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Category: Organizational Ombuds


A question for your Ombuds – Why should I trust you?

December 11, 2020

Ombuds help employees become more resourceful and to empower them to solve their own issues. People work better when they feel they have control over the work and work life.

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Oysters & Ombuds – There’s a First Time for Everything

December 7, 2020

If you’ve never worked with an ombudsman before, you might be nervous about that too. Here are some tips on what to do.

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Case Study: Google’s Employee Walkout and Conflict Management Systems

November 29, 2018

Following the aftermath of Google's employee walkout, the company has an opportunity to create a more effective and responsive conflict management system.

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How should ombuds refer to parties in sexual harassment cases?

January 29, 2018

Using litigation-inspired terms by default misses an opportunity to promote a more effective ombuds process in sexual harassment cases.

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Mediator as Ombuds

April 20, 2017

The word “ombudsman” comes from a Swedish term that dates back to 1809, when the Swedish parliament decided to protect citizens’ rights by establishing a supervisory agency independent of the government. Dictionaries differ about the word’s origin, but many in the field prefer one scholar’s definition of the ombudsman (or ombuds or ombudsperson) as “a person who has an ear to the people.”

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