board, providing stewardship for a public education system serving over six thousand students. Robin holds a Master’s Degree in Occupational Therapy and she incorporates her expertise working with clients and her supervisory experience in clinical settings into her work as a coach, trainer and mentor. Since 2007, Robin has provided supervision and coaching to new mediators in the MWI Mentor Program. Robin enjoys mentoring adult learners providing opportunities for mentees to sharpen their mediation skills and reinforce good habits.

Focus Areas

• MWI MA District and Municipal Court panelist for civil and advanced civil cases, housing evictions, family and probate disputes.
• Pilot program in the Quincy District Court, Harassment Prevention Orders
• Boston EEOC Office: Employment discrimination cases
• MassHousing: Public housing disputes, Tenant’s Assistance Program, TAP
• Numerous private disputes involving dissolution of business partnerships

Honors, Memberships, and Professional Activities

• Association for Conflict Resolution, New England Chapter, member
• ASTD, American Society for Training & Development
• MassUMA Working Group: Co Chair, Mediator Training/Definition Committee, 2006-09

Lectures and ADR Trainings Conducted

• The Community Builders Annual Conference, Hyannis MA, Presenter, 2014
• Fitchburg State University, Fitchburg MA, Mediator and Consultant, 2014
• Aspiring Leaders, NOVA, Workforce Development Division, USDA, Boston MA, Trainer, 2013
• Attleboro MA High School, Peer Mediation Training, Co-Trainer, 2013
• Autistic Self Advocacy Network Focus Group, Boston MA, Facilitator, 2013
• Tips & Tools for Mediating 258E District Court Cases, MWI,Boston MA,  Presenter, 2013
• Advanced Mediation Refresher Training, MWI, Boston MA, Trainer, 2012
• Cary Memorial Library Foundation Professional Advisors, Lexington MA, Facilitator, 2012
• Partnership for Community Schools, PCSM, Malden MA, Trainer, 2010
• America Speaks, Framingham MA, Advancing Futures for Adults with Autism, Facilitator, 2009
• Tufts University, Medford, MA, Negotiation Course, Guest Speaker, since 2009
• Dept. of Public History, UMASS Amherst MA, Mediation for Historians, Trainer, 2008
• Massachusetts Association of School Committees, MASC Conference, Hyannis MA, Presenter, 2007
• Fletcher School of Law & Diplomacy, Tufts University, Medford MA, Trainer & Coach, since 2008
• Boston College Law School, Newton MA, Mediation Course, Trainer & Coach, since 2006
• Suffolk University Law School, Boston MA, Mediation Course, Trainer & Coach, since 2006
• MWI, Boston MA,  Coach since 2004 and Trainer & Mentor, since 2007

Background and Education

• American Society of Training & Development, Alexandria VA, certificate program, 2008
• Equal Employment Opportunity Commission, Boston MA, practicum 2007
• Program on Negotiation, Negotiation & Dispute Resolution, Harvard University, Fall 2006
• Cultivating Mindfulness in the Law & Dispute Resolution, Harvard University, 2005
• Mediation Works Incorporated Trainings, MWI Basic Mediation Training, 2003; Summary Process Training, 2004; Advanced Divorce Training, 2007; Train the Trainer, 2009
• Negotiation Training, CMI/The Negotiation Group, Harvard Graduate School of Education, 1998
• Boston University, Master of Science, Occupational Therapy, 1978

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Mediating Workplace and Housing Matters | Negotiation Trainer with MWI
Phone: 617-895-4026 | Email: mthompson@mwi.org

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Dispute Resolution Experience

Madison “Matt” Thompson has worked for more than three decades in the areas of negotiation, conflict resolution, and cultural competency. He has worked with large, regional banking institutions, higher education institutions, and major teaching hospitals as well local banks and community non-profit agencies. He has worked with such diverse client groups as the Florida Department of Health, Nova Southeastern University, The Massachusetts Office of Dispute Resolution, Dorchester People for Peace, the New England Regional Black Nurses Association and the Concerned Black Men of Massachusetts.

Focus Areas

Matt has served the health care industry for 40 years as a direct care provider, trainer and senior human resources administrator. He has sixteen years’ experience as a health care provider coupled with ten years in the military health care system.

Honors, Memberships, and Professional Activities

• Served as Vice President of Diversity for two major regional banks 
• Former Director, Staff Diversity at Massachusetts Institute of Technology 
• Former Director of Affirmative Action at the University of Massachusetts, Boston 
• New England Association for Conflict Resolution – Board of Directors, 2006 – 2010 
• Association for Conflict Resolution – National Conference Panning Committee and Diversity Committee 2008 – 2010

Lectures and ADR Trainings Conducted

• Cultural Competency & Conflict Resolution in Health Care – Northeastern University, Physician Assistant Program 2005 – Present 
• Cultural Competency & Conflict Resolution in Health Care – Nova Southeastern University, Physician Assistant Program 2005 – 2011 
• Cultural Competency & Conflict Resolution in Health Care – Salus University Physician Assistant Program 2008 – Present 
• Contract Negotiations – Salus University Physician Assistant Program 2008 – Present 
• Mediation/Conflict Resolution, 30-hour Skills training for Massachusetts Department of Corrections in collaboration with Massachusetts office of Public Collaboration – March 2012 
• Introduction to Negotiations Skills – National Grid – 2015 
• Effective Communications – National Grid – 2012, 2014 
• Building Positive Business Relationships- National Grid – 2012 
• Cultural Competency Facilitation: Train-the-Trainer, Physician Assistant Education Association (Faculty Development Institute) – November 2008 

Background and Education

• Physician Assistant Certificate – Northeastern University (1974) 
• B.S. Health Sci. – Northeastern University (1979) 
• Candidate – M.A. Dispute Resolution , University of Massachusetts, Boston

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Ombuds, Mediation, and Trainer
617-895-4029 | dchiang@mwi.org

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Diana Chiang is a Mediator and Manager of Commercial & Corporate Programs at Mediation Works, Inc. (MWI). As a mediator, Ms. Chiang has mediated a variety of cases in Massachusetts District, Municipal, and Probate & Family Courts, harassment prevention orders, corporate & workplace, and housing/eviction cases.

Diana is also a member of MWI’s training faculty and leads corporate and academic ADR training programs. Diana has a certification in Applied Positive Psychology and is an accredited ACTP Coach through The Flourishing Center and also serves on the Board of Directors of the New England Association for Conflict Resolution.

She earned a B.A. in Sociology & Justice Studies from the University of New Hampshire and a J.D. from Suffolk University Law School. Diana was an Adjunct Professor at the University of New Hampshire, before teaching negotiation at Suffolk University Law School.

Focus Areas

• Organizational Ombuds
• Basic and Advanced Mediation Trainer
• Corporate & Workplace Mediation
• EAP Mediation and Training
• Housing and Eviction Mediation and Training

Honors, Memberships, and Professional Activities

• Board of Directors of the New England Association for Conflict Resolution
• Adjunct Professor at the University of New Hampshire
• Suffolk University Law School, Negotiation Instructor

Lectures and ADR Trainings Conducted

• Executive Office of the Massachusetts Trial Court – Mediation Trainer
• Collaborative Communication, Lead Trainer
• Active Listening Skills – Ombuds Client
• Advanced Dispute Resolution Training Programs for Probation Officers of the Probate and Family Court, Instructor
• Fletcher School of Law and Diplomacy, Mediation Training, Lead Trainer
• 40 Hour Mediation Training Programs, Mediation Trainer
• Multiple Mediation Training Programs, Coach

Background and Education

• J.D. from Suffolk University Law School
• Advanced Divorce & Family Mediation Training
• Massachusetts Mediation Training, Trained Mediator
• B.A. in Sociology & Justice Studies from the University of New Hampshire

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